suport worker (Former Employee) – Manchester, Greater Manchester stockport – 13 March 2018
if i could give no stars i would the management are terrible to deal with. you are stuck in between problems off mencap and the familys. because off mencaps incapability to manage a house or put the service user first. the pay is low and they never get your wages correct( do over time it go's into a banking system and you dont receive it for 2 months} stay away people dont do it to your self. stay away from stockport,manchester, areas you will be asked to drive but there is no insurance cover for you provided by mencap.
Store Assistant (Current Employee) – Derby, Derbyshire – 3 March 2018
The team at the Normanton road store are brilliant. They are very flexible with working hours which was really useful whist I was working another full time job. In a typical days work I will serve customers on the till, tag, price and label products, help tidy and clean the store and assist customers. Everyone works really well together the management team are respectful, discreet, approachable and friendly. The most enjoyable part of the job is working with my colleagues to sort through a delivery but it is also the hardest part.
Support Worker (Current Employee) – Southampton, Hampshire – 2 March 2018
This is a great place to work but I would like to advance and there are not many opportunities to do this. There are however a lot of great opportunities to advance in qualifications such as NVQs in health and social care.
Support worker (Former Employee) – Essex – 23 February 2018
Manager was very inexperienced with poor managerial skills and inadequate skills in managing the service users. but the service users were great and made going into work a joy and a pleasure to work with them.
Support Worker (Former Employee) – Norwich, Norfolk – 11 February 2018
A good and positive environment to work in as all of us who were staff have the same objectives and outlook and duty to the work. I enjoyed my time at Mencap as I was doing a fulfilling and rewarding job where I was able to implement my people skills and care for people and get involved in campaigning and helping to provide a better environment for people.
Great job satisfaction but poor management and benefits
Support Worker (Current Employee) – Grimsby, Lincolnshire – 20 January 2018
Building therapeutic relationships with our service users through supporting them to carry out everyday tasks is the most enjoyable part of the job. However, the salary is poor for the amount of work that is expected and as an employee you feel very unappreciated.
Area Administrator (Current Employee) – Wansbeck District, Northumberland – 16 January 2018
Having worked in law for over 20 years, I was offered a job at Mencap. It was the best decision I ever made.
In my previous jobs I didn't get sick pay, I didn't get bank holidays, I didn't get the offer of a pension, there was no flexibility or care for my personal life.
At Mencap I get training, a great work/home balance, the managers are so supportive and helpful, great benefits and a calm working environment. It is hard work, but I don't think that's a bad thing. All the time it's hard work you have a job to do. If it was easy anyone would do it. I hope to be here for a very very long time - Mencap Wansbeck, North East.
Support Worker (Former Employee) – Kidlington, Oxfordshire – 7 January 2018
with regard to Support Worker (Former Employee) – Doncaster, South Yorkshire post = bullying happens in Kidlington Mencap Services to some staff ,this people been forced to leave company if you dont belong to clan there is no option to win or progress,witnessed on many occasions managers misconduct but they are protected
Support Worker (Former Employee) – Doncaster, South Yorkshire – 4 December 2017
Mencap should be a good opportunity to do good, meaningful work to help shape and improve lives. Instead what I experienced was apathy and low morale compounded by dreadfully inept management, infighting and bullying. Aside from the poor pay and long hours there was an expectation for staff to pick more and more shifts regardless of their contracted hours. You would be treated differently if you choose shorter hours, that's if you even got them. I heard of bullying and intimidation from the manager and staff were miserable and tearful. The only chance of any progression is if you are pro Mencap and fit into the hierarchy. It speaks volumes when almost every member of staff are applying for other jobs constantly. What a depressing place to work. The only consolation is the people we support but that is marred by the whole dreadful experience.
Long hours, low morale, culture of bullying, low pay
Hi, thank you for your feedback. I agree with your first sentence, and would stress that Mencap is an opportunity to do good, meaningful work to help shape and improve lives.
I am would like to discuss your comments further, particularly the references you have made regarding bullying and intimidation from managers. Mencap do not condone this type of behaviour, and we have comprehensive policies and procedures in place to support anyone who experiences or witnesses bullying and intimidation. I can assure you bullying and intimidation will not be tolerated.
It terms of your comments regarding progression, we have excellent opportunities for people to develop, learn and progress their careers, and we are by no means hierarchical. You have stated you must be pro Mencap in order to be receive progression, I am not sure what you exactly mean by this comment, however we do expect all our employees to share the Mencap values.
As mentioned previously, I am keen to discuss your comments in more detail. Please feel free to contact me.
Sam Jackson Head of Resourcing email@example.com 01733 246699
Job Work/Life Balance
Productive work environment
Voluntary Work (Former Employee) – Reading, Berkshire – 23 November 2017
Volunteering here was a fun experience for me as I gained an insight into many new opportunities to learn about mental health and communicate with the service users
Support Worker (Former Employee) – Leicestershire – 15 November 2017
Started off first 4 years really positive lots of continuous training, chance for career progression. Management support and advice always available.. Taking tenants out you'd of been paid expenses for food and drink, costs of any outings. Used to have meal allowance when on a 24 hour shift. Wages were above the nmw. Now all the above is in complete reverse. Tenants not taken out due to no expenses covered. No continuous training Hardest part is weak management when input or support needed. expected to run home and tenants lives with out any senior support.more experienced staff expected to train up new staff.. No acknowledgment for all the work you do. Being short staffed and having to use agency means less security for tenants and no continuity for them. When agency do not turn up staff who will have been on for 24 hours told they have to stay and cover. No on call staff available. Phone call or texts from work place when it's your time off. Too many negatives to write on here. Best part of job is the people we support...
Making a positive difference to people with a learning disability