Mothercare Employer Reviews

My day to day tasks include operating the tills, processing customer orders and demonstrating a range of products that we sell as a company. I also remerchandise and replenish stock, making eye catching displays to promote our products. I have learned from working at Mothercare to be patient and professional, whilst treating our customers as individuals – more... and meeting their everyday needs and answering any queries they have. I have a very positive and can do attitude and am always willing to excel to new levels in my career.
My management team and co-workers are very supportive and will always try too go out of their way too help other members of our team. The hardest part of my job is dealing with customer complaints, however, I always try to go out of my way to make sure that I make their experience as stress free as I can and try to deal with any problems they have in a tactical manner. The most enjoyable part of my job is building up customer rapport, building relationships with customers in such a short space of time and making sure that their experience is one to remember, ensuring that they are the a customer for life. – less

here a typical day usually involves guiding parents to be and parents on everything they need for their babies. helping them make big decisions in their life. also managing a delivery and making sure that the shop is presentable and completely full. the hardest part of the job is probably at the start where you are having to learn each and every product – more... and everything about it however that comes with every job and within time you learn it all. the best part of the job is knowing how much you have helped people and how appreciative they are of your help. – less

just turn up and get on with it, never any meeting to discuss the running of the shop. have more staff in when they know area manager paying a vist to get the shop looking perfect, otherwise very minimum staff so extra pressures.shop floor looks like a jumble sale most days, standerds not kept. certain manager sits in office all day the comes down dishing – more... out jobs 15 mins before home time. – less

I have learnt many skills while working for Mothercare from excellent customer service skills, good product knowledge and sales skills.All my work colleagues are friendly and we work well as a team. We help each other out with any problems, customer queries and work loads. The hardest part of the job is probably dealing with irrate customers and problems – more... that are difficult to solve alone. The job is very rewarding when you are able to help out new inexperienced parents and get them the best offers and products for their needs. – less

Working with two teams, 7 members in total and helping with day to day administrative tasks such as- creating, analysis and circulating daily.

The company is very success driven which has empowered me and improved my knowledge of new/current products, sales and profit figures, promotions activities and sales strategy.

I fully enjoying each day as – more... its always different, contacting supplier and building relationship with both suppliers and my team. – less

had busy day at work with list of work such as delivering service to various kind of customers as well as deal with phone call.had normal day.

A general day will be serving customers on the shop floor demonstrating products and manning the tills

I learned loot at Mothercare mainly all about baby products and the safety side of them

The management was all good and supportive

All the team was grate to work with

The hardest part was selling the right car seat to customers that wanted to but – more... the wrong one fro the child

The most enjoyable was helping a customer throw the hole of their pregnancy and returning to store with the baby. – less

a good job, learnt alot of valuable skills, given me alot of experience in customer service. the team were lovely and very friendly,There was sometimes muck ups with pay etc but they were sorted most of the time.it was sad the store closed andi was made edundant .

I currently work for head office at mothercare and have done for a year now and I love it. Everyone is lovely and it really is all about the people. I feel supported in everything I do, moving up and making decisions. There are lots of opportunities and my job is fun, I always feel on the go. It was a bit daunting getting used tp such a trusting but – more... fast paced enviroment. Its all about mum's and the maternity benefits at head office are brilliant. – less

The company on a whole was good to work for but the people and some of the management were awful. I needed to transfer to a store in South Wales because i was pregnant and moving there but instead of helping me with it my management left me to do everything on my own and i had no option but to leave Mothercare because they had no vacancies!
Putting – more... returns away was never ending. – less

Was a very good job to utilise my skills in team work and dealing with customers and their helping them with any issues. I learned that being sympathetic to the customers problem or needs is key and to make sure they leave satisfied and happy to return as a repeat customer. Main jobs included cashiering dealing with cash and card transactions also including – more... doing returns and refunds, tidying the shop floor and large stock room making sure everything is safe and easy to find any items neatly in the appropriate place. – less

Typical day in mothercare involvesA typical day in Mothercare has a variety of experiences and exposures. On a day to day basis I bank and cash up the stores takings. It is also important to look at the financials of the store for example the stores weekly, monthly and yearly takings. Daily staffing briefings on stores performance, customer survey feedback – more... and any issues communicated by head office is vitally important. Every day at Mothercare, it is important to produce a daily staffing rota to ensure there is maximum staff cover in every department throughout the day. Sickness and holiday procedures are also dealt with on a day to day basis and weekly payroll once a week. As a customer service supervisor I am constantly dealing with customers, from selling to dealing with complaints. I always ensure the customers at the store are leaving happy and satisfied. If for some reason a customer is unhappy it is my job to do all in my power to help the customer receive the service and products they require. Team work is a large part of working at Mothercare, the team continuously pulls together to ensure we are delivering the best customer service that is possible. Also we work as a team to maintain a high shop floor standard. Compliance is a very important factor on a day to day basis to maintain health and safety and SCR standards. Working at Mothercare often means thinking on my feet and no one day is the same as the other. much variety. – less

In Mothercare i really enojyed running my own department.
My day to day jobs consisted of ordering in new stock, ordering parts for customers, repairing customers pushchairs, showing customers the "how to" on pushchairs and car seats.

I really enjoy my job as i love making the customers happy and helping them leave the store with smiles on their faces, – more... but i no longer live in Exeter and can not afford to travel back and forth to Exeter everyday so i am looking for work that i can fit around being a mother and a lot closer to home. – less

have learnt key skills throughout my career with m/care, a challenging retailer with strong values and a passion for its customers.
no 2 days the same, set up of store first thing floor inspection review of sales set tasks for A/Ms, store visits including floor walks review KPI's and set new objectives for managers of host store. conference call poss – more... PM then move to another store visit and end day by completing admin and visit forms and liasing with RGM and finally contacting host store for update on trade and any issues.
challenges of role? Time management.
positives of role? people progression. – less

love the face to face service with the customer and working with in a strong team to achieve targets

To work at Mothercare is a joy as there is no one day where I do not learn new things. It is not like working in a retail environment where only the basic knowledge that you've learned can be passed on to customers, at Mothercare I have a wide enhanced knowledge of the products and all of its features as this knowledge is passed on to customers wishing – more... to buy our products. for example to sell a pushchair or car seat, the customer by the end of their shopping experience with us knows the features and benefits of the product they are interested in etc. Management are fun to work with as are my collegues, I have built really good friendships with co-workers in and out of the workplace. The hardest part of the job is having really difficult customers who purposefully will find faults with what we do and always complain and the most enjoyable part of the job is being extremely satisfied that I have helped customers to the best of my ability and knowing that the customer is more than satisfied with the service they received. – less

A typical day at work would be unload delivery ,tag stock and replenish shop floor. Serve customers ,bra fittings, cash handling.

It was really nice working there, i have learned more about customer service as i have done Bushiness Administration (REATIL) course.

tart at 6.00am. would start doing the stock, make sure the shop is tidy before opening, management very socialable people, any problems they would listern and try to sort things out for you, my co workers, we were a team, help each other and always make new members of the team very welcome, really no hardest part of job, it was enjoyable, just being – more... at work, meeting people and helping the customers – less

Helping Customers Get Ready For Their New Born Baby. Learning About Pushchairs, Car Seats And Prams Daily On New & Old Products. Safety Of Car Seats. Management Is Really Good As It Is Well Structured And Easy To Follow Step-To-Step Guidelines. Hardest Part Is Getting Customers To Buy Big Branded Pushchairs On The Same Day. Most Enjoyable Part Is Interacting – more... With New Customers Daily And Helping Them Pick From Clothing To Pushchairs For Their Baby. Being Apart Of Helping A New Born Baby. – less