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EDF Energy
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21 reviews

EDF Energy Employer Reviews

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A great place overall
homemoves advisor (Former Employee), brighton – April 18, 2013
Pros: subsided gym and canteen
Cons: can sometimes be required to take part in lengthy data input days
A great place to work. A typical day would involve laughs and hard work. A lot of data input and telephone talking. You get very close to your teams and are encouraged to socialize. Management provide some great training opportunities and ongoing support is provided.

One of the hardest parts of the job is selling products to customers who have only – more... called in to make account inquires. Targets are placed on many things in the job.

The most enjoyable part of the job is working in your team, and helping out customers. – less
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surprising
customer service advisor (Former Employee), Hove – March 27, 2013
Cons: being on a phone 8 hours a day.
i found working here below my expectations of what i expected from a company, no body seemed bothered about things that were bothering me or other colleagues. we were given 7 weeks training at the start of the job and then put straight into the call center straight after the training, 7 weeks training may seem a lot but considering the nature of the – more... job and the clients, 7 weeks still does not prepare you enough for the amount of problems you face.

the hardest part of the job was dealing with the amount of problems the customers had, mostly through no fault of their own but the company's fault and we as the advisors had to deal with this day in, day out. you have to be very thick skinned to deal with a job like this and the strain of being verbally abused constantly.

the most enjoyable part of the day i would say was the half hour you got for lunch and the end of the day when you pack up to go home.

colleagues on my team were great and very helpful no matter how big the problem may be, colleagues from my team and other teams were always there to help out.

my manager was new to the job of manager and it showed, although she seemed to be there when you needed help etc, most of the time she was always to busy and would often say 'can you get (name) to help you' which at times made you feel like a burden to your colleagues and sometimes people just would not ask others for help because of this.

i learned that i would never work in a job of this type ever again and would not recommend to anyone who does not have a very thick skin as this job may seem easy to some but to others will be the most daunting, depressive job they could do. – less
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enjoyable, good money and great colleagues!
door to door sales advisor (Former Employee), Newcastle upon tyne – February 12, 2013
Pros: relaxed sales enviroment
Cons: no job security
Loved my job, but was unfortunately made redundant. My position was no longer required with in the company.
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Professional workplace
Optioneer (Former Employee), Hartlepool Power Station – January 30, 2013
Pros: comradeship
Cons: n/a
Challenging and rewarding company and people. Many new challenges to face daily, but within a great team environment.
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Productive fast paced call centre environment
Customer Service Advisor (Former Employee), Sunderland – January 25, 2013
Pros: discounts
Cons: long traveling times
A typical day at work was to

answer customer queries regarding there Gas and Electric accounts.

I learned about about the supply of fuels where it is processed how much it cost for these processes and how it effects the environment.

I also learned all of EDF Energies polices and procedures so I had all of the information to provide to their customers – more... when they contacted.

Management

I feel this let EDF Energy handled this very well.

Co Workers
I got on very well with all of the people I worked with at EDF Energy and still have friendship's with my colleagues today.

Most Enjoyable

Customer Satisfaction – less
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good place to work
outbound sales (Former Employee), doxford park, sunderland – January 22, 2013
very good and fun place to work, just didnt feel right within the role but would definitely recommend it to others
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Learning Environment
Customer Service Adviser (Former Employee), Doxford International Sunderland – January 11, 2013
Pros: high wages
Cons: family and work life balance
EDF Energy was a great place to learn about the energy industry and the politics surrounding the industry. I enjoyed interacting with customers from different parts of the country and dealing with their queries both technical and personal.
I also enjoyed the challenges of hitting daily and monthly targets. I learned a lot about how to build rapport – more... with both customers and colleagues. There was a lot of empathy employed within my role particularly over the last 3 years when the prices increased and the financial climate changed dramatically. This had a big effect on the way our customers viewed us as a business and as an adviser I had to adapt to the changes.
I found that after several years in my role I could not advance in the company I felt that the opportunity for advancement was not given to me as a long term member of staff particularly when the company changed the systems, this was hard on everyone and the staff morale was very low.
The most enjoyable part of my job was the satisfaction of helping people in genuine need. I really like people and found that the job gave me an opportunity to build and maintain great relationships with customers which lead to customer satisfaction and retention. – less
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satisfying being able to help others
energy sales and customer Service (Current Employee), Sunderland – December 7, 2012
Pros: colleages and nice customers in the main
Cons: frustration with systems and not being able to resolve queries
the best part of the job is knowing that you have resolved a query for a customer.I have learned that sometime you cant always help the customer and that can be frustrating at times and has to be sent off to someone else which you dont get to know the outcome. i have some very good friends here.Management are not always supportive i have found which – more... can be frustrating at times. a typical day would be to take readings, payments and help with account queries,which are not always possible when there are system errors. – less
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Document control at edf
Document Controller (Current Employee), warren Street – October 9, 2012
Pros: good people
Cons: system is a mess
there are far to many systems in place, far to many systems that dont talk to each other, far to much spreadsheets the whole document control at edf is ten years behind the rest of the industry
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great rates of pay and benifits
customer service advisor (Current Employee), sunderland – September 18, 2012
Pros: good incentives
Cons: hard to progress
had 6 years here and but never had opertunity to progress up through the company
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Fast paced and busy
Customer Service Adviser (Current Employee), Sunderland – September 18, 2012
Day to day duties involve complaint handling, promoting goods and services and providing an excellent customer service.
In my role at EDF I learned the importance of exceeding customer expectations and taking ownership of queries and complaints as well as gaining leadership experience and developing the qualities I already possessed.
Management used – more... to be focused on quality but in recent years it has shifted away from this. Focus has shifted to call quantity rather than quality. This is unfortunate and has removed a lot of the fun and rewards inherent in "true" customer service roles. – less
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Too many chiefs.......
Maintenance technician (Current Employee), north-east – August 21, 2012
Pros: good pay.
Cons: mis-management, no support.
As an employee at a nuclear power station I have experienced the drop in morale following the takeover of British Energy by EDF.
Too many people with made up jobs,not doing a good enough to justify lofty pay and status.I think there is no supportive management at all in my workplace.
As previously stated morale is at a very very low point and without – more... the pay being very good this place would clear in a flash in my opinion. – less
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Worst place I have ever worked!!!!!!!!
Customer Services (Former Employee), Sunderland – August 19, 2012
I would never wish this job on anyone. The management treat you like dirt. Money is great job is terrible.
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Laughable – 07 December 2012

THE SYSTEMS ARE RUBBISH ALONG WITH THE MANAGEMENT AND RUNNING OF THE PLACE.LONG CALL WAITING TIMES HENCE MAKING THE ADVISORS JOB A LOT MORE STRESSFULL AS GETTING SHOUTED AT FROM CUSTOMERS(UNDERSTANDABLE) .BEING TOLD ONE DATE COMING OVER VIA LETTER THEN ANOTHER ON EMAIL.DODGY AUTOMATED SYSTEM TO ENTER METER READS WHICH HASNT BEEN LOOKED INTO AND KEEP TELLING CUSTOMERS AS IF ITS JUST A RECENT PROBLEM THAT HAS JUST OCCURRED WHEN INFACT ITS BEEN LIKE THAT FOR AGES.ACCOUNTS BEING LEFT FOR MONTHS WITHOUT BEING RESOLVED.AND IF THE ADVISOR HASNT GOT THE SUPPORT THEN THEY GET THE BACKWASH> NAMELY GOTN RID OF. WHICH ARE MANY!!! ITS A DISGRACEFUL COMPANY TO ITS ADVISORS AND ITS CUSTOMERS. WOULD NOT RECOMEND IT TO ANYONE. THAY HAVE NO MORALS OR EMPATHY AND THINK PEOPLE WILL SEE THROUGH THIS HOPEFULLY!!!!!!

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Going Downhill
Customer Service Advisor (Former Employee), Sunderland – August 8, 2012
Pros: reasonible salary
Cons: customer complaints, poor management
It used to be a great company to work for but recently their priorities have changed and their values are in question. Long queues, longer list of customer complaints. Poor man management, seemingly keen to take on only fixed term staff.
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Downhill
Customer Service Advisor (Former Employee), Sunderland – August 8, 2012
Pros: example: free lunches
Cons: example: long hours
It used to be a great company to work for but recently their priorities have changed and their values are in question. Long ques, longer list of customer complaints.
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Great variety of work, poor change in management
Mechanical Maintenance Technician (Current Employee), Ayrshire – July 26, 2012
Pros: benefits package
Cons: management, career progression
Variety of mechanical work is very good, peoples willingness to teach and learn leaves you feeling like a team player.
Recent management changes have left staff morale at an all time low.
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CSA customer service
CSA Customer service advisor (Current Employee), Exeter – July 26, 2012
Pros: good working hours
Cons: fixed term contracts
I enjoyed working at EDF Energy and feel i have learnt an awful lot about the company and most of all knowledge on the new SAP computer system. i have learnt how to do call handling and learn brilliant customer service skills. EDF do not allow permanent contracts, which isn't good for job security. Changes happen a lot within the company as in team – more... move arounds and changing of managers so learning to deal with it appropriately, take on board changes quickly and work to best ability is a big part of the roles within the business. – less
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Stressful, but well paid
Customer Service Advisor (Former Employee), Doxford International, Sunderland – July 23, 2012
Pros: great sales incentives & benefits
Cons: high pressure & no trust from management
My day involved receiving calls from customers for 7.5 hours a day over 5 days of the week.
I was responsible for handling the customers query and resolve their issue. Sometimes this may simply be loading a meter reading and other times it would be something more complex such as correct a billing issue that has been incorrect for months. I was expected – more... to handle an average of 4 calls per hour which also included any work I needed to complete outside of calls.
The management seemed to babysit each employee and there was not much freedom for free thought or new idea's. One of the most difficult aspects of the job was attaining the targets set while keeping proof of your work as it would be frequently questioned. – less
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Fun and lively
Customer Service Administrator (Former Employee), Bexleyheath – July 19, 2012
Pros: good hours - 11am to 7pm
Cons: very repititive and only half hour lunch break.
Received calls from field agents that were offering free Loft and Cavity wall insulation. Spoke to the customer if they were interested and completed a form.

Inputted the form onto custom Database as quickly as possible as this was a high pressure environment and mistakes were hard to rectify.

The People I worked with were very friendly which helped – more... as this was a very repititive postion with no scope for further progress. – less
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It is a good place to work
Customer Service Advisor (Current Employee), Doxford – July 17, 2012
Pros: you can work your hours round your family life.
Cons: split shift and saturday working
I call handle from 9am till 3pm 4 days per week and complete a split shift on a Monday which is 8.30am till 2pm and 5pm till 8pm. I have learned a lot with regards to customer service and always treat the customer the way I would like to be treated when I call EDF Energy. Everyone I work with is great but I do find the split shift a bit difficult from – more... time to time but all in all I enjoy my job. – less
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About EDF Energy

EDF Energy plc (EDF Energy) is engaged in the provision and supply of electricity and gas to commercial, residential and industrial – Read more