HSBC Employer Reviews

Work load dependent on how busy the day is- servicing clients was a priority to increase market share.

I gained my knowledge of global markets here. Management is supportive and co-workers are mostly easy to get along with.
More support and encouragement could be given to individuals seeking to develop their career through training/ courses etc.

Work/ – more... life balance is good- team usually cooperative with respect to taking time off etc. – less

I would start upstairs emptying bins cleaning the kitchen and toilets then work down the stairs through the main area,
I would the go back up polish furniture and mop the floors.
I was also responsible for locking up before i went home.

A typical day of work would be to take calls and help business with their finical needs. While working at HSBC I have learnt new skills including how to help a business thrive, skills on the computer and much more.
The hardest part of the job is when I am unable to help a customer due to the restrictions in place. The most enjoyable is when I am able – more... to help a customer out of a difficult situation and hear the appreciation in their voice. – less

At Hsbc I am currently working 3 Nights a week, which are : Friday, Saturday and Sunday. This is a very challenging role having to work throughout the whole night. As part of the night team, not only do i answer calls. But also help other departments with their work. for example:
I would complete PPI claims that have been put through,

I would Complete – more... any requests that have been put through in the customer support email queue to action.

I complete all the faxes that are sent through to action

also help the managers by monitoring adviser calls

send out adviser statistics on a weekly basis. – less

Providing relationship managed service to customers to expand and develop business .

A Professional, Versatile, Supportiver and hard working Team lead by an excellent Area Director

- A typical day at work would usually be quite hectic seeing a high volume of customers. Assisting customers with queries, to opening accounts, dealing with complaints and a lot of paperwork. As I was based in a small branch it was more necessary for each member of staff to be multi-skilled to deal with the range of tasks each day.
- I learned a lot – more... working at HSBC as the banking industry is so vast it was quite important to pick up information quickly. Depending on the experience of the team more staffed were trained up in more specialised areas over time i.e. mortgages, Premier banking, Insurance etc.
- The branch I worked in was widely known for being hard to manage as the office is based on opposite sides of a mall making it less accessible for staff and confusing for customers. The counter service was also greatly reduced and moved to our branch where majority of the time this did not meet the demands of the customers causing more stress on staff. Due to the sheer volume of work I found management to be quite poor.
- I greatly enjoyed working with my co-workers at HSBC. Possibly due to the difficulties we faced as a branch it made us work better as a team which you wouldn't find in larger branches. There were no management barriers and you would get to know everyone quite well. However, as time went by and staff felt less valued relationships deteriorated due to poor morale and reduced job satisfaction.
- The hardest part of the job was the levels of stress you could be faced with. Sometimes you would have to deal with extremely aggressive and difficult customers. Working under high pressure and the having the ability to multi-task was key. Being understaffed a lot of the time did not help.
- The most enjoyable part of the job was when you came across people, customers or staff, that appreciated your help and recognised the work you put in for them. – less

Working at HSBC for however short a while was essentially what I feel I would be doing in a few years time. Banking seems like a fulfilling job where day in day out I would help many customers with their cash, cheque and other financial transactions while working effectively in a role. I learned many things such as proper communication skills and the – more... importance of privacy of information of the customers. Treating them with confidentiality was important as well as necessary to achieve the goal while handling personal information. Management was strict but fair and following through ensured good service throughout. Co-Workers were at the height of friendliness and courtesy where I gained many friends as a result. The hardest part of the job was simply travel which took near an hour but I was getting used to it so it wasn't too bad. The most enjoyable part was working with my colleagues who were also my friends and every task was a great experience because of it. – less

I would describe a typical day at work as multitasking. I have learnt to work quickly, efficiently, accurately and professional at all times. I work well within a team and I enjoy doing team building exercises with the team and motivating team members to achieve daily results. I have learnt to be a role model and to display role model behaviours everyday. – more... Best part of my job is doing what is right for my customers and achieving great customer satisfaction results. The hardest part of my job is seeing how the financial situation of the economy has effected so many people within our community. – less

I was an experienced foreign exchange/wholesale and retail cashier having worked for HSBC USA plc. for over five years. I first started to work for HSBC as a cashier/cash processor combining optimum customer service skills with specialist foreign currency knowledge. I proved myself to be very successful in this job and was soon requested to start working – more... as a part of the sales team where I stayed until being made redundant in October 2010. – less

Though hectic work, still enjoy doing it because feel proud that i do a responsible job under AML compliance
Learned many things regarding sanctions, online payments, etc
Co-workers are very supportive and helpful.
Long hours of work (sometimes have to sacrifice breaks. sometimes have to work even for 8 hours continuously)
Appreciation given spontaneously – more... by the higher management for the work. words such as "good job keep it up, thank u for supporting us, etc." – less

Typical day at work: Would start by signing in to team email account working though each email which would be requests for removing or giving access or repairs needed on the floor, also I would arrange any meeting rooms that would be needed for the following day, I would greet and direct visitors to where they needed to go, answering calls and diverting – more... or dealing with the query.

What I have learned: I have learned how to approachable and talk professionally to other individuals, I have gained an excellent telephone manor, how to work under pressure, how to become a valid member of a team, to be organised.

Hardest Part of my Job: Working along side my cousin I feel there was always competition between us which caused conflicted in the work place which I didn't think was professional.

Most enjoyable: Having the opportunity to progress and learn new things. – less

appropriate training was given to ensure we knew what we where doing. I felt as if there was something new everyday, it was a fun job and kept me on my toes. It made me more of a confident person as my hard work was appreciated. the people i worked with were very friendly, i learnt to train new staff and leaned the roles of what each department was – more... responsible for. the most enjoyable part of my job was hitting the dead line and getting work done on time. – less

A typical day at work involved completing financial reviews with customers over the telephone. I would also need to ensure my diary was full for the week ahead by making outbound calls.

I learned how to manage my time effectively and strengthened my relationship management skills.

The hardest part of the job was the challenging targets, particularly – more... in the current economic climate.

The most enjoyable part of the job was speaking to customers. – less

HSBC is a fun,dynamic place to work. Typical day would consist of doing operational work in the morning with a strong focus on products in the afternoon

My typical day at work was satisfied all my customer's needs and fidelity them.
I used to give the best quality services to everyone. I'm polite and always reply any question or email before finish my workday
I'm a very sociable person, positive and loyal
I love to work with people also in a team

I loved the finance word, but I think here is quiet – more... different in compare to my country, that why I'm open to start working in different areas

I loved to feel I'm part of the company, because I'm her face in front of any client. I need to love the company where I work

I learned the most important in any work is been professional, responsible and competitive with the market, you have to answer soon, give solutions and make feel to every customer as the most important customer from the company

When you work with co-workers is really important have a good relationship to everyone, good work climate, been a team, give and accept help

The hardest part of the job is when the competition give more good condition than your company and you lost the business

At the same time is really gratifying when you worked hard satisfying your client and then he have had what he wanted, And the office's challenges and your challenges are done

Also is very nice the life inside the office, with all your co-workers because is like your second house – less

Non stop activity from the moment you enter the building,
I've learned how to deal with all sorts of customers both sides o the counter,
Management can be negative because of pressure from above, or helpful in times of exceptional trials in life,
Co-workers co-operate together especially when short staffed,
Getting up at 6 am to leave home at 7 am to – more... travel to work and not getting back till 6.30 pm,
Helping someone find their way through the maze of accounts and services on offer, helping them be confident using the facilities they are expected to understand in this age of technology. – less

A typical day would start with morning news and then we woudl look to reply to the most urgent client requests. The hardest days are the ones with back to back data realeases.

I learned alot of things such as dealing with daily posts and daily work and targets you have to reach daily aswell. I enjoyed it and learned alot from this job role.

A typical day would be to go in and have a productive day dealing with customers enquiries, treating all my colleagues and customers with the respect they deserve, Ive learnt alot in my role around people management and dealing with complex issues which needed to be referred for further guidance. The most enjoyable part of the job is job satisfactin – more... knowing that i have achieved all KPI targets and adhered to all service levels making sure the people are in the right place at the right time. – less