Ladbrokes Employee Reviews

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productive work environment
Customer Service Manager (Current Employee) –  South Shields19 October 2017
productive work environment with a strong reputation for looking after their staff in an ever evolving industry that is constantly changing and evolving
Pros
pay
Cons
long hours
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decent
Cashier Manager (Former Employee) –  London19 October 2017
fun, a decent job if you just want to save some money and pursue your career in customer service this can help boost confidence, gambling industry is challenging.
Pros
free travel. get to keep tips
Cons
long hours
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Overall good work ethics
Reward Advisor (Former Employee) –  West London, Greater London18 October 2017
with over 1000 colleagues in Head Office, there is never a dull moment at work in the office.

I would say they were a a good company to work for and progressed and developed over years I had been employed with them.
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Changes Needed
Marketplace Manager (Former Employee) –  London12 October 2017
Having worked for LadbrokesCoral for over 7 years, the way I was treated towards the end of my time was nothing short of terrible. Since the merger happened between the 2 companies, it was clear they were looking for a cheaper alternative to fully trained long serving staff with investigations being handled differently for employees with a length of service.
Pros
Flexible Working
Cons
No regard to life outside of work
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Not much point
Cluster Support Manager (Former Employee) –  Aldershot11 October 2017
i have previously written a review of Ladbrokes, which was never uploaded by yourselves so i will not be wasting my time in writing another...........
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well well well
Customer Service Advisor (Former Employee) –  Hatfield10 October 2017
the sky is blue, the sea is blue, actually the sky is clear and the waters blue or is it? who knows. yesterday was different because its not today and well
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Good fun at times
Marketplace Manager (Former Employee) –  County Cork9 October 2017
Loved first few years then the role kept expanding making it near impossible for me complete job to my satisfaction. This led to my staff having the same problem and it became a tense working envoiment
Pros
Meeting new people everyday
Cons
Long unsociable hours
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good management exp
Customer Service Manager (Former Employee) –  Birmingham, West Midlands9 October 2017
long hours and often working alone for long periods. In certain areas customers can become very abusive and little help is given to staff for safety. Can often be working 14 hour days without any extra payment. Long hours on sundays without any extra incentive. Very hard to have a social life .
Pros
customer interaction
Cons
long hours abusive customers
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Not the best place to work
Customer Service Manager (Former Employee) –  London, Greater London4 October 2017
Working here was an absolute eye opener. Everything was unorganized and all over the place. Managers communication was poor with staff members. And always ask to do favours that was never acknowledged or appreciated
Pros
Salary and meeting new people
Cons
Mangement
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Productive workplace
Customer Service Manager (Former Employee) –  Pontllanfraith ED30 September 2017
Stressful days at work and very long hours.
Management was underhand and most days the workplace would be a fun environment to work in.
The hardest part of the day at work was when it was quiet as I prefer to be busy.
Cons
Very long hours
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Awful
Customer Service Manager (Former Employee) –  Bootle, Merseyside28 September 2017
Awful company to work for, staff turnover is ridiculous, staff members not being paid correctly, dangerous working environment, non existent HR team, worst company i have ever worked for
Pros
lots of hours
Cons
Lone working, long hours, poor managment, no duty of care
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relaxed but repetitive working environment.
Customer Service Manager (Former Employee) –  Edinburgh27 September 2017
Having worked there for a long period of time, I am now very capable and able to do the job easily. Tasks are repetitive and the hours and days of work are often long and undesirable. For example, full weekends and late nights. The job is repetitive and there is a strong culture of pressure desseminated down from management. Often customers may be difficult because of their own social circumstances and this may make the job more difficult.
Pros
Autonomy and empowerment to make a difference.
Cons
Unsociable hours, difficult situations arising from social demographic of customers.
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Limited career options
Customer Service Manager (Former Employee) –  London, Greater London24 September 2017
Working at Ladbrokes was very easy. Retail jobs do not require much skills. But the people that manages you and the customers are very vile. It is not pleasant to be working with these sort of people. After many years as a shop manager, there is not much option to continue your career. And the skills working in Ladbrokes are not really desirable by other employers as they are not transferrable.
Pros
easy job
Cons
no career
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Fun workplace
Customer service advisor (Former Employee) –  London23 September 2017
worked with great people at my time there at the job, it is not too hard to get the hang of working at Ladbrokes, also most of the customers are very friendly making the job even easier.
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Fun work place
Customer service advisor (Former Employee) –  Maidstone, Kent22 September 2017
Enjoyable job, good fun with the punters and staff, grand national day was always a blas,Smart people and great to be part of an exciting company.would work here again
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Student Job
Customer Service Manager (Current Employee) –  Loughborough, Leicestershire20 September 2017
Job whilst studying, helping me to pay bills and rent. Fast paced environment that requires high levels of customer service. Sometimes very long days.
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Excellent training programme
Customer Service Manager (Current Employee) –  Selby, North Yorkshire20 September 2017
Really good company to work for, great rewards for competant work. Great interactions with customers. Easy computer systems and good training given. Good opportunitys for progression
Pros
Great interaction with colleagues and customers
Cons
Long hours, unpaid breaks
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okay working environment
Deputy Manager (Former Employee) –  Forfar, Angus18 September 2017
Ladbrokes can be a great place to work . It can also be a very hard place to work the job entails you to be very thick skinned and very on the ball . My day at ladbrokes have changes dramatically through out the years with them working with you now to just in it for themselves. Over the years I've made loads of friends working with different people and met loads of friendly people betting . My typical day is opening shop up putting papers up getting set for the day ahead with making up floats , wiping machine , putting on computers making tea and coffee though out the day
Pros
Great bunch of people you meet
Cons
Long hours lots if weekends
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Excellent office atmosphere
Duty Support Agent (Former Employee) –  Rayners Lane Station17 September 2017
Great job for those who are passionate in customer care and sports. The staff were excellent to work with and the management team were fair.
Great career prospects.
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Good job to have
Customer Service Manager (Current Employee) –  London, Greater London17 September 2017
This company lack in progression for all employees, once you are at management level there is no higher level and you feel as your career is on hold with no further training available.

Management Job is good pay compared to many other bookmakers, working hours can be really good allowing 4days off some weeks but also the hours are very tiring and long as 14hr shifts which can also be back to back shifts.
Staff should be monitored more closely and rewarded more for their great customer services.
Pros
Travel exp paid when traveling for the company needs, free tea & coffee all day every day.
Cons
Not enough challenges and rewards given, unsocial working hours
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Overall rating

3.1
Based on 706 reviews
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Ratings by category

Work/Life Balance
2.7
Salary/Benefits
3.0
Job Security/Advancement
2.8
Management
2.7
Culture
2.8