House of Fraser Employer Reviews

No Progression in London,
Some great people to work with good atmosphere, over seeing four floors from home to beauty, 350 staff,supporting five managers and an operations team.

A days work includes giving excellent customer service at all times throughout the day,i have learned a lot during my time at House of Fraser especially how to merchandise my department i take a lot of pride in making my department looking its best.There is nothing i really find hard in my job description i just enjoy giving it my best while im there.

A typical day working at House of Fraser, is busy and productive. The hardest part of the job is completing all tasks by end of day. The most enjoyable part of the job is the customer service.

A typical day at work involves recording sales figures and working towards targets.
setting a high example of standards through out my deprtments.
refunds/excahnges
high level of customer service.

i enjoy giving great custimer service.

While i worked at House OF Fraser i had gained many skills in retail. Such as merchandising, house keeping, dealing with customers and also helping out my co-workers. A typical day in House OF Fraser is usually the same like other retail environments such as a normal shift from 9:30 am to 6:00 pm. During the day i would have 2 breaks which for 45 minutes – more... each. The most enjoyable part was in House OF Fraser was meeting new people and dealing with customers, also i enjoyed merchandising since i like changing display around often. Overall working at House OF Fraser was challenging for me because it was a busy environment however i realised the more busy you are at work the more fun you shall have because it gets more and more challenging throughout the day. – less

A typical day for me is about 9 hours long with most days not getting any type of break. The opening manager should do a floorwalk and set up for the day however this often turns into 2 or 3 per day with one manager giving you one list for another to come along later and either add severely to it, or to change a mornings full of work to something else. – more... I often go to finish on time at night only to be dragged about on yet another floorwalk. I have been told repeatedly that when I ask to go on lunch that it needs to be quick or asked why I just cant have a coffee?!!!
You are constantly told about all the things you've not managed to achieve, there is never a time when I have been recognised for over-achieving or doing something well, success or achievement is never celebrated.
As a DSM there are certain jobs I shouldnt be doing, howvere was told I better get done: rota's, write-offs, staff 1-2-1's, rags, pips, T&A etc.
Senior managers do not want any tasking done during our "service window" but refuse to pay overtime to bring staff in to do floor moves, so tasking does happen which results in performance management plans being threatened because staff apparently cant do the job "in time". Between the hours of 9-11, fixtures/shelving has to be cleaned, till points filled up, delivery completed, any floor moves or merchandising done, any promotions/sale launched, replenishment, standards etc. 2 hours are not enough when you have if you are lucky 1-3 members of staff per area of around 9 mats to cover.
The pressure to make sure Frasercards are being opened is unreal. I have been shouted at, sworn at and threatened with my job if they don't get opened. You are constantly asked why you are not getting them and morale is really low.
Promotions/Sale come down with no notice at all and staff are often pulled in at the last minute or simply forced into staying longer shifts to try and deliver the floor.
I approached HR manager reg various problems including the constant 10hrs over my contract I am working without getting paid for it and was told to take it up with my line manager - who told me i had to manage my time better and that in retail you have to stay on to make sure its delivered - whilst they skip out the door on time.
The staff are good but rushed off their feet and constantly under pressure to perform, which breeds negativity and resentment towards the management team. – less

I would work around 6-7 hours a day for 2 weeks and i would have to sign in each morning (as does every worker) due to security and to make sure that employees are turning up on time etc. I learned alot of things such as how to interact with customers in the correct way, i learnt how to work in the retail area of employment. The co-workers and management – more... were both excellent as they made you feel comfortable within the working day. The whole job was enjoyable in general as i've always been interested in retail and socialising with people each day. – less

I currently work part-time at House of Fraser on a 24 hour contract which consists of working 4 days a week, six and a half hour long shifts. I as part of the Ladies wear team, on Ladies young fashion and contemporary, greeting customers with a warm welcome and assisting them with any queries, purchases and returns. I have also had training on the Switch – more... Board answering internal and external calls. This involved good communication and memory skills. I have previously worked on the ‘Buy and Collect’ department which involves dealing with customers on a day to day basis, organizing orders which have been placed on-line via the company website and ensuring customers are satisfied with their purchases. I was nominated to go on a retail MVQ course, through the company, which I have now been enrolled in to further my career. On Wednesday 20th February I went to a Therapy and Label Lab training course, in London. I was selected out of the ladies wear team to go and represent House of Fraser Nottingham. This was a fantastic opportunity which I really enjoyed; it boosted my confidence and widened my experiences. It was also part of the process of me embarking on a managerial training course. – less

Selling furniture is a completely new environment to me, however, skills such as interacting confidently, learning quickly, adapting rapidly and knowledge of retail have been pivotal to my success in becoming a top salesman within the company.

all colleagues worked all as part of a team, learnt alot from working with the public and enjoyed it.the most enjoyable part of this job was working with the public and as a team with my work colleagues.

I'm starting work in restaurant House of Freaser in the kitchen, preparing food like sandwitches or breakfast and lunch. Next i am going to the front for customers servis.
Poeople who i work with are very nice and helpful. I like the most dealing with customers in busy time.

Old fashioned and dated apraoch to Visual Merchandising. The visual team have very little say or opinion on any commercial decisions instore. A very complicated system of managers makes comunication very difficult. The hardest part of the job is reacting to the sales and promotions which happen very often and irregularly with often only 24hrs notice. – more... The benchmark for employment is high which mean co-workers are often highly skilled and hard working but long hours and a poor work life balance means the majority of employees are unhappy. Retention is very low and managers often only last 1 year. – less

Leant how to motivate staff and also how to display product
Had to sell House of fraser cards and motivated the other individuals in my team by buying them chocolate.
Also had to attend management meetings with my figures for the week.
Normally on budget.

I have currently worked at House of Fraser for over four years now and have enjoyed fulfilling myjob role throughout this time. I am a sales assistant which involves customer relation, hospitality and sales.

I enjoy my job as i enjoy working with people and the challenges that are set.

I Managed a consession in HOUSE OF FRASER Birmingham
Of High End Brands of Childrens Designer Wear,
I manage the day to day running of dept.
But most Important Customer service,staff trianing,deliveries,faultie returns,rotas,sale prep,stock loss.
I have a team of part timer who i manged to keep are tight ship in order.

I most injoy merchendising and – more... orgainisg events-Fashion shows,
as well as saff training. – less

built a strong positive relationship with both customers and staff members, acquiring key management, interpersonal and communication skills.
and Keeping up to date with paper work such as staff rota's etc.

Providing a VIP experience for each customer.
Adhering to ever changing sales targets and maintaining retail standards. Daily tasks include, providing seamless purchase transactions and ensuring each customer has an enjoyable visit to the store. Also behind the scenes to be aware of stock that need replenishing and any price changes.
Most enjoyable – more... and positive part of this job is dealing with the customers and knowing you have given your all to help them. – less

My main duties whilst working at House of Frazer were;
Dealing with customer queries
Keeping the shop floor clean and presentable
Following up sale leads
Providing excellent customer service
Serving customers on the tills and doing stock search
Co-ordinating with the sales team to meet targets sets and to also set targets.
Replenishing stock

I did not get paid as I was on work experience with House of Frazer

A typical day at work involved organising stock, bringing new stock out, meeting and greeting customers, promoting new products and making sure that the store displays were always tidy.