Trying all the right things
Co-Worker (Customer Services) (Former Employee) – Glasgow – 19 October 2017
Ikea Glasgow is a truly good place to work. with regards to the customer service team, they are the best group of people you will ever work with. the company is attempting to be a great employer and it is in many respects: an actual living wage, christmas bonus, offers access to a trade union and many more features that makes it a positive exception to retail.
where it lags is its gross lack of training. you are just put to a work station and left alone to get on with it and just ask for help when you make mistakes. this has caused the few co-workers who know what they are doing to be massively overworked while the majority of other co-workers try their best but constantly need to ask for help, making them feel incompetent through no fault of their own. when i say there is poor training, there is literally none, and so you can only offer a limited knowledge to any position you do and this causes issues.
overall, i would encourage ikea for any student/part time staff or people who are just wanting to make some money. the people are amazing and they do treat you well, but its not a place you can stay long term.....sadly.
very cheap lunch, living wage, bonus, amazing team.
team leaders overworked while managers just sit in an office, shifts, low hours, severe lack of training