Marketplace Manager (Former Employee) – London – 12 October 2017
Having worked for LadbrokesCoral for over 7 years, the way I was treated towards the end of my time was nothing short of terrible. Since the merger happened between the 2 companies, it was clear they were looking for a cheaper alternative to fully trained long serving staff with investigations being handled differently for employees with a length of service.
Marketplace Manager (Former Employee) – County Cork – 9 October 2017
Loved first few years then the role kept expanding making it near impossible for me complete job to my satisfaction. This led to my staff having the same problem and it became a tense working envoiment
Customer Service Manager (Former Employee) – Birmingham, West Midlands – 9 October 2017
long hours and often working alone for long periods. In certain areas customers can become very abusive and little help is given to staff for safety. Can often be working 14 hour days without any extra payment. Long hours on sundays without any extra incentive. Very hard to have a social life .
Customer Service Manager (Former Employee) – London, Greater London – 4 October 2017
Working here was an absolute eye opener. Everything was unorganized and all over the place. Managers communication was poor with staff members. And always ask to do favours that was never acknowledged or appreciated
Customer Service Manager (Former Employee) – Pontllanfraith ED – 30 September 2017
Stressful days at work and very long hours. Management was underhand and most days the workplace would be a fun environment to work in. The hardest part of the day at work was when it was quiet as I prefer to be busy.
Customer Service Manager (Former Employee) – Edinburgh – 27 September 2017
Having worked there for a long period of time, I am now very capable and able to do the job easily. Tasks are repetitive and the hours and days of work are often long and undesirable. For example, full weekends and late nights. The job is repetitive and there is a strong culture of pressure desseminated down from management. Often customers may be difficult because of their own social circumstances and this may make the job more difficult.
Autonomy and empowerment to make a difference.
Unsociable hours, difficult situations arising from social demographic of customers.
Customer Service Manager (Former Employee) – London, Greater London – 24 September 2017
Working at Ladbrokes was very easy. Retail jobs do not require much skills. But the people that manages you and the customers are very vile. It is not pleasant to be working with these sort of people. After many years as a shop manager, there is not much option to continue your career. And the skills working in Ladbrokes are not really desirable by other employers as they are not transferrable.
Ladbrokes can be a great place to work . It can also be a very hard place to work the job entails you to be very thick skinned and very on the ball . My day at ladbrokes have changes dramatically through out the years with them working with you now to just in it for themselves. Over the years I've made loads of friends working with different people and met loads of friendly people betting . My typical day is opening shop up putting papers up getting set for the day ahead with making up floats , wiping machine , putting on computers making tea and coffee though out the day
Customer Service Manager (Current Employee) – London, Greater London – 17 September 2017
This company lack in progression for all employees, once you are at management level there is no higher level and you feel as your career is on hold with no further training available.
Management Job is good pay compared to many other bookmakers, working hours can be really good allowing 4days off some weeks but also the hours are very tiring and long as 14hr shifts which can also be back to back shifts. Staff should be monitored more closely and rewarded more for their great customer services.
Travel exp paid when traveling for the company needs, free tea & coffee all day every day.
Not enough challenges and rewards given, unsocial working hours