Mercedes-Benz Employer Reviews

As with any motor industry company, Mercedes is a very difficult environment to work within. the management at our branch was new and still learning, unfortunately they found the role difficult with new changes taking place. the role was very full on and fast paced. co-workers were pretty good to work with although were very under pressure to deliver – more... and had a high turnover of employees. – less

Productive. Management and co-workers are friendly and easy to get along with

I worked in service dept as a utility guy at first doing everything from forklift operation to building maintenance then i was moved into the detail department where i prepared cars for delivery and showroom cars. the people i worked with there were easy to get along with i liked almost everyone there never had to many issues with the people. the job – more... wasn't hard it was just tedious and repetitive. – less

restore used cars for sale or trade. prep sold cars for new owners.

Parts analysis and report preparation for executives in Germany.

This was a summer job right after I graduated high school. Little pay, for long hot days. Uniform was khaki pants and a long sleeve shirt in 100 degree heat.

• Created financial revenue statements and learned industry standards for approving buyers.
• Learned critical management techniques needed to successfully run a multi-million dollar business.
• Met and exceeded challenging corporate quotas while keeping customer service the number one priority.
• Developed vital sales skills through constant customer – more... interaction and negotiation processes.
• Mastered behind-the-scenes operations by dealing with transporters and service specialists – less

• ·Greeting customers in a timely and friendly manner.
• Greeting all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location.
• Controlling service traffic flow and parking.
• I learned determining if customers coming into service have an appointment. Records – more... customer's name, VIN, tag number, mileage, and existing vehicle damage.
• Assisting the lot attendant with duties at the service counter.
• Maintaining a clean and safe service drive area, free of dirt, water, leaves, snow, etc.
• Attending meetings as requested.
• Maintaining a professional appearance.
• I learned ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• I learned the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Management was very organized and effective.

My coworkers were friendly and helpful.

Most enjoyable part of my job was explaining the features of the car, the ability to use my skills in math by adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. – less

The office environment was great, fun, and exciting. We would often play fooseball as a break, managers and coworkers were great in teaching and training me the tasks of the position. I do speak German so that ok, but still difficult.

I felt working at Mercedes-Benz was a really great opportunity to meet very interesting people along with top-notch training. All of the customer representatives worked together as a team. The most enjoyable part of the job was meeting all of clients. The hardest part of the job was handling time management. We acheived the highest level of customer – more... service. – less

Day in day out you get what you put in. Management will do what needs to be done to help you succeed. The hardest part of the job are the hours and the fact that you work Saturdays. Overall it is a great place to work

 Increased sales to 43% above the budgeted figure in the year 2008.
 Planning & controlling business operations and developing retail sales & distribution network by monitoring activities of parts sales team. Ensuring availability of parts needed for the technicians to carry out the repair and maintenance.
 Preparing & analyzing Kefic (Key Figures) – more... Report to the Principals Daimler Middle East.
 Shouldering the responsibility of fulfillment of target agreements (KPI) set by Principals Daimler like the Order Mix/ First time pick Rate. Planning & maintaining adequate inventory levels for parts to balance business demands and carrying costs.
 Initiated
o Sales & Warehouse Process within each department (Trade & Workshop). Followed up on the process and fine tuned to get the best results.
o Prompt market study and immediate action taken to reduce the stock of sensitive items that are available from the OEMs.
o Implementation of CRM & reporting with necessary customer satisfaction survey.
 Expanded the dealer network to more than 30% after taking charge within Abu Dhabi & other emirates. Attending to Principal seminars & conferences.
 Verifying the cost of procurement, decide on the selling price as provided to Principals & monitor deviation of cost of parts (forecasted cost Vs Landed Cost). Monitoring Parts’ sales process across the departments, identifying the opportunities in improving the same & plan appropriate initiatives to implement the improvements.
 Responsible for the stock and warehouse and maintaining the stock turn ratio as forecasted by the management
 Accomplished cost savings in the process by effective handling of man power to get the best results from each individual and to reduction of un-necessary overtimes. – less

A great place to work, very busy

Very family oriented.

The hardest part of my job is being on my feet 10 hours a day

My most enjoyable part is having a good company to work for

My day would begin at 7:30 am to 5:30 pm M-F and every other Sat from 8:00 am to 5:00 pm ,diagnosing and servicing vehicles .I learned the latest testing and repair procedures using the Mercedes Benz computer (Xentry ) and performed software updates.Management persay i think lacked on diffrent levels when it came to communicating ,there was favoritisim – more... to a certain group of technicians and teamleaders didnt distribute the work equally ,just unbalanced managemnet .My co- workers always willing to assist in any and all aspects if it was using the diagnostic computer to upload new softwear to a vehicle for the transmission or lending a special Mercedes Benz tool cheerful it was like having extended family since thats where we spent alot of our time ,the hardest part of the job was when there was'nt enough work since this is a commission based type of job and we were'nt making the hours worked to balance the hours clocked in ...the most enjoyable for me was that i felt proud to work for a company that was so well known nationally and globally and had a historical pressance and how they have engineered there vehicles from then till now . – less

Dealership was poorly structured for optimal employee satisfaction.

Typical reception duties, front desk at a car dealership. Administrative support to sales staff.

was for short period of time however it was a great employer .

Part of the team that established the CRM department in the company
• Data output result analysis and suggested new ideas for sales and marketing purposes
• Part of the team involved in the 2004 launch of the SLK automobile (2nd generation)

A lot of fun, great clients, great co-workers.Just an all around good experience.

A great company with great people. This company offers a tremendous amount of growth opportunities to all of it's employees.

Potential to make excellent income, great people to work with, professional atmosphere, good training, long hours