Lloyds TSB Employer Reviews

I worked for Lloyds for nearly 5 years and was I glad when I finally managed to get out!!!! If you have any self worth you won't even give this employer a second glance. Outrageous targets which you have little chance of getting, bully boy tactics from senior managers text messages and phone calls to your own personal mobile phone, you won't be able – more... to give the customer what you think they need it's what happens to be behind target in order to make the Area Manager look good at his meeting. You may get a free uniform but just get a job that you can buy your own at least you'll still have your self respect at the end of every night...that's of course when you finally get to leave cos if your diary isn't full for the next 3 days you ain't going anywhere. – less

Targets are impossible, most managers are bullies. If you want to sell your soul to the devil then apply. You are paid from 9am to 5pm full time You are expected to be at work 15mins before branch opening for a morning shout you are not paid for this. You are expected to stay until all of the work is completed and YOU ARE NOT PAID for this pleasure. – more... This is an every day occurrence which you are not told about until you actually start working at this company. If you are a cashier then you balance your till after the branch is closed at 5pm. Your 35 hour week could easily exceed 40 hrs. Lloyds do not pay overtime !!! The answer I got when I asked was "if you don't like it there are plenty of others who will have your job". – less

Worked my way up from a Customer Service officer to dealing with Customer Complaints which for the last year I managed.Position ended due to the re location of the Customer Service Department being relocated to Birmingham/Scotland.

From my own personal experience. With this company it's not about what you do, how hard you work or how much you help the company, it's about who you suck up to. Their people management skills are appalling. The insurance division needs to stop eating its own tale as far as chasing targets and focusing on the customer, the staff and seeing the bigger – more... picture for what needs to be done for the company to succeed further. – less

A typical day was busy call centre environment answering calls from customers who were sick or unemployed, Registering claims, assessing information and making payments based on that information. Also chasing customers, employers or doctors surgeries for any information that we require for the claim. I would also help other assessors with any issues – more... and handle any complaints. On a weekly basis i would organise a rota for the team and

I learned to adhere to targets and how to manage a busy workload. I also learned to to be very empathetic. Management were always supportive and help with any issues that we had. – less

I am speaking to customers face to face on a daily basis and can help with their queries, by providing a helpful and friendly service to each customer.

Large Company, Good managment, Nice Working enviroment
Had to leave due to personal resons
If they was hireing again would defently apply

An exciting but excacting work load providing opportunites for customer contact on a daily basis.

They are a company for whom their employees' welfare and opinions count for next to nil. Unreasonable targets and a dire HR department, whose lax attitude have caused a great number of people to suffer. An overwhelming majority of the consultants are a delight to be around - the same can not be said for the management.

I found that the working conditions were overly stressful and the management structure was ill though out and frequently changed in the short time I was there. The was a bad feeling around the office and enthusiasm and job security was practically non existent.

Stressful!! All about the sales and not the service. Higher management ent got a clue how any1 feels!! Hierachy can be bullies

The people were great but the work was extreamly monotonous and demotivating.

Working evenings at the moment as a temp. A typical day requires an ability to pay attention to detail and to process data accurately.

Due to the fact the work is carried out in the evening I have no contact with management.

Co workers are working the same as me, there is an expectation from the team leader that work is carried out without staff talking – more... or having any interaction, which is difficult when you are learning a new job.

There are targets to meet, however, the computer system is slow and freezes continually. Signature searches may have to be done over hundreds of pages which takes a lot of time. – less

branches staffed at bare minimum then you get marked down for queue times!!

Not interested in customer service purely interested in how many sales they can make in a day

Only plus point was the staff in my branch are the best bunch of people and we all pull together and work as a team

no overtime available unless you got on with management, everything done to a precise schedule down to logging on systems, breaks, clocking in/out times. management not always knowing what they was doing so caused alot of issue, nnot a pleasant helpful company to work for in my experience

This is a stressful environment not due to your direct management but due to economic situations and media attention. The public are also sceptical of you and unless you are at the very top you do not recieve large bonuses

• meet and exceed personal sales, cross sales and quality referral targets, contributing towards the branch team’s service and sales targets.
• work together as one team to attract new customers and deepen customer relationships, so every customer leaves the branch with every reason to recommend Lloyds Banking Group (LBG) to their family, colleagues – more... and friends.
• provide an excellent customer experience ensuring that every customer is treated in a warm, friendly and respectful manner that shows genuine interest in their needs and leaves them feeling valued as a customer.
• demonstrate the desired standards and behaviours, as defined by One Best Way.
• ensure that customer complaints are effectively resolved in accordance with agreed guidelines and measures.
• ensure that any customers experiencing financial difficulties receive help, advice and guidance appropriate to their own needs and personal circumstances.
• be the first point of contact to welcome new customers to LBG providing an excellent experience when opening their account.
• be primarily responsible for responding to walk in business/immediate referrals.
• seek other opportunities at the welcome desk and in the banking hall to provide our customers with an excellent customer experience, identifying the products and services they need.
• seek, manage and generate own individual sales and quality referral opportunities through a variety of sources including CInS, future contact register, reciprocal referrals.
• build and maintain effective relationships with specialist/ partner advisors as well as Personal Banking Adviser (SPBA) and Customer Service Assistant colleagues to provide an excellent customer experience, leverage quality referrals and generate cross-selling opportunities accurately that deepen customer relationships.
• complete all roles and tasks required by your line manager, ensuring all operational priorities and Bank
• rules, procedures and policies for risk and compliance are adhered to.
• complete and maintain any training that is deemed as mandatory for your role.
• fully prepare for your regular one-to-one and Balanced Scorecard reviews, ensuring that you discuss activity around your agreed development plan and that all training and accreditation is completed on time. – less

Arriving 15 minutes early to turn on my work station and getting all my paper work in order. I then start by making calls to customer to get a better understanding of the compliant. I call three or four customers in the morning and note the calls on the system. I then investigate the case by looking at all aspect of the case and close the case according – more... to the working practices set out by Lloyds TSB. I do the same for three or four cases per day. Throughout the day I mange my work load as I am very organised and keep my team up to date on any changes that affect the quality of our work as I am the quality champion for my team. My co-workers are amazing and I love spending time with them whenever I get a chance throughout the day. The hardest part of the day is when the complaints are not challenging enough. The most enjoyable part of the day is the morning meeting as it is the best time to get the team motivated and we can talk about the previous day. – less

A typical day at Lloyds TSB would start at 8.30 to prepare for the morning team meeting which would involve researching the customers booked in your diary foir the day to identify potential sales opportunities and opportunies to refer to the mortgage and banassurance specialists. The branch would open at 9 then between 9 and 10 I conduct outbound telephony – more... to book as many appointments with lending opportunies as possible. After that the day consists of seeing pre booked appointments and working with frontline colleagues and within the banking hall to generate sales by proactively approaching customers.
Being a sales and customer service based enviroment all my co-workers are upbeat and great to work with and all work as part of a team.
The hardest part of the job is being micro managed and achieving tough sales targets in an industry that has had much negative attention over the past few years.
The most enjoyable part of the job is working with the public and the sense of achievement when you have assited in managing a persons finances to helpo them budget better and save them money putting them in a much better finacial situation. – less

lloyds tsb was a really nice place to work the managers were really helpfull everyone was really nice and polite would really like to work in a call center again.