having had 25 years experience in the motor trade covering both main dealers and independants i can honestly say that VW southend is one of the very worst i've worked at, owned by inchcape, the worlds largest automotive franchise operatror,
the site in general is run down and exremely outdated.
the workshop is at least 10 years behind the times with everything from poor lighting and leaking oil drainers to defective and out of date diagnostic equipment and an MOT bay that should even be allowed to operate.
service advisors are too young and in-experienced and really have no clue what to do, and the management are a joke, they either dont know how to run a business or are simply just there for the salary and a laugh, i've seen some blaggers but these people really are on another planet
total doss to some people there
run down site difficult to work in