First Data Employer Reviews

Friendly and helpful staff.
Hardest part of the job was the processes involved in getting program fixed tested and implemented - long winded.
I enjoyed doing the work involved in the recovery of unprocessed monetary transaction for several clients

To meet the daily target whilst maintaining 100% quality.
co-workers are great they make the day go faster.
There is always pressure from senior management to drive the importance of quality and meeting targets.

My main duties in this role included processing customer claims in an office environment using multiple computer systems to process claims. Quality checking work produced by colleagues. Making decisions based on financial information provided. Updating internal systems and databases. Managing all paperwork ensuring Date Protection is adhered to following – more... all FSA guidelines and procedures. Good management. Nice co-workers, made a lot of friends. Manual calculators have to be the hardest part of the job. The most enjoyable part of the job is rewarding mis-sold customers. – less

Only if you like reptitive task sday in and day out,

too hard as company systems are to hard to get around

too ealry to start at 8am
people telling u what to do
like school but worse
boring

A typical day is taking inbound and making outbound calls to reprogram small businesses credit card machines. I have learned alot about the different types of credit card machines, and to have good customer service which comes along with patiences. Management is great open door policy able to communicate well with management. Hardest part of my job – more... is knowing by the end of the year I will have to look for another job since they are laying off just about everyone. Most enjoyable part of my job is enjoying the days I have left since I have been in this building since 2006. Talking to different people everyday all across the United States. – less

All smiles as you walk in.. a quick update from your co-works on flow of work. I learned how to become efficient and productive when talking calls . I learned the skill of troubleshooting and I found my passion for IT. Management - I don't think I will every run across the type of management style again.. this is the reason I'm trying to get back - – more... now that they are hiring again.. love them!
they made learning easy. The hardest part about First Data were the learning curves - but they had great teachers. – less

Assisting clients with batching out their credit card terminals, very intersting learning how these machines work. I like working with my coworkers very pleasant place to work.
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Very Professional environment with a wide range on advancement

-Support banking business partners.
-Initiating broad based business opportunities.
-Developing new business, by cold calling or networking with business partners.
-Maintaining relationships with existing clients.
-Preparing Proposals.
-Updating Salesforce or CRM.
-Weekly sales calls with management and sales team.
-Managing expenses.

Co workers are great. Ability to work flex hours, and occasional tele commuting. Good pay and benefits. Ping pong and gaming area.
Not so great, possibility of layoffs every year.

First Data is a wonderful company that gives employees many exciting benefits. This company is a great place to work and offers a lot of bonuses for employees including BRAVO! points, vacation, sick, and personal time, education assistance, 401k and pension, etc.

 Investigate 60-100 Money Order, Money Transfer and Collection Accounts on a daily basis to insure that the agents are not in violation of the Western Union Contract, also to prevent Western Union taking any Financial Loss.

 Work with AE’s (Account Executives) in the field to insure agents are following the contract. Work with the AE’s insuring that – more... the business is legit and doing legit customer sales. – less

Duties: Answering the phone taking inbound calls.
• Follow written and oral instructions.
• Resolve customer’s issues relating to American Express credit cards.

First Data was a good place to work, just wish I had more time to grow within the company. Close site location

Provide technical support,verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers – more... to provide and process information in response to inquiries, concerns, and requests about products and services. – less

You'll be blindsided when your laid off. Your treated like dirt and if you don't fit the mold, your out the door. Politics are bad. I absolutely hate this company.

answered phones to assist customers with troubleshooting credit card terminals. people were friendly, hardest part of the job was not having enough work through out the day. the most enjoyable was helping people

A typical day at work is loud, fast paced and very busy. I've learned how to do my job as well as assist other co workers. I've learned how to make sure my merchants are assisted in an profficient manner. I have a wonderful relationship with my Manager and can talk to him about anything. The hardest part of the job is ot being able to give the merchant – more... what they want every time, based on the situation. The most enjoyable part of the job is being able to help others around me and being praised for doing such an outstanding job. – less

A great company for right out of college. Great stepping stone and learning tool

I rate this company as poor. The politics are bad, they do not care about you as a person who how good of a job you do. They have huge layoffs and treat people poorly. On a technical scale, they are far behind and very unorganized. Stressful environment and horrible just horrible morale.