Midland Heart Employer Reviews

Day to day working as a handy person around care homes and hostels general ground keeping, learning new building skills and how to overcome small problems, mostly working alone but depending on job size sometimes with co-workers who were great and helpful and fun to work with.
hardest part can be the traveling as covering a large area throughout the – more... midlands,
most enjoyable can be the job satisfaction of a job well done when helping the elderly and seeing through a job from start to Finnish. – less

I am a scheme manager for the elderly, no 2 days are the same, I am a lone worker and mainly left to get on with it. I undertake welfare visits, organise events, look after the premises. I have been on lots of training, some mandatory, others you're able to choose, Midland Heart are supportive of personal progression. My Manager is very supportive, – more... always on hand if I need anything. The hardest part of the job is juggling all the tasks, most residents expect you to visit them every day, sometimes if someone is ill and needs your time it is difficult to get everything completed when only working part-time hours. The most enjoyable part of the role is being there to support someone in their time of need and making a difference to their everyday life, we have had some wonderful events and many, many laughs. Be prepared to work alone, it can feel lonely at times, my co-workers are supportive, we skype, email and phone each other regularly, if your're having a bad day it always helps to be able to talk to someone about it who understands. – less

Generally, a decent company with many different departments, roles and responsibility's. I have worked for them since 2009 when I was on JSA and a 6 month work programme. Have completed an apprenticeship with them and an external training provider and as a result, hold a Diploma Level 2 in Health & Social Care. A typical day in the Hostel I work in – more... could include but is not an exhaustive list; interviewing potential customers who are homeless and at risk (this can vary dependant on the individual/s, lifestyle, background etc), carrying out initial Risk and Needs assessments and Support Plans to enable us as a service to meet the needs of the individual/s, supporting individuals with all types of correspondence i.e. contacting energy suppliers, debt management company's etc. Administration work is also a large proportion of our roles also and is present daily in our roles too. Registration with local housing providers with the aim to resettle individuals into the community is also something which is key to a role as Support Worker but referral to other supported housing may be required dependant on whether or not they can be seen to sustain a 'general needs tenancy'. There are different levels of management within the company ranging from team leaders up to the CEO of the Company. My role is as Support Worker within their Care & Support services of the company and the hardest aspect of my job I would say would be not feeling I do enough for the people I work with and the feeling that I want to and/or could do more but having to adhere to welfare refor implications whilst feeling that way. The most enjoyable part of course is supporting an individual to overcome their personal issues and essentially be involved in transforming their lives and for the better! – less

On a typical day I assist males and females to find temporary hostel accommodation. I offer advice and support for a diverse range of vulnerable people with different needs, including mental health issues, domestic violence and offenders. My manager has been great in making sure that I have update training that relates to my role, which I have found – more... very interesting. I work for Birmingham City Council on behalf of Midland Heart. My co workers were very welcoming when i first join the office i made sure i felt like part of the team.
The hardest part of my job is when there is no available hostel spaces and i have to ask the client to return the following day.
The most enjoyable part of my job is meeting people from all different walks of life and helping them to get back on the right track. – less

1 of the largest social landlords within West Midlands (and covers other areas across the UK).
Over 2500 care and support staff, salary is above standard although many newer employers are lower start and were ex customers of supported accomodation or similar.
24 hr access and staff cover

Midland Heart is a company which takes both it's customers and employers needs into consideration.

A typical day at work consisted of taking phone calls from our housing customers. The phone calls would relate to repairs, taking rent payments,updating customer information, housing/benefit advice,issues/complaints tenants may have, answering questions – more... about how to register with the housing association and for tenants to want to make contact with their rent/housing officers; to pass messages on. This involved a high level of communication both written and verbal and the main aim of our role revolved around the customers needs.

My team leader was very supportive, helpful and cooperative. Training was provided upon taking up the post and my co-workers were always ready to give a helping hand. The hardest part of the job at times would be multitasking and making sure everything was running quickly and efficiently as at times we would have very high call volumes. However, this was never much of an issue as my team was very supportive of each other and we always had information at hand wether on the companies system or wether it was asking a team leader or a collegue.

The most enjoyable part of the job was working in a team were everyone valued each other and most of all everyone would do their job professionally and with full commitment as the companies reputation was based on its ground staff. I learnt some excellent customer service skills from this role.

My communications skills excelled as we had to be professional and polite at all times with our customers regardless of their manner of speaking. I also learnt that i thrive in a busy work place, and at Midland Heart we were always busy. Overall the company was a very enjoyable place to work; there was a lot of advancement opportunties and management always pushed us to do better. – less

its fantastic working at the midland heart , my role - admin- my job is to log all the posts receive and make phone calls, send letters,email, deal with schemes invoices upload schemes progress on the internet for the public so that way who everyone midland/public/customers are all updated.
There's more to it when the schemes are handed over i have – more... to do a flooding check for all the properties.

i have learned how to work in a high professional level and keep my professionalism at that level.

i have learned how to deal with customers / working under pressure
and how to use the best of my abilities to successfully maintain my work at its best.

the must enjoyable part of the work first of all is that i enjoy the job that i do and also that i have something to look forward to in the morning – less

to fit kitchens and Bathrooms in vacant properties ready for tenants to move into , management are very good , the most enjoyable part of the job is seeing the end product and knowing tenants are giong to have a good home .

hectic mornings, have learnt to stand up for myself, co workers supportive, management ok.

A typical day at work will involve working with customers who are facing homelessness and require support and information, as an advisor we identify their needs and circumstances and provide the relevant advice and information. Other duties would involve speaking to contractors to arrange a repair for the property, discussing customers rent, completing – more... housing applications and dealing with other queries such as anti-social behaviour complaints. In order to resolve a number of these queries I work alongside a number of departments including income recovery team, housing management and repair contractors.

Working as a customer advisor requires a good understanding of housing legislation and its important to identify what responsibilities a tenant has to their property as well the responsibilities of a landlord. I've taken on team leader responsibilities in the past, which has allowed me develop key leadership skills.

| feel that I provide and receive a lot of support from both management and co workers. There is a good sense of team cohesion which makes the work place enjoyable to work in.

I wouldn't say there is essentially a hard part to the job, I do deal with difficult scenarios and I guess that's a challenge I look to overcome. As I stated before I have support network through management and colleagues and through this I am able to resolve a query.

The most enjoyable part of the job is when you're shown appreciation for your work by a customer. Especially when a difficult query has been resolved. – less