John Lewis Partnership Employer Reviews

good company rewarding
i enjoy meeting customers and interacting with them on a daily basis
a typical day involves planning my route for the days deliveries and loading vehicle--the all vehicle checks

i enjoyed my time at john lewis, it was a pity it was just temporary over the xmas period. i enjoyed meeting people we delivered to.

A typical day involves providing an excellent and helpful service to all customers. My role within Customer Services involves till operation, lottery machine operations and customer care. From this position I have learned cash handling, how to deal with customer queries and build an excellent rapport. I have built a great relationship with the Management – more... and co-workers who are extremely hepful and informative which makes Waitrose a wonderful working environment. I have had no reason to find any part of the job difficult and enjoy every task that is put in my direction. – less

Identifying customer requirements and providing relevant and appropriate solutions.
➢ Customer service management throughout my section ensuring all customers are approached.
➢ Closing sales at the till as well as on the telephone. Dealing with telephone queries.
➢ Shop floor and warehouse stock control, movement and management. Achieving Targets.
➢ – more... Working as a team to ensure all sections of department are in accordance with store standards.
➢ Promoting store services and promotions both general and seasonal. – less

On a typical day at work if i am on an early shift I arrive half an hour before the store opens in order to carry out opening procedures. I run the section for 9 hours for the entirety of my shift organising lunches, tea breaks and rotas. If I am on a late shift I will run the section and stay for half an hour after the store closes in order to carry – more... out closing procedures.
From working at Waitrose and for the John Lewis Partnership I have learnt about the value of co-ownership and the importance of working alongside others to achieve goals together.
The management at Waitrose are very influential. They are always on hand to help with day to day tasks such as sitting on a till to serve customers if we are busy. They regularly give us feedback on how we are doing and review our pay 6 monthly to suit our abilities and achievements.
My co-workers are a joy to be working alongside. Working for John Lewis and Waitrose we are all 'Partners' which means we all have an equal share in the business. This gives every Partner the drive to make our company a success and ensure the customers have an enjoyable experience in our store.
The hardest part of the job is dealing with angry/frustrated customers.
The most enjoyable part of the job is putting smiles on customers faces. – less

2011 -2012 John Lewis Westfield Stratford City
Selling Partner

• Worked within this retail outlet selling in China and Glass. I was responsible for selling the products in the utility section of the department whilst providing high end customer service.
• Dealt with customer complaints and general queries in a polite and efficient manner
• Handled – more... cash, credit/debit card transactions, exchanges and refunds
• Cashing up at the end of the trading day
• Replenished stock and ensured high – level presentation of stock
• Meeting and greeting customers and assisting with any enquiries
• Recovery of stock throughout the day
• Ordering products for customers using our click and collect service
• Ordering products for home delivery using the customer support system
• Recording wastage using the hand held terminal
• Ordering new tickets for display units
• Handling customer queries over the telephone
• Keeping the till bank and shop floor clean and tidy all times

Catering Assistant

• Keeping the display and counters well merchandised
• Assisting the Chef in front of house
• Maintaining health and safety standards
• Sanitizing the tables and chairs
• Add on sales and up selling included in customer service
• Cash Handling
• Making and serving hot and cold beverages
• Meeting and greeting customers – less

A great company to work for with a peerless attitude to satisfying customers.My wages weren't fantastic but conditions of work were.Excellent comprehensive training provided and,just enough breaks to make you feel refreshed to deal with the high demands and expectations of John Lewis Customers

With the Partnership you will have many opportunities to improve and advance in many areas of the business no matter where you start.Good company staff always helpful hard work but fun

I feel that my time working for the company both enabled me to grow as an employee and as a person. Moreover the staff are easy going and friendly, I made many friends.

I enjoyed working for John Lewis, they are a good company to work for, they keep you busy, respect you and enable you to do your job well.

Very good communication, Happy work place and good working practices

i was only with the company for a short term contract but found it very easy to fit it. John Lewis is a company that makes sure its staff are 100% happy in there work and organise lots of social events to boost moral. My day at work was busy and fast paced as it was a call centre based accounts department, i learned how to deal with calls and queries – more... fast and efficient, there were too many 'managers' in my opinion for the simplest of roles but overall my co-workers were brilliant and if the company hadn't relocated i would have jumped at the chance to stay. – less

a typical day would be shoved onto a till doing nothing all day, management would not do anything apart from sit in the corner chatting, as an under age cashier always needed someone around to put alcohol through for me, but instead everyone seemed to disappear, hated work, one benefit was the nice bonus in march though and the friends I made who unfortunately – more... still work there – less

Waitrose is a fun place place to work, working there has given me the chance to work on my own or with others. Using initiative is a great skill to demonstrate I have to put this in practise each day at work. Deliver excellent customer service is what I do best. Each day work I have to liaise with suppliers inregards to stock within the shop.The hours – more... are very flexible and managable and allows you to have a life outside work. Having a relationship with the customers are one of the best aspect of the job, they feel very special when you address them ny their name and also when they are greeted with a smile. The benefits are great one of the best thing. However the wages are low considering the location is Central London – less

A typical day was a 8 hour shift that included picking products for distribution to stores and online customers plus weekly meetings with the department team that includes discussing matters and ideas of the company.

Working as a team to put ideas together to improve the work environment stabilizes the health of the company.

The management are some – more... of the most amazing people to become managers. They listened to me and positively motivated me by trying to understand me as person and a team-player rather than just a number.

Amazing co-workers who along with me put ideas into the company that have come to life.

To talk to my co-workers and managers about our work and day like good friends. – less

The partnership employment policy seeks to have equality amongst all members of staff regardless of their level. In reality its dependant on the individuals but the message is communicated.