Ladbrokes Employee Reviews

Found 577 reviews matching the search
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Interesting job, just very poor management
Player Awareness Manager (Former Employee) –  Gateshead, Tyne and Wear22 June 2017
Very interesting job, plenty of investigating and collating of information, putting figures together to generate a report.
Not a very pleasant work environment down to a negative office manager
Pros
Interesting job with excellent hours and a competitive salary
Cons
Poor management
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Friendly and Personal
Customer Service Manager (Current Employee) –  Clevedon22 June 2017
Working at Ladbrokes you get to build a strong bond with regular customers and the colleagues you work with. Ladbrokes has helped me improve my social and customer service skills. There is a high responsibility of cash handling.
Pros
Building relationships with customers.
Cons
Inconsistant work pattern.
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enjoyable place to work
CUSTOMER SERVICES MANAGER (Former Employee) –  RUGELEY, STAFFS, UK22 June 2017
enjoyable place to work. Great staff and lovely customers. I would work for them again. There was always quite a lot to do if you were on your own. Boards and bets would need to be updated and checked regularly through the day.
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Terrible company to work for. Working 8am -9.30pm. No support plan for people off sick
Customer Service Advisor (Former Employee) –  Gosport, Hampshire21 June 2017
This company is about pure profit, they feed of the poor to stick money in their pockets, they attempt to train you to pressure sales on to people to increase proffability.

Expected to work by yourself, (single manning) from 5pm onwards, woth several thousand pounds in shop, with irate customers wanting money back and kicking off.

Nothing good about this company
Pros
None.
Cons
Everything. No safery measures that actually work, long hours, no home/work life balance
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Good to work for
Customer Service Advisor (Former Employee) –  Various19 June 2017
If the colleague you are working with is easy to get on with the job is easy and the atmosphere more relaxed which will then reflect on the quality of customer service. Hard part of the job is dealing with aggressive or difficult customers.
Pros
Meeting different people
Cons
Late finishes
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A lot of lone work
Shop Manager (Current Employee) –  Birmingham16 June 2017
Since the merger with Coral, a lot of money saving cuts have been implemented. Cashiers starts so late now it is a joke. Some do not even turn up.
It was such a wonderful job with regular punters and fantastic shop team. Since FOBTs were introduced, the type of crowds that come into bookies really changed.
Hopefully Ladbrokes can turn it around and be the best again.
Pros
some nice colleagues
Cons
too many benefits cut
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terrible company to work
Customer Service Manager (Former Employee) –  Peterborough16 June 2017
horrendous place to work, terrible management and to many other cos to list but a very good place if you are looking for flexible work. if applying to work here, i wouldn't suggest making this a career path.
Pros
none
Cons
loads
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Ok job
Customer Service Manager (Former Employee) –  Exeter, Devon15 June 2017
Not the best job but not the worst out there. It will take some getting used to because the managers are absolute clowns and the customers are so rude.
Pay is ok. But a lot of lone working and the risks are high of something not good happening. A lot of regulation change from government coming, therefore a lot of panic decisions are being passed down which makes life miserable.
Pros
Very good pay for a low skill job
Cons
Bad management
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Productive and fun workplace
Customer Service Advisor (Current Employee) –  Rayners Lane Station14 June 2017
From the first day I started I was made to feel welcome and a very big part of the team. Managers are empathetic to different times and availability although changing shifts can be proven difficult once the rotas are out (generally every three weeks) where they have to be swapped between agents.

Agents are nice and on a general basis the office is a good working environment to be in. During difficult calls, managers are always available to assist you throughout the whole duration of shifts.
Pros
Good pay, location
Cons
Have to be available for late hours and weekends.
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Terrible managers
Customer Service Manager (Former Employee) –  London13 June 2017
There are many job out there to apply for but Ladbrokes was something else. The management is so bad and the leadership from top is just as awful. My genuine advice is before you apply, ask several locals shops within your applied area to see what kind of customers you are getting and how competent your line managers are. Do not join and waste your time with this company.
Pros
Rude customers
Cons
Plentiful
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Unpleasant workplace
Customer Service Manager (Former Employee) –  Blantyre, South Lanarkshire12 June 2017
As much as I loved the work I did the co operation between head management and store managers was very little and the procedures for applying for time off was very poor and misleading.
Pros
Free horse racing tickets
Cons
Non existent social Life
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Love meeting new people, seeing regulars etc
Customer sales manager (Current Employee) –  Newbury12 June 2017
Great job. Nice staff and area managers. Enjoy meeting new people and selling products like the grid card. Overall love my job. Need more opportunities to rise through the company.
Pros
Good area manager and collegues, great pay
Cons
Long hours
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Hard working job
Acting Manager (Former Employee) –  Wirral, Merseyside12 June 2017
Good job and management and great benefits.
A typical day would comprise of providing great customer service managing large amounts of money and other staff members.
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enough to pay bills
Worker (Current Employee) –  London, Greater London11 June 2017
ok job with ok pay.
who you know matters and who you are matters.
long and lonely hours
no respect neither from customers nor management
good job as p/t or temporary
no personal life
no progression
very selfish culture
Pros
watch your fav sports at work sometimes
Cons
long hours and lonely shifts. risk of robbery at all time.
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Low skill job, ok-ish pay
Customer Service Advisor (Former Employee) –  Swansea9 June 2017
CSA (customer service advisor) is just a cashier role. Even if you get promoted to CSM (customer service manager), it's still a cashier role, with the added responsibility of opening and closing shops. Don't stay too long.
Move on as quick as you can. Pay is ok-ish, which is a trap.
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Great Job
Ladbrokes (Manager) (Current Employee) –  London, Greater London9 June 2017
Great place to work, however depends on management and what area .
Some shops are safe to work in, others aint. Job is easy but costumers can be challenging.
Pros
easy job
Cons
risks
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Bad place to work
Customer Service Advisor (Current Employee) –  Newbury7 June 2017
Everyone very unfriendly, bad atmosphere, would definitely not recommend as a workplace, not fun to work, on race days especially no fun. Everyday downside is most customers can get very loud and rude
Pros
not a career
Cons
bad management
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busy work place
Customer Service Assistant (Former Employee) –  Southgate6 June 2017
The job is fun but it is also risky because of dealing with large sums of money, the shifts were inconsistent for me and that was the main downside. They needs better timetables for the shifts.
Pros
good salary
Cons
poor shift partens
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Great place to work
Cashier (Former Employee) –  Newbury4 June 2017
Everyone very friendly, good atmosphere, would definitely recommend as a workplace, lots of fun on race days especially. Only downside is some customers can get quite loud and rude
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Different everyday
Assitant Manager (Current Employee) –  Stoke-on-Trent, Staffordshire3 June 2017
Can be boring, with loan person work depends where you are and how busy you are. Shifts are not very repetitive other than some small compulsory tasks, which are not hard to overcome by.
Pros
easy
Cons
can be loanley
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Overall rating

3.1
Based on 616 reviews
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Ratings by category

Work/Life Balance
2.7
Salary/Benefits
3.0
Job Security/Advancement
2.8
Management
2.7
Culture
2.8