The Shrewsbury store moved and was staffed with younger ignorant staff who were pushy and tried to upsell everything. Management don’t suit the natural and friendly ethos of the brand. Forced to be in customers face. Bad and inconsiderate management. Unprofessional distribution of hours. Will not be returning, even as a customer. Not the first time I have heard negatives about this store.
Forced to be in customer’s face. Incompetent staff
I have to admit it wasnt exactly what i expected but its a nice relaxed retail shop perfect for someone that just wants a bit of light work
Perhaps not the best fit for a young man or woman looking for a fun party sort of atmosphere where everyone goes out after work however for an older staff member who just wants to to do the job and get home it's great
SENIOR MANAGER (Former Employee) – Midland – 31 December 2017
Wages are poor Many unpaid hours Not paid for the work pressure Holiday still leftovers due to poor recruitment Staff drain a lot due to poor wages Advertising all staffs are qualified but not paid for the qualification
Sales Advisor (Current Employee) – Manchester – 15 December 2017
Horrible place to work , not allowed to talk , even if it involves work . Too much work required to do all at once , For the amount of work and learning you have to d o, the wages are diabolical ! Feel under appreciated , don't have to get a break up to 6 hrs, on the whole a very bad company to work for !!
Assistant manager (Current Employee) – Kent – 6 December 2017
Holland and Barrett is a great company to work for if you are interested in following and sharing knowledge on leading a healthy lifestyle, diet and natural beauty, super foods and so on! It is good fun you do learn a lot and gain qualifications, you have to put a lot of your own time and effort in however. You do have to commit a lot of of your own free time to the company for training, you do not get paid each time you open or close the store, uncertainty of secured hours, a lot of hours being cut but their profits only get higher! Health is a touchy subject so you need patience and expect rude demanding customers, despite your hard work and friendliness. But overall I love working there, I love being in a health shop, its just my patience for rude customers are wearing thin I am just seeing what else is out there and avoid customer facing unless its specific...
25% staff discount, Good training programs, promotions
Uncertainty of hours, losing contract hours, rude customers
Supplement adviser (Former Employee) – Llandudno – 5 December 2017
Lovely place to work. They are considerate of their staff, ensuring they're all trained and looked after. Training days are regular and you get to meet staff in the same shoes as you from all over. Managers support your training and help where they can. And you can practice while on the shop floor in remembering and learning what things are.
Supervisor (Current Employee) – South East – 30 November 2017
As with every other review I've seen - the pay is dreadful considering you are expected to help people with their health, you can make someone seriously ill if you make the wrong recommendation. Your commission only gets given to you if you achieve 75% satisfaction based on surveys that customers can fill out. This is a terribly flawed system as people will be more inclined to fill out a survey if you do something wrong rather than if they receive a positive experience in store. I have never received my commission but the managers use it as a threat, they tell you how much money you will be getting and say you won't receive it unless surveys improve. I'm a supervisor and lone trade multiple days a week, but inexplicably I'm on the same rate of pay as the store assistants! When questioned management say that's normal. What's the motivation to be a manager if there's no pay difference?!
25% discount. Overtime and training travel expenses paid
Poor management structure. Clueless area management, problems never resolved
Supervisor (Former Employee) – Birmingham, West Midlands – 16 November 2017
The whole company is a completely and utter nightmare, I handed my notice in after being here a year and the management reply with well we will replace you easy. Targets are far too high for the areas the stores are in. The pay isn’t anywhere near high enough for what you’re expected to do.
If you enjoy lone trading, being treated like a dirt bag and not getting paid anywhere near enough, you will love it. AVOID AT ALL COSTS.
Lone trailing, management attitude, training far too intense, lack of decent wage, the list could go on.
HEALTH SALES SUPERVISOR (Current Employee) – London – 14 November 2017
Typical day will be focused on sales and despite the company pushing customer service as the aim, staff have to acquire positive feedback just to get their commission and they have to do periodic tests to remain on the commission pay role. A low paid job with high expectations. Staff face customers who generally are unwell and seek knowledge about their health so training is intense but the pay does not recognize the dedication such industry trained staff have to face. Despite being a retail store, staff are dealing with health issues every moment.
Good staff discount.
Tests have to be passed to get your pay plus commission
Sales Advisor (Former Employee) – Yorkshire and Humberside – 9 November 2017
Friendly helpful team in our shop but as a company I would not recommend this company if you like spending time with your family as not flexible at all with weekend work, i think they expect to much of you for the wages you get and why are people expected to loan trade? Wrong and dangerous!! Loyalty cards are a pain and they won't make customers come back, great customer care will, which our shop went out of our way to do.
Loan trading, not flexible, greedy money makers, sundays should be on a rota
Sales Associate (Former Employee) – Morden, Greater London – 17 October 2017
Job involved loading deliveries weekly and generally keeping stock replenished on the shop floor. I learnt a lot from my manager about health food and supplements and was able to relay that to customer.