Massive lack of job potential other than becoming a CSM on £8.51 per hour and if your lucky every year getting about three pence per hour pay rise you won't ever get on higher pay. Some absolutely brilliant staff members who haven't got promotions previously they deserve whilst utterly awful staff have received them and and 100% not due to the job ability or the terrible skills they have in regards to dealing with staff or customers.
If you intend on ever being able to afford a nice house, car, holidays, good future for your family this unfortunately is definitely not a place you would want to work.
Working with the customers is the best part of the job by a country mile, you do get some very good staff but you also get some dreadful ones that unfortunately nothing is done to stop them or to try and remove them from the company, this leads to good staff leaving and bad ones staying as most won't be able to get a job elsewhere due to how bad a worker or a person they are.
Hours are in most cases terrible, if you have a relationship, kids, friends its definitely not great. For some reason some of the long time staff seem to rarely if ever work a weekend or night shift and others get stuck doing the worst hours on a regular basis which unfortunately ruins your personal life.
Some great customers.
Literally no chance of job progression, awful hours.