self-development and confidence
On Call Customer Services Assistant (CSA) (Former Employee) – Birmingham, West Midlands – 20 November 2017
I was on call assistant so I was working shifts across Birmingham. Therefore, I was working alongside new colleagues each shift. I was a student during the period of this employment, therefore I had to take public transport to each branch, on occasion travelling to a location that I had not been to before.
This being my first official job, I learnt about self-confidence, how to approach difficult situations with ease and how to deal with different people on a daily basis.
The hardest part of the job was keeping up with new developments and new aspects of the banking hall or banking systems, having to re-educate myself on a system that I was not already familiar with, however, with support from management and determination within myself, I ensured that I was dedicated to expanding my knowledge and educating myself whilst putting myself in situations that were not within my comfort zone, which allowed me to grow as an individual and understand how to cope with pressure and under deadlines. The most enjoyable part of the job was being able to talk to different people each day, I am a friendly and talkative individual and therefore I enjoyed being able to offer support and be a friend to regular customers.