Carlson Wagonlit Travel Employer Reviews

My job is a combination of customer support and financial tasks. I audit claim in original language, ensuring that the entries in expenses follow the Country's rules and do not breach the legal compliance requirements. The team I work with is lively and multicultural. We are very supportive and happy to share workloads when one of the markets becomes – more... more demanding.
Although I enjoy the fact that everyday is different, as the customer support side of it ensures that there are new challenges everyday, the amount of work varies incredibly. This causes having some days extremely busy, while others are really slow. This aspects hinder the possibility of somehow spreading the tasks and therefore the commitments, which are heavily customer lead, and therefore planning becomes difficult. We have a very limited source to allow first contact resolutions of issue, as any technical issue customers encounting when using the finacial tool, need to be escalated to a third party. – less

I was a corporate sales manager, typically day was meeting clients and discussing their requirements regards to their corporate business travel.

Management was a little ruthless with regards to targets achivement

My co-workers where a good to talk to and to get any help you needed to help you get the business done.

I learned how to manage my time – more... effectively.

The hardest part of the job was the tight margins that could win or lose you a contract.

The enjoyable part of the job was the managers meetings lots of great ideas came out and they can be very useful, these where done a monthly basis. – less

A typical day for me involves the provision and coordination of business travel to our customers in a professional and polite manner. The majority of contact with our customers is by telephone or via email. From this post I have learnt a great deal about the travel industry but more importantly how to provide and excellent level of customer service – more... which is tailored to each and every customer. The most difficult part of the job would have to be the lack of opportunities for promotion and self development within the company. The best part of the job would be the close and strong rapport between myself and my co-workers which has made it an enjoyable and worthwhile place to work. – less

It is all about statistics.
Productivity goals high - too many changes in processes to allow efficiencies.
Everyone is now a number.
Many long (15+) tenured employees. A shadow of what the company once was.
The companies greatest asset are their employees

Supportive managment - flexible work schedule,
challenging, satisfying work

I would not work for them again. The office I worked was not a good place. Management was very poor, unprofessional office. I am sure Carlson Wagonlit Travel overall is not like the way this office was managed, otherwise they would not be in business.
I take my job seriously and there to do my job. They are not.
Would be discussed at interview.

Usually it was a long day where after my daily routine visits i have to participate with the management committee and support them for their assignments.
It was a wholesome experience where i worked in different departments; Corporate Sales, Consumer Sales, Customer Services, Group Travel Department, Visa Operations Department, Recovery and also participated – more... with the Management Committee being a Change Agent, Policy Designing, Target Analysis
The team was usually the front liners, front desk teams and corporate agents.
Visa Department operations were the hardest ones and the same most enjoyable – less

Reviewing my work for the day sometimes multi tasking, coordinating flights from various place of the world for different travellers.
The hardest part of this job was finishing on time, handling cal after call but it was manageable
Dealing with constant changes from travellers was another hard thing but manageable, practised much patience .
The best – more... thing for me always is working with people. Love the public. – less

There is no working on your own here. You are under constant scrutiny, always under a microscope and the team leads/supervisors point out all your faults and don't seem to acknowledge your attributes. Their reasoning is that you always need to be working on bettering yourself. They don't praise any of the good things. The agents are doing the jobs of – more... 2-3 agents in a 7 hour day with no overtime allowed and no time to get their daily chores done. This is an on going thing. When you ask for help the leads say "other agents can do it, why can't you?" Most leads go out of their way not to help the agents doing the work. Good luck working here. The perks are gone and the raises are not there. They've cut back so far, it's turned into "slave labor". When an agent goes above and beyond it's usually the lead that takes the praise. This place plays favorites too. So you can try to get ahead but it comes down to who is the favorite as to who gets the promotion...no matter how long you've been there or how much you bring to the table. When they schedule you for training, they'll pull you out of it half the time because of how busy it gets..hence under staffing and over worked agents. Your lucky if you ever get to finish any training at all. Took me two years to get two trainings finished. They have so many systems set up you have to go back and forth between them to get one job done, and they don't understand why we can't work faster. We must research things which takes time...that we don't have when we're going back and forth in so many systems trying to find what we're looking for. Just remember under staffed, over worked agents and very under paid. – less

I started as a receptionist to answer and transfer calls to travel agents and was promoted to the Ticket Auditor where I responsible for every airline ticket issued, matched itinerary and held accountable for the tickets that were in the safe prior to being printed.

I was a corporate travel agent for a large local company doing all of their travel plans

worked in a multi lingual team with different markets with different languages, which was pretty challenging to keep afloat and concentrate through the day but with great people who helped when asked and who always were open for a joke.

extremely busy, strong reliable company...fun, great co workers...very challenging at times...but great!

Coupons and comps all day long. other managers live in office. learned the correct standards that ALL deviate. My SrDO and his VP both came recently from bankrupt nonfoodservice corporations to lead a food service operation. I should have done more research!

Was a good place to work when it was Atlas Travel. The bigger the company got, it became more politics than a pleasant working atmosphere.

This was a great company to work for because booking travel reservations are easy. The supervisors are very helpful.

Started in sales and moved into manager. I enjoy frontline contact with the public and in this office we were busy busy busy! Loved it.
I managed staff of four. We were located in a Mall, so our office was open mall hours. Along with selling travel, I planned the work and trainning schedules of my staff. My main focus was company goals and I enjoyed – more... reaching goal with the help of my team. I found the job fun and rewarding in many ways. Benefits were great. – less

I learned a substantial amount in working with our franchisees and the involvement required to make their projects come to life. I also got to experience more interior design than I ever have before and I received additional construction hands on treatment. My co-workers are wonderful, I am still very good friends with most of them outside of work as – more... well. Some of the management was great, in fact I am still very much good friends with the VP of Architecture at Carlson. However, there was a significant amount of micro managing and office politics which was very difficult to deal with. Unfortunately there was bad judgement on acknowledgment of recognition and no room for advancement. My best memories are of working with my co-workers and building my 500th hotel, it was a great experience and an overall great company. – less

Most enjoyable part of the job included fellow workers. Knowledge base was tremendous.

Worst work enviroment that I ever worked at.Constant browbeating by superiors.Training sucked and most buildings need a facelift.