Sales (Current Employee) – Dartford, Kent – 1 June 2017
I learned about behavioural analysis and how to coach and develop an individuals skills. I have an excellent understanding of online media and marketing I have had to conduct disciplinary meetings Most enjoyable is seeing individuals become successful having put the time and effort in to helping them develop Unfortunately it is a frustrating place to work because the products that were once market leading are now also rans that don't deliver for our clients
Team leader (Former Employee) – Manchester, ENG – 19 June 2015
Cold calling Selling the benefits of Yellow Pages & Yell.com Management were always hands on and striving for you to succeed Always worked as a team, creating a great working environment. Hardest part of the job was educating the public's perception of their own advertising beliefs. Most enjoyable parts of the role definitely were the financial rewards.
Big earning opportunities, Exciting Role, Slightly Corrupt
Marketing Consultant (Former Employee) – Belfast – 6 March 2015
I absolutely loved Yell until Hibu took over. Now it is just another call centre. The bonus scheme was amazing, I earned thousands every month. The place was always buzzing. The achievements and recognition were great.
The sad thing about call centres is that all good things must come to an end. Incentives became rare, achievements and recognition were never consistent, and the bonus scheme has constantly decreased as Hibu took over.
I learned a lot in my time at Yell in terms of top quality sales skills, advertising and marketing knowledge. But because of the role itself, speaking to thousands of different types of businesses and their plans to grow or maintain I also gained knowledge on almost every business out there. For me that was exciting, gaining vast amount of knowledge and tailoring specific packages to that customers needs and knowing you were doing a good job.
Great earning potential, exciting role, good for development.
Telesales Manager (Current Employee) – Glasgow – 19 August 2014
Manage team up to 15 sales people Develop skill set through coaching. Motivate through understanding the person and setting stretching goals. Drive performance and drive the team to be successful. Provide forecasts to senior management. Create and deploy training events for site and national roll out. Be commercially aware through foreseeing issues and lulls in performance. Manager development program to help sales consultants move from telesales to premise/management. Deputy while in new business attending conference calls, Managing managers, Managing departments and national communication. Conducting investigations, disciplinary and managing through redundancies.
great for my first 5 years , not so much the last year
Digital Sales Executive (Current Employee) – Glasgow – 15 August 2014
I have had a very successful and enjoyable 6 years at Yell / Hibu and will be forever grateful for the experience and expertise I have accrued. I have always had a wonderful relationship with my managers , met some great friends and it has given me a good level of financial comfort. Unfortunately , the company has decided to close the Glasgow office which has resulted in redundancies for everyone due to financial difficulties. I have been proud to work for the company and will be sad to move on , but at the same time due to the financial difficulties , the bonus structure has been changed many times making earning opportunities gradually less appealing and I was already actively looking at other vacancies
great company for first 5 years in every respect
financial problems affected bonus and ultimately closure
Customer Services Executive (Former Employee) – Broad Street Birmingham – 23 June 2014
Taking inbound calls from both customer and sales consultants. These calls will be about billing, amendments, complaints amendments to yell.com adverts, yellow pages adverts, transferring calls to other departments, as some customers would need to make amendments to a hibu website, a free line entry and a search marketing advert. We had 6 team managers and a department manager, I got a long very well with all the manager in the department, Co workers are very important, all of my co-workers at hibu/yell were all very friendly and I got along with everyone. We would have a laugh, when the time was right to. The hardest part of the job was not always being able to deal with the query at first point of contact. I enjoyed my job, I had a good feeling when a customer or as sales consultant called in and they had a query and I was able to resolve first time.
Video Support Associate (Current Employee) – Scarborough, ENG – 27 May 2014
I do enjoy my work and these are the tasks we current perform:
* Sourcing correct e-mail address for delivery failure proof e-mails, this may involve contacting the customer for a correct e-mail address * Liaising with the voiceover artists for corrections to be made * Adding photo videos to customers yell.com adverts and making sure they are working correctly, if they are not then raise the issue with our Service Desk * Answering the telephone and taking amends from the customers or our yell representatives * I use SAP as this is the database which holds hibu/ yell customers info in conjunction with a dedicated database developed by hibu/yell specifically for the production of the Photo Videos which is also used by our off shore studio, Lotus Notes to dispatch the proofs and I use Excel & Word to support my roles.
The hardest part of the job is probably dealing with unhappy customers but with my knowledge most times I am able to help them out and rectify any problems or explain the reasons why something wasn't possible.
I think one of the best feelings is having a happy outlook especially when answering the phone as you don't know who may be on the other end and I enjoy solving queries for people, be it colleagues in other departments, customers or our sales agents.
Good Company To Work For/Flexible Working Hours for Working Mums
Executive PA (Director Level) (Current Employee) – Reading, ENG – 21 May 2014
I arrive in the office at 9:45am, I would then go through the two Director's diaries that I work for to check that there have been no overnight changes to meetings/cancelled meetings/new meetings going into diaries/meeting clashes. Meet with the Directors should they so wish to see if they have any particular tasks for the day. Then I would check my emails, pick up any actions that need to be carried out and then get on with them. If I am in the process of arranging overseas travel, I would check the status and arrange for tickets to be issued, print off itineries, hotel confirmations and add all of the information to the person that is travelling's diary. Throughout the day diaries are continually changing so I spend the majority of my day making sure that they are all flowing smoothly. Around 14:00 when Amercia starts their working day I then make contact with the CMO's PA to see if there is anything we need to work on together. I leave the office at 16:00 and then log back onto the system remotely in the evening to enable me to maintain contact with America and the other LATAM Countries that we work with and action any emails/meeting requests that are coming in from these countries.
I have learned to adapt from working for local GEO's to managing six times zones efficiently when the Company went Global.
My direct Management have an easy going approach and are happy to leave me to my own devices.
My Co-Workers are a fantastic bunch and are a pleasure to work with.
Hardest part of my job is also the most enjoyable part of my job which is ensuring that themore... ever changing diaries are working for my Directors.and making sure their day and mine runs efficiently, calmly and smoothly.less
Investigations and Resolutions Executive (Current Employee) – Reading, ENG – 22 April 2014
I entered this role with great expectations following my interview however, I was promised much more than I received.
I received no support from management and no opportunity to move on in the business. I have subsequently been advised my role is at risk of redundancy.
I was advised that skills were recognised and that I would have plenty of opportunity to move within the business. One month into my employment a freeze was placed on recruitment and we were unable to apply for any positions unless we were willing to move to sales.
Great and supportive colleagues and new comfortable offices in the heart of Reading town.
Business to business Senior Field Sales Consultant (Current Employee) – east anglia – 31 October 2013
visit new and existing accounts doing a full business review to align their advertising program to suit the current market place. i learnt a lot about about digital market place and the sale procedure. The structure of management is to a 3 tear system consisting team manager, regional manager & head of Field sales. i get on very well with my fellow workers and we have nights out We are always open and willing to share best practice. The challenges are the current financial climate and the affect its having on SM|E's Seeing customers getting a good return on my program recommendations.
Technology Service Desk Analyst (Current Employee) – Reading – 6 September 2013
Provided technical support for all manner of technical faults ranging from application errors and access issues to general windows and pc hardware support to company employees mainly in UK as part of a 15 man team. Used Remedy ticket logging system to document all record all activity and communication with employees over telephone and email in accordance with agreed processes. Used analytical and troubleshooting skills to diagnose and detect faults. If human error and solution already known, advise of solution/resolution. If solution not immediately known, then research knowledge base, query with peers/ 2nd line support, before deciding whether to escalate. Gained extensive knowledge of where to escalate to the correct areas of the technology department. The hardest part of the job is handling the large call volumes when a major incident occurs, and dealing with the occasional irate and frustrated user. Analysing, understanding and working out a resolution to complicated issues is the most rewarding part of the role.