Fine to start with, then management get complacent
Front of House Staff (Former Employee) – Farnborough, Hampshire – 13 December 2017
It was a new build so everything starting off alright with a couple of teething problems, nothing too major, but as an under 18 they would let you to work until after 10 at night unless you knew the law about restricting that. Also roles were usually mixed around so everyone got the chance to earn tips, however as time went on there became clear favourites that were always on tables and got all the chances to earn tips, they are meant to be split up between workers but you wouldn’t get a fair amount, sometimes £5 for a whole week and even that was given in silver coins. The hours are a joke and if you are on an open until close shift there are high chances you won’t get the break you are legally entitled to. If you are on tables on a night shift you could finish around 10PM but if you are on the bar you could finish way after midnight and you don’t know where you’re going to be until you turn up for work. It is also minimum wage so don’t expect to earn much and if you have busy shifts you will be working way too hard for less than £5 per hour if you are under 18. Also on the advert it says Marstons have their R£wards scheme, we were told about it in training but after that there was nothing, no shopping vouchers or incentives or anything for anyone.
Minimum wage, lack of breaks, no tips, favouritism, making up things to attract applicants