Brilliant management; God-awful customers
Retail Assistant (Former Employee) – Loughton, Essex – 7 March 2018
The job involves the usual retail tasks such as taking payments, restocking products and dealing with customer queries. The store manager was brilliant; incredibly helpful and supportive of staff and was always willing to teach those willing to learn more about the job. The most difficult part of the job was the customers; I have over six years experience in customers services and have not once in those six years dealt with the level of hostility I have faced from customers here. It is difficult dealing on a nearly daily basis with middle-aged women throwing tantrums in front of their own kids over the fact that they may have to face a 5-10 minute wait for a balloon order, or that we are out of stock on a popular product. However management were brilliant in their support of staff during such scenarios. When not faced with a grown adult in mid-tantrum, fulfilling balloon orders was one of the most enjoyable parts of the job; it gives you a chance to be creative with your designs.