Halifax Employer Reviews

my typical day at work would have been switching customers current accounts. within the space of a year we had 3 new systems and each time needing to be trained on them for the last system introduced did not work resulting in hundreds if not thousands of complaint calls. in this time it meant we could have no holidays of work! then for us finally to – more... train other people on the systems so they could then take our jobs and had to opt for redundancy as no other positions were available for 120 staff. job security is a major factor in this company i would not recommend it for a long term job prospects. other staff members are great to work with although management are under a lot of pressure and do whatever they can to make sure the job is done although not taking any responsibility on themselves. – less

While Halifax puts on a great public face, they don't treat their employees very well. The people on the bottom, the customer advisers, get all the flack, but none of the benefits. Not recommended.

Through out the day I would take numerous calls regarding mortgage payments, set up arrangements and help people with payments. I have learnt how to deal with sensitive issues in a calm and affective mannor. The management within the company were fantastic as well as my co-workers, together we all helped each other to reach our personal goals and the – more... company targets. The hardest part of the job was the feeling of helplessness when nothing could be offered to the customer. However the absolute best part was being able to make a difference to someone with regards to their finances and keep their mind at ease knowing the mortgage payments are under control. – less

Start the day with a target to achieve,updates as to where you are to your target.Talk to customers to get them over to a seller to sell as much as you can.
Learned how to talk to get the best out of people for your own reward.
Management are friendly but under pressure to hit sales target set.
Co workers all on own agender to pressure.
Hitting targets – more... every day even when you were told the targets had been removed they were just called by another name.
The salary was the best part but you worked hard for it with lots of unpaid overtime. – less

As a Banking Adviser my primary role was looking to make customers financialy better off, also making sure I gave them the best service and explaining in laymans terms features and benefits of there accounts. I really enjoy dealing with the public and never tired of helping whenever needed.The most enjoyable part of my role was the sattisfaction from – more... my customers having taken the time to explain everything to them. – less

very friendly staff working 8-5 i learned a lot about customer service

Dealing with a large selection of the general public. Servicing a wide number of enquiries and looking for sales opportunities.

From working with a selection managers I learnt what traits effective management possessed and what areas weren't so successful.

Complaint handling wasn't probably the easiest part of the job as some issues which arose were – more... head office's errors.

Being recognised by customers for doing a great job and resolving their issues was satisfying. – less

Low wages Low job satisfaction, i would not reccomend this company to anyone

driving a school bus everyday learning how to keep a group of childs incontrol at all time. managment is always fair in doing right,co-worker friendly and also happy giving hand when need, hardestpartof the job is maintaining good safe for the kids on the bus. Helping other people.

I learned a lot in Guyana, worked with many goverment officials , had many sucesses, with gold, catlle and shipping. nice place to see , nicer to leave. 3rd world area

This position was good for experience but not as a career. No room for advancement