High Productivity expectations, and very much a sales driven environment
Senior Manager (Former Employee) – Glasgow – 8 March 2017
Worked a 40 hour per week, learned how demanding a sales driven organisation operates and what lengths senior management are prepared to go to achieve sales targets, very high expectations upon staff with limited rewards. Attrition was in excess of 24% during 2016 , this was probably due to the work environment and demands, although the contact centre industry is very competitive in Scotland salaries were not competitive enough to keep good staff. The most difficult part of the role was the people management aspect, it was a multi cultural centre with different nationalities. The most enjoyable part of the job was the initial set up phase building the centre from ground zero to what it is today. It's difficult to write about positives when there's been so many negatives in the past 24 months, motivation has been difficult when so many changes have impacted what was an attractive company to work for.
Too many instances of benefits being stripped out during 2016, job security no guarantee and attrition is high