Grupo Santander Employer Reviews

• Serving Customers on a day to day basis.
• Building a rapour with customers.
• Working within a team
• Meeting targets and deadlines
• Meeting customer’s needs and requirements to make their banking easier.
• Cash transfers, balance transfers, as well as cheque administration.
• Dealing in transactions such as Bacs payment, international payments, – more... swift payment.
• Credit card transactions, day to day queries
• Opening and Closing the branch.
• Opening accounts for customers such as: Saving Accounts, Everyday current Account, also credit cards.
• Setting up Standing orders, direct debit. Ordering cheque books on request for customers.
• Dealing with customer complaints, quires.
• Dealing with any account issues such as Blocks, Card problems etc.
• Carrying out the internal and external postage for the branch. – less

An ambitious individual looking forward to playing a key role in an environment which deals with IT and business enhancement or IT and business orientated. Organised and professional with tremendous project management skills, confident and capable to work team member as demonstrated by several successful group projects at university.

DEALING WITH QUERIES AND GENERAL COMPLAINTS. MOST DAYS I AM DISCUSSING NEW PRODUCTS AND SERVICES WITH CUSTOMER AND SHOWING THEM HOW THEY COULD BENEFIT THEIR NEEDS. I HAVE LEARNED A LOT IN MY SIX YEARS AT SANTANDER. WORKING FOR THIS DYNAMIC ENVIRONMENT HAS TAUGHT ME TO BE QUICK AND EFFICIENT AT ALL TIMES AND PAY ATTENTION TO DEATIL.IT HAS ALSO HELPED – more... ME DEVELOP MY PEOPLE SKILLS AND COMMUNICATIONS SKILLS. MY CO-WORKERS ARE LOVELY TO WORK WITH. MOREOVER, THE BEST PART OF MY JOB IS BEING ABLE TO BUILD NEW RELATIONSHIPS WITH NEW CUSTOMER AND FORM LASTING ONES WITH MY CURRENT CUSTOMERS. – less

A typical day with Santander was very busy, our aim being to clear the queue as soon as possible whilst still delivering excellent customer service. I learned to interact well with the public, and enjoyed working as a team with my co-workers and management. The hardest part of the job was the sales we were expected to secure, the most enjoyable part – more... of the job was meeting and dealing with new people on a daily basis, and working with my colleagues with whom I had an excellent relationship. – less

Resolving customer issues and fixing them in the first instance.
Meeting client requirements.
IT Skills
Microsoft Office skills

This company allowed me to build upon existing skills and develop new organisational skills.

Applied for a job with this firm. Passed telephone banking interview.
Attended full interview and was told unofficially I had got the job.

Pay was minimum wage and hours unsocial. Advised in job interview that the bank get a lot of complaints and this was obvious whilst waiting to be seen for the interview. Despite the fact I had good customer service – more... experience and banking experience, I was turned down despite being told I had got the job.

Later invited to an interview in the same town for Santander but different branch and was messed about. Told I was just what was needed yet was not given the job.

Since this time the branch has had a high turnover of young members of staff.

Total waste of time, customers messed about, always really long queues and management do not know what they are doing. – less

meeting with banking advisers and branch managers on a daily basis to touch base on referrals and diary
Learnt to manage a group of banking advisers and cashiers to increase level of referrals
Hardest part of the job is working together with different deaprtments ie underwriting
the most enjoyable part of the job is seeing a mortgage application through – more... from application to completion – less

The job was good overall but it was only work experience. I learned a lot working along side the employees. I learnt about mortgages, loans intereset and a lot about money and the economy. My co-workers were very positive and enjoyable to be around.

A great place to work for students who require flexible schedules, balancing studies and work in order to support themselves financially.

Whilst working for Santander, I learned and honed many skills there, including Customer Service, Customer Perception, Problem Solving and many more.

Management were always enthusiastic regarding motivating the team week on week to perform at their best for the best results.

Staff were very friendly and social, yet target focused.
The hardest part – more... of the roles were managing your own time, which included monitoring your own referrals, serving customers, Up-selling, conveying (often updated) product knowledge and special offers. – less

I enjoy cleaning at Santander and Nationwide but the hours im working are too short I am on 12 hours a week but really need 2 round it 2 30 hours a week mabey more

Call handling - complaints, banking queries and applications for bank accounts, account upgrades, credit cards, loans etc.

Very target driven.

Advice and guidence given from fellow employees, team leaders and managers.

The office I worked in had daily deadlines, it was a busy 'factory' type environment work and finish policy.
I worked with people of all ages and I have learnt that not all people can work to the same standard but every individual have their purpose in the team.
My direct management was very communitive and allowed me to run my team with good back up. – more... Higher management were not thought so well of as they rarely walked the floors and some staff did not know who they were.
Meeting all the deadlines and managing the different ages and skill levels of the staff was hard especially at peak times ie July and January.
The best part of the job was the team work and loyalty among the staff. – less

relaibable friendly and outgoging, like to work as part of a team and my own. i have excellent organisation skills and can cope under pressure

I have learnt a lot about frauds which occur in the internet and on the phone, how to talk to frustrated customers...I enjoyed working in the team, nice and helpful collegues..

Having worked for Santander for 23 years I experienced alot of change. When I joined the company my main job was making a decision as to whether of not to pay a cheque or return it which involved data entry. Over time I progressed and was responsible for the organisation of the work to enusre that all the work was completed accurately and within stricttimescales. – more... I had a very good working relationship with my colleagues and with management and I was well thought of. The hardest but most enjoyable part of my job was the overseeing and training of the departments work being transferred to Liverpool. This was at times stressfull but very rewarding when it was a success. – less

I learnt how to achieve not only my own targets but help increase team targets. I learnt how to work on my own and as part of a team. Calling customers and aiming to retain the customers was the challenging part of the job, as customers sometimes had other insurance quotes which were cheaper, therefore using persuasive yet not over powering the customer – more... sold the features and benifits of the Santander home insurance policy. – less

Santander is a good place to work for but can take a while for you to be offered a permanent job even when you have been there for a while.

a typical day at work involves achieving the same day to day targets. I enjoy doing this although it can seem repetetive. we have a large team but we all get on well and the managers are always present, visible and helpful. I am competetive with my work colleagues but its all for the good of performing well at work. the most enjoyable part of my job – more... is interacting with the public. it can be challenging but mostly its just really enjoyable – less