I attend to customer issues when they come into the office, I respond to customer e-mails, post mails, telephone e.t.c. I was in the best position to explain billings, product usage and answer all other questions which the customer would want answers to. my job really, is to keep the customers satisfied on a daily basis. I feedback the management on how to improve customer needs. in order to further improve my skills and potentials, I ask questions on things i know nothing or little about. I interact well with my colleagues and customers thereby creating a good atmosphere for the good and smooth running of the office.