A very worth while job with great customers
Support Worker (Current Employee) – Northampton – 10 June 2016
A typical day at work would be key working customers, either in their own homes or taking them out, attending various appointments with doctors, benefit agencies etc. Completing customers Support Plans, Daily notes and Risk Assessments on the PC using Oska.
I have learned that there are many different issues surrounding mental health, every customer had there own unique problems so this was a learning curve for me. There were only two members of staff working between 9am - 5pm Mon-Fri, myself and the manager. The most difficult part of the job was not getting the customers what they were entitled to, ie: the new PIP forms are not aimed at those with mental health problems so many were refused and appeals had to be sent in which was frustrating for the customers.
I enjoy meeting many different characters on a daily basis, making their lives that much more bearable by problem solving, attending weekly depot injections with those who cannot go on their own, meeting and getting to know other mental health workers and psychiatrists, I learned a lot from others.
completed many training courses