Not enough gratification, fulfillment or money considering the low wages and sales targets. Constant tasking and price changes mean that customer service is neglected and sometimes impossible to maintain. The shift patterns are awkward times (central london) and you only get 30 mins unpaid break. Two positives - 50% staff discount, and the main one - meeting lovely co-workers which just about make the job bearable.
Supervisor (Former Employee) – Longbridge, West Midlands – 7 December 2017
Terrible pay. Minimum wage at best Managers do nothing then moan nothing gets done Employ staff on low contracts then expect them to be able to do full time when they feel like it Typical day is unpacking 20 boxes of mouldy clothing and hanging them up...never a dull moment Expect 4wks notice Never pay you correct You learn nothing No one wants to train you No one asks for your imput The most enjoyable part of the day is going home
Retail assistant (Former Employee) – Morpeth – 1 December 2017
They expected me to be hitting sales targets from week 1 of working there, even though they knew I had no experience of customer service and had just been taught how to use the till. They really want you to push those half price items on the tills that, as a consumer myself, I am aware nobody is really interested in. There are also sales targets for these items.
They want you to lead a sale, as in you leading a sale from a customer walking through the door to the till. This can be a bit uncomfortable if the customer just wants to browse like most of us. It is not a relaxed environment for somewhere that didn't have loads of customers throughout the day.
Supervisor (Former Employee) – London, Greater London – 17 August 2017
Relaxed and you can get away with working the bare minimum, but you get nothing for working hard here. If you buddy up to a manager you might be promoted, doesn't matter if its deserved. If you don't get on expect a reduced rota. If the products don't work you still have to sell them. The infamous trench foot incident is well known among older members of staff.
Sales Assistant (Part-time) (Current Employee) – South East – 17 July 2017
Difficult to find balance between customer service and the endless ticketing and price fluctuations. Impossible to get time off when physically sick, let alone when dealing with issues affecting mental well being. If you're not bleeding then good luck trying to take a sick day! Very little positive feedback, if any. Out of 2+ years employment, probably received positive feedback twice. Surely an outdoorsy company would be environmentally mindful and find ways to minimise the wasteful ticketing processes. Hundreds of paper tickets wasted and discarded every week, very painful.
50% staff discount.
Long relentless shifts, very little positive feedback.
I enjoyed my time there and it was easily to plan around my hours. The management was good and there was good organisation of the rotas and there was a clear understanding and when everyone was working and the holidays that were available.
Please read. 100% honest review from all positions.
Manager (Former Employee) – Torquay, Devon – 2 June 2017
I worked at Mountain Warehouse for a year. I went from Sales Assistant to Supervisor to Manager. I can whole heartedly say as a sales assistant it's fine, go in do your job, go home as anything more.. you'll regret it. Stepping up to a supervisor, expected to know everything within a week. If you don't perform you get in trouble. Stepping into a manager I put absolutely every effort into the store. I improved the sales and KPIS. I had a great relationship with my staff who were all really sad I'd left. You are expected to meet impossible targets, work extra hours unpaid. Expected to fulfill a management role, a supervisors role and a sales assistant role. Senior area manager is the most unsupportive manager I have ever met! He's a 'pass the book' kind. He says 'fix this' and gives you no insight. You do your best, then he has a go at you for it not being as he wanted. No matter how desperate you might be for work. I promise, this is not the job. Head office are disorganised, changing decisions at the very last minutes. We were told at 12 in the afternoon, if you normally close at 5:30 you are closing at 6 tonight. Giving all store staff no time to change after work plans such as childcare. Please do not work for this company. If you do, you'll remember this review and regret not listening.
Totally disorganised, very unsupportive. Impossible targets.
Sales Assistant (Former Employee) – Midland – 1 June 2017
No training for newcomers Poor management, constantly changing Stock often came in moldy or damp or broke which you are made to wear. Asked to do too many roles way out of pay band Poor structure to tasks and management All procedures out fo date and legally wrong Staff ok, not very educated or motivated No career progression because you already do the job on assistant wage, increased responsibility without training, recognition or better pay. Awful recognition Ie employee of the month, all based on KPI's KPI's were ok, email capture was wrong, many customers do not want this, in fact, it annoys them. Often found myself apologizing for the manager's behavior!
Have aggressive ways to reach targets upper management also aggressive you do get good discounts on company goods short breaks also some unachievable targets and non stop emails about having to achieve them