HSBC Employee Reviews

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Challenging and good work life balance
Lead Business Analyst (Former Employee) –  London21 November 2017
HSBC is a fun place to work with good work life balance. However sometime the organisation can be bureauucratic which can affect progress and decision making
Pros
Work life balance
Cons
Bureaucracy
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Time for a change
Customer Service (Current Employee) –  Coventry18 November 2017
HSBC is able to provide a balanced working day in a friendly office environment.

I have worked on various departments and learn something new nearly every day in my current role.

The hardest part of my job is battling with the computer provided and the company policy to get fixes when things go wrong.

The most enjoyable part of my job is the quality of the other staff I work with who are always helpful and pleasant.
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Lively business enviroment
Programme Manager (Former Employee) –  London, Greater London17 November 2017
Very busy environment, good people to work with great facilities within the 8CS Head Office location. Friendly atmosphere, global organisation with good culture.
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Good people with excellent knowledge.
Director (Former Employee) –  London16 November 2017
Unparalleled product coverage in the Investment Bank.

Politically motivated management driven by personal gain. Unnecessary micro management culture.

Poor treatment of staff across the organisation related to benefits and pension.
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Sales driven - targets
Customer Service Officer and cashier (Former Employee) –  Doncaster13 November 2017
Wouldn't reccommend unless you wish to be in a sales focused role

typical duties:
CSO Duties/ Cashier Duties:
Delivering Excellent Customer Service First point of contact for customers
Perform financial reviews Day to day financial transactions
Establishing customer needs Quick Enquiries
Fact finding Efficiency, accuracy and timeliness
Promoting Products & Services Creating and building trust
Objection Handling Stock replenishment
Processing applications Manage and Control ATM
Audit paper-work Dairy management
Adhere to Laws and Legislations Pre-qualifying appointments
Time Management Voucher processing
Taking ownership of own diary Precise Filing and Auditing
Pros
great wages, discounts on products
Cons
Sales driven, every man/woman for themselves
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KYC Officer Role - Not Recommend
KYC Remediation Officer (Former Employee) –  Nottingham10 November 2017
Conducted basic business reviews in a frustratingly ever changing environment. (Often not for the best).
It's basically talking to business and charity customers conducting reviews. The process takes a substantial amount of time for the customer, which ends up in you getting an ear full and feeling stressed out and fairly hopeless for the customer.
The Nottingham Office is good because it's 9-5 and everyone is sure to be gone at 5 (including the management).
The people I work with are great, everyone is typically friendly with everyone and the management are nice people. They do not do the job however, therefore their knowledge and ability to problem solve when questions are asked is limited so you end up either winging it or asking someone who has been there longer.
No feeling of security as temp worker.

You are encouraged by management to raise issues but when you do, this is shot down and you are disciplined and actively told to not tell too much of the truth about the process and to not 'bite the hand that feed you' by nice to your face but incompetent management. (who will talk behind your back)

Overall, stressful job, only made worse by management promising but not listening or raising issues, no care about the employees as most are temp and to get told it will not be hard to train new people so watch what you say.
No gumption management.
Little chance at offering good customer service as the processes are very much against you.
Little opportunity to problem solve with management because they do not know what you are doing (which works well for lazy people).
  more...
DO NOT recommend this office and job.
  less
Pros
9-5 / decent pay
Cons
Stress, No Ability to Succeed for yourself or customer. Do you job and be quiet
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Enjoyed job security
Clerical Officer (Former Employee) –  London Bridge Station, Greater London10 November 2017
Early start and late finish/Very busy day
During my 36 years of service worked in numerous departments and learnt new skills.
Managements were fair and workplace culture was very disciplined
Hardest part was long hours
The most enjoyable part of the job were the people around you.
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Terrible Workplace
Commercial Implementation Associate (Current Employee) –  Leicester, Leicestershire9 November 2017
Staff are treated unfairly and work performance is based on the amount of time you have worked there instead of the efforts and achievements of the individual. Every one needs to be adaptable to change but working here you need to expect a change within your job role at least 3-4 times a month
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nice place to work
PPI Case Handler (Former Employee) –  Southampton, Hampshire8 November 2017
once in the office you usually have your hot drink have a chat then sit on your desk and start working.

not too strict, friendly people to have conversation with, due to the nature of the work i would say the hardest part is to meet the deadline, but if you know how to manage your time this should not be a problem.

not typically stressful overall good. worked as a contractor
Pros
4 days a week (full time)
Cons
distance
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fun place to work
Customer Service Officer (Former Employee) –  London8 November 2017
Managers and colleagues are really nice and enjoyable to work with.
I enjoyed my time working there and would definitely recommend working there. Not as easy to get in but when your in its great
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HSBC Daily routine
Assistant Advisor (Former Employee) –  Sheffield, South Yorkshire6 November 2017
Working in the bereavement team at HSBC, allowed me to learn many different skills such as being sympathetic and understanding to customers whom have experienced a death in the family.
Pros
Banking Benefits
Cons
Hours and pressure
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Productive and fun workplace
Relationship Support Associate (Former Employee) –  London, Greater London6 November 2017
Productive and fun workplace. Good place to work with great opportunities to progress ones career. Company view on diversity is great and opportunity are there if one wishes to take it.
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Used to be very good before current strategy
Project Manager (Current Employee) –  Sheffield5 November 2017
Could be better in the IT sector, but the work appears to be going offshore mainly.

Though there are jobs in Scotland and Birmingham, so not all is looking bad.
Pros
Staff were fun before they were made redunant, so when there they are good fun.
Cons
Never sure if your job will go abroad.
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Running on skeleton staff everyday!
Universal Banker (Former Employee) –  Tyne and Wear5 November 2017
I have worked for HSBC for 14 years and hand on heart say the last year has been the WORST year of my career. We literally run the branch on 50% less staff than last year. We barely get breaks. Everyone is stressed, staff are going on the sick left right and centre. Just a rubbish place to work in the branches. People who are giving it more than 2 stars obviously work in an office, on mega bucks and have never worked face to face worn irate customers and stressed staff.
Pros
Good pension
Cons
Wages, no staff, constant stress
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An Experience
customer service (Former Employee) –  Baker Street5 November 2017
I was there as part of a get into work with HSBC whilst I was there I gained a better understanding day to day life at a branch, this included language use, security protocols in branch regarding fraud and theft and engaging with customers.
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Good days/Bad days
Customer Service Officer (Current Employee) –  Bridgend, Bridgend5 November 2017
An appointment based role in accordance with providing customer led solutions to financial requirements. Needs better organisations as can feel frantic and somewhat unorganised.
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Hard work but excellent benefits
Resource Manager (Former Employee) –  Canary Wharf, Greater London4 November 2017
HSBC is a huge organisation employing a mixture of perm, temp and third party staff. The work and politics can be hard but the company offers great pay packages.
Pros
Salary
Cons
Large, tough enviroment
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productive and competitive place
Junior Banker Training (Former Employee) –  杭州市3 November 2017
HSBC is super famous internationally both in UK and China. I was fortunately invited to attend 'Junior Banker Competition' which was held in Hangzhou. It lasts a very short period and has only three days which are intensive. I did enjoy a lot and gained basic fund portfolio knowledge from this activity.
Pros
free certification
Cons
short duration
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Hsbc
Senior Customer Service Advisor (Current Employee) –  Witney, Oxfordshire3 November 2017
Great company to work for competitive salary great work life.
Can be very stressful.at times and need lots of dedication but rewarding great enviroment
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Good &Bad!
Customeer Service Assistant (Former Employee) –  Coventry, West Midlands1 November 2017
HSBC are not the best payers.
Management on the office floor was poor
Training very poor.
They do however, encourage input of new ideas, and encourage you to take courses to advance if you are that way inclined.
Pros
Plenty free food!
Cons
Not great pay and have to book holidays more than a year in advance
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