National Trust Employer Reviews

I would be given a specific room/area to attend to for the course of the day and talk to visitors about the history of the room and encourage them to get hands on with items that were there for such purposes.

My typical day at work consisted of me arranging appointments on the telephone and allocating slots so the public could visit the property. I learned how to organise in terms of arranging appointments also I learned the importance of communication skills. The management were very supportive when I first joined the organisation which made me feel welcomed. – more... The co workers were very pleasant to work with and were supportive in terms of training me. The hardest part of the job was finding a more suitable appointment for customers. The most enjoyable part of the job was being able to converse with members of the general public. – less

Very friendly, well managed and always doing something. Customers are always happy. The staff are all fair towards you and show you support in whatever you are doing.

Constructing, supervising or partaking in craft and drama activities at a local National Trust property that has proven to increase visitor numbers during holiday periods.
Procuring, researching and organising archive material for a research project at a local National Trust Property that has helped with constructing a narrative for the visitor experience.
Stewarded – more... at an Antiques Roadshow event and was told by a BBC employee that they ‘hadn’t seen organisational skills like that [mine] since they were in the army’. – less

Relaying footpaths tree felling dry stone walling and general husbandry of the surrounding areas.Job satisfaction,New skills,and teamwork.Ihave always wanted to work in a rural enviroment and enjoyed every aspect of the post

At National Trust you work with dedicated colleagues in a team
environment. Plenty of training courses, but they can seem a bit
juvenile.

Salaries/wages on the low side against average; responsibilities
will be above average. Exceptional time-management skills are
needed to avoid overworking. NT has absurd performance-related
pay system.

Hardest part – more... of job is hitting targets.

Most enjoyable part is dealing with the public and giving them a
good day out. – less

Met many interesting visitors to NT house. It's wonderful being able to spend an afternoon in beautiful surroundings and talk to interested people bout it. But the organisation seems haphazard. The house was going to be closed on the last day due to illness of various people. I offered to go in and open up. Just as well, as there were a lot of people – more... who came in from a misadvertised estate walk. If they had found the house closed as well as probs with the estate walk, there would have been many complaints to the NT. So we in fact saved the day!
Had very interesting time transcribing ELP's memories for the Oral Archive, learning about history of the Stonehenge Landscape, which were just within living memory eg that there were large horse pens near the stones, to quarter the farm horses that were going to the WWI battlefields. That the land on and around the stones was bought by a private individual in early 20C and given to the Nation as heritage to be preserved. Otherwise, the stones were being threatened with demolition as they were in the way of WWI planes coming in to land at the nearby airfield. Made several friends in both sections of the NT. But found the NT management frustrating, especially when it seems that these transcriptions are going into a big hole somewhere. No official feedback or response to these transcriptions, even though meeting to allocate proofreaders was held 6 months ago. – less

it was a cool place to work and the management where nice and friendly it was only part time but i enjoyed it.

a good company to work for, great staff who can have a laugh while still working hard and to best of their abilitys

Involving the transition from a purely reactive service to one based on proactive service management principles: Responsibilities included, programme and project management across a portfolio of 25+ properties in five counties; accountability for the response to and the resolution of incidents involving information systems via third party service desk – more... as third line business representative as well as hands-on reactive fixes; production of project proposals and delivery of medium to large IT / Telecoms projects in varied and challenging environments; business partnership and budgetary planning with key stakeholders at senior management level; identifying technology requirements and improvements (including emerging technologies)providing appropriate support and challenge where required; supplier management to ensure agreed service, delivery and support levels. – less

Amazing place to work, you never know who is going to walk through the door next. You learn so much about the properties, the family who lived there and talk to people to knew them. No two days are ever the same.

Achieving weekly sales targets
We gained the highest membership figures in the south-west.
Selling skills
Providing excellent customer service.
Hardest part was meeting sales targets

As a seasonal catering assistant, a typical day involves being on your feet constantly. It included setting up FOH and preparing cold food in the mornings, serving customers, handling transactions, clearing tables and cleaning/due diligences at the end of the day.
Customer service is of utmost importance, as the properties use tourism and returning – more... visitors as the main source of income.
Co-workers are easy-going and friendly, as are managers, who are generally willing to swap shifts around if necessary. However training can be slow to complete due to the hectic working days of both catering staff and management.
The most enjoyable part of the job was interacting with customers and being responsible for certain areas of the catering department (i.e. ice cream cart) – less

I enjoyed my time with The National Trust. They are a forward thinking and diverse organisation, always looking to push new ground within their core business and commercially.
I would have liked to continue working for them, but needed some more in the way of career development.

Great place to do volunteering. Able to meet visitors, as well as working closely with full time staff in the offices when doing administrative work.

o Using social media to build interest in an upcoming exhibition

o Passing callers through to the booking line or reception

o Creating posters & leaflets using Microsoft and house packages

o Communicating with visitors regarding various topics

Processed daily banking transactions,inputted payroll, handled the ordering of cash, balanced ATM daily, assisted with loans and mortgage departmemt. Processed GIC"s and RRSP's administration for clients. Handled safety deposit boxes and processed court orders for garnishments to clients accounts. This was a Snr position but had leave since I wanted – more... to advance by taking Mutal Funds License, unfortunately there was too many people in branch that already had, therefore the company refused to pay for the course. – less

I worked in Credit Control, and did some of their admin work, as well as collecting debt. 2 days of the week I worked in Financial Services, which I enjoyed because I got to see how expenses and month end reconciliations are completed.