Delivery Lead (Current Employee) – London Bridge Station, Greater London – 22 November 2017
As a contract digital programme manager at HSBC I've found the work environment to be challenging but rewarding. There is a lot of space for improvement within the digital sector at HSBC, but both the culture and the technology are improving.
Customer Service Officer and cashier (Former Employee) – Doncaster – 13 November 2017
Wouldn't reccommend unless you wish to be in a sales focused role
typical duties: CSO Duties/ Cashier Duties: Delivering Excellent Customer Service First point of contact for customers Perform financial reviews Day to day financial transactions Establishing customer needs Quick Enquiries Fact finding Efficiency, accuracy and timeliness Promoting Products & Services Creating and building trust Objection Handling Stock replenishment Processing applications Manage and Control ATM Audit paper-work Dairy management Adhere to Laws and Legislations Pre-qualifying appointments Time Management Voucher processing Taking ownership of own diary Precise Filing and Auditing
Conducted basic business reviews in a frustratingly ever changing environment. (Often not for the best). It's basically talking to business and charity customers conducting reviews. The process takes a substantial amount of time for the customer, which ends up in you getting an ear full and feeling stressed out and fairly hopeless for the customer. The Nottingham Office is good because it's 9-5 and everyone is sure to be gone at 5 (including the management). The people I work with are great, everyone is typically friendly with everyone and the management are nice people. They do not do the job however, therefore their knowledge and ability to problem solve when questions are asked is limited so you end up either winging it or asking someone who has been there longer. No feeling of security as temp worker.
You are encouraged by management to raise issues but when you do, this is shot down and you are disciplined and actively told to not tell too much of the truth about the process and to not 'bite the hand that feed you' by nice to your face but incompetent management. (who will talk behind your back)
Overall, stressful job, only made worse by management promising but not listening or raising issues, no care about the employees as most are temp and to get told it will not be hard to train new people so watch what you say. No gumption management. Little chance at offering good customer service as the processes are very much against you. Little opportunity to problem solve with management because they do not know what you are doing (which works well for lazy people).more... DO NOT recommend this office and job.less
9-5 / decent pay
Stress, No Ability to Succeed for yourself or customer. Do you job and be quiet
Clerical Officer (Former Employee) – London Bridge Station, Greater London – 10 November 2017
Early start and late finish/Very busy day During my 36 years of service worked in numerous departments and learnt new skills. Managements were fair and workplace culture was very disciplined Hardest part was long hours The most enjoyable part of the job were the people around you.
Staff are treated unfairly and work performance is based on the amount of time you have worked there instead of the efforts and achievements of the individual. Every one needs to be adaptable to change but working here you need to expect a change within your job role at least 3-4 times a month
PPI Case Handler (Former Employee) – Southampton, Hampshire – 8 November 2017
once in the office you usually have your hot drink have a chat then sit on your desk and start working.
not too strict, friendly people to have conversation with, due to the nature of the work i would say the hardest part is to meet the deadline, but if you know how to manage your time this should not be a problem.
not typically stressful overall good. worked as a contractor
Universal Banker (Former Employee) – Tyne and Wear – 5 November 2017
I have worked for HSBC for 14 years and hand on heart say the last year has been the WORST year of my career. We literally run the branch on 50% less staff than last year. We barely get breaks. Everyone is stressed, staff are going on the sick left right and centre. Just a rubbish place to work in the branches. People who are giving it more than 2 stars obviously work in an office, on mega bucks and have never worked face to face worn irate customers and stressed staff.
customer service (Former Employee) – Baker Street – 5 November 2017
I was there as part of a get into work with HSBC whilst I was there I gained a better understanding day to day life at a branch, this included language use, security protocols in branch regarding fraud and theft and engaging with customers.
Junior Banker Training (Former Employee) – 杭州市 – 3 November 2017
HSBC is super famous internationally both in UK and China. I was fortunately invited to attend 'Junior Banker Competition' which was held in Hangzhou. It lasts a very short period and has only three days which are intensive. I did enjoy a lot and gained basic fund portfolio knowledge from this activity.
Customeer Service Assistant (Former Employee) – Coventry, West Midlands – 1 November 2017
HSBC are not the best payers. Management on the office floor was poor Training very poor. They do however, encourage input of new ideas, and encourage you to take courses to advance if you are that way inclined.
Plenty free food!
Not great pay and have to book holidays more than a year in advance