A good place to work, hindered by management
Locum Practice Nurse (Former Employee) – Windmill Hill Medical Centre – 25 January 2016
Working in a small GP practice, with a close team made working at LCH a pleasure. There were opportunities to improve the service that we gave to patients, and we worked to become a high achieving practice.
However, this progress was neither supported nor encouraged by the higher management. Indeed, it was actively discouraged and thwarted at every turn. Decisions were taken without any evidence to back them and were contradictory to the point of bullying. Deadlines were imposed from above without rhyme or reason, and steps taken to improve or monitor clinical practice were deemed "inappropriate."
Practice staff (including doctors) came and went to different practices as other services needs dictated, and although long term locums were employed as far as possible, lack of continuity of care was an issue for some patients. Lack of administrative support increased workload, and led to working beyond paid hours.
A lovely practice with real progress achieved for patients
Poor management culture