Capita plc Employee Reviews

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Entry level
Back Office Technical Support Advisor (Current Employee) –  Fort Dunlop15 January 2018
Great place to start an admin career. A very well organised organisation on a whole. Not ideal if you want to take the information with you to another job as only your skill will be transferable not the knowledge you have gained.
Pros
Able to learn a lot if you are new to a large office.
Cons
Within the office i worked you can not move up the ladder just lateral.
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It was a disaster
Disability Assessor (Former Employee) –  Cardiff, Cardiff15 January 2018
The advert describing the job is very deceptive. It was it is a 37.5 hour week. This is not true. The shifts are 8-1 or 1-6 totalling 5 hours. That's 4 claimants to assess. The write-up time for each of these is 1.5 hours each. That's a further 6 hours added into your day. Then there is preparation for the following days assessments which takes at least an hour. In total you are looking at a 12 hour day. Also the position is advertised as permanent. One of the first things they tell you on the training is that if you don't pass the training you will have to leave the business. This is no idle threat either. They fired 5 other trainees who did not pass. Furthermore is you do manage to pass the demanding and intense training at your first meeting with the line manager you are told capita will dismiss anyone who does get 5 acceptable reports in a row in the first month and a half of starting the job. This applied to keeping up with cpd course too.
Pros
Free coffee and pastries during training, The training counts towards revalidation, Nice office to work in, Some of the staff are nice
Cons
Capita are not hones about the hours of work and the contract people are entering into, However I can't see how capita could be honest about this because if they were nobody would apply
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Job Satisfaction
Customer Service Agent (Current Employee) –  North East14 January 2018
this company is okay to use as a stepping stone when looking for new careers. Their managerial approach towards employees is some what lacking and empathy to situations is also ignored. As long as you do what they want without question and have no concerns to your own self state. then this is great place....
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Good place to work but out on site mainly
Temporary contract (Former Employee) –  Bath and North East Somerset12 January 2018
Admin side lacking information and next survey that I had requested was always a couple of days late and then the drawings on two sites I visited where 2 years out of date. As half the school had been demolished and replaced with a new block that I had not been given the drawing for.
Pros
Plenty of work
Cons
Drawing sent out of date by years so delayed survey
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Changeable place to work
Assistant Manager (Former Employee) –  UK12 January 2018
Huge business that can offer great career paths, Capita never stands still and changes a lot. Capita is an innovative business that has some great clients.
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Good Employer
Customer Service Associate (Current Employee) –  Scotland12 January 2018
Capita is a good employer to work for. They have ability to adapt and change to industry challenges. They are focused on maintaining relationships with their clients and ensure that staff is kept informed of any changes within the business.
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very professional
Billing Co-ordinator (Former Employee) –  Glasgow, Glasgow12 January 2018
I enjoyed working for Capita, very helpful people and professional company. I would highly recommend the company. I was contracting there, offered to become permanent but due to personal circumstances had to finish the role after 4 months.
The hardest part of job (least enjoyable) - not been provided with all necessary reports each months which didn't allow me to be on the top of my deadlines.
The best part - I have learned new things, progressed on work and personal level.
Pros
O2 £1 lunch each Monday, bonuses
Cons
very full on role, overtimes
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Great people. Great vibe.
Administration Assistant (Former Employee) –  Darwen, Lancashire11 January 2018
Great colleagues. Relaxed environment where staff are appreciated. Career development somewhat limited but this depends on which area of Capita one frequents.
Pros
Good work life balance. Good staff camaraderie.
Cons
Wages and career path.
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Typical large company
Consultant Assistant Project Manager (Current Employee) –  London11 January 2018
Capita is a large company that values money over staff development, staff retention is poor as they do not value their staff.

Within their construction division they are consistently overruled by the larger Capita group which continually undermines the work staff try to do.
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Lack of progression.
Customer Service Advisor (Former Employee) –  Runcorn11 January 2018
Not a very good place to work, pay was not great this was due to other employees who worked there before you having and earning more money for doing the same job as you which is unfair and should be dismissed and everyone should be on the same contract.

Management are not helpful, if your face doesn't fit then you can forget about any help. You can witness people being mean to people which is bullying and this is something they express to you in training that it would not be tolerated. Although it happens from the people who are supposed to be your superiors.

The hours are not the best, it doesn't matter if you have other commitments you are expected to work the hours that they need. time off for important things such as ; funerals or personal things hat could be an emergency can be a struggle if you are not management or someone who is close to them.

Training in the beginning can be OK although information throughout your time there can be a struggle to get. you will be expected to get an understanding from a 5 minute meeting from your team leader and then expected to meet KPI's with this little information.

Pay can be hard to get, such as if you do overtime it may or may not go in your pay packet.

This can be an uncomfortable work place to be in, you have people who talk down to you, shout at you in front of your colleagues which can be embarrassing and the management will do anything to cover their own backs.

This is why I resigned.
Pros
Cafeteria, good shop to purchase drinks from, travel bus for employees.
Cons
Long hours, management, workplace environment
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Stressful
Customer Service at EE (Former Employee) –  Rotherham, South Yorkshire11 January 2018
Not a great place to work to be honest. They treat staff like utter rubbish, working times are ridiculous. Would not recommend to anyone who has human feelings
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Great Company, Divisons disjointed though
Business Development Manager (Former Employee) –  National11 January 2018
Great name in the industry, with high regard from its customers. Leant how to work across the divisions and with great success, the people cultue is great.

Management however are slow to react and take charge when required.

Great number of talented colleagues made the job worthwhile.
Pros
Great name and repution
Cons
Management and support
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good company
Customer Service Advisor (Former Employee) –  Darwen, Lancashire10 January 2018
its a good company to work for, great chance to develop skills in the customer service industry which could lead to better opportunity within the business itself
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Awful
Customer Service Advisor (Former Employee) –  Rotherham, South Yorkshire10 January 2018
No wonder they gave a high turnover of staff. Constantly threatened with dismissal and never told what I did wrong. Management awful and toilet breaks monitored. Bullying and if you aren't going the managers pet you will be treat awful
Pros
Free fruit and staff in canteen are nice at least
Cons
Management, bullying
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Reasonably good company
Assistant Technician (Former Employee) –  Bishops Cleeve, Gloucestershire8 January 2018
Reasonably good company to work for. Very friendly teams. Capita encourage strong team bonds and relationships, which is good.

Workflow varies, depending on the client you’re on, can be extremely busy, or dead with nothing to do.

Flexi time is good, means you can leave early and work short days when it’s quiet, and work long 12hr days when it’s busy. Although, you need to make sure you don’t get down too many hours, as it’s so hard to work them back up!

The job is very poor for the pay. The pay is absolutely shocking for the job you actually do.

Management is awful. On your induction they express how they discourage bullying and won’t accept it in any shape or form. However, when you are subject to bullying, and speak up to management, they will join in! They will not support you in anyway shape or form! They will push you out, and say it’s your own fault you’re being bullied, and that maybe it’s best that you leave, even when you’re great at your job.

If your face doesn’t fit you will know straight away. Management will pick on you, email you abuse, encourage other employees to single you out. BULLIES!!
Pros
Canteen facilities, coffee shop, subway style sandwich bar, live cooking, no weekends or bank holidays
Cons
Management - bullies
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Great company to work for.
IT 2nd Line Support (Former Employee) –  Greater Manchester8 January 2018
Great company to work for, very organised, care for workers.
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okay place to work
Telephone sales (Former Employee) –  Stirling8 January 2018
the job overall wasn't so bad,the hours were a bit messed up and all over the place and the buses home only ran 9-5 so if you worked till 8 it was a pain to try get home, especially if you dont live close,very very strict on what you wear,salary was good and was good it monday-friday.
Pros
good salary
Cons
hours were all over the place
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Good place to work
EC&I Engineer (Former Employee) –  Warrington, Cheshire7 January 2018
• Producing monthly progress reports to senior management.
• Review and checking of technical vendor submittals for installation requirements. Document control (transmittals)
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Very inconsistent & unsupportive.
Disability Assessor (Former Employee) –  Nottinghamshire5 January 2018
I started my role as a DA over 6 months ago, initially it was hard to transisition from a care based role in the NHS to a more functional practical way of assessing someone's conditions. Out of 17 on our cohort there only remain 2 of is left. It can be extremely hard at first and many DA's have told me they often work from 8am to 9pm. On average you write 4 reports a day in clinic and 3/4 in community when home based. However I persevered and managed to find a structure that worked for me and I usually work an 8 hour day with doing 4 assessments and writing them up. I really enjoy the role and I'm really good at it, However the company itself are not supportive. The DWP implement new changes to the PIP assessment guide and no formal training has been given to account for these changes and you are just expected to get on with it, the initial 5 week training course does not prepare you at all for the actual role. They make last minute changes to your schedule giving you no time to prepare and prep the report ready for the assessment meaning the DA does not have prior knowledge of conditions and meaning the claimant lacks the quality they should be getting and also means the assessment can take much longer. The company does not value it's employees and are quick to get rid of good staff who just require a little more support in the report writing. They are so focussed on meeting targets and reaching deadlines they do not follow their own (supposed) values and value the staff working for them. I took a chance leaving the NHS as I was burnt out and needed a change. At first it was  more... a blessing and although a lot of people left and found the role very difficult and demanding I myself found the role quite easy. However gradually I have seen that the company is not supportive and does not value it's employees or claimants and wants targets and deadlines over quality and empathy of their staff and the claimants they assess.  less
Pros
No shift work
Cons
Unsupportive, target focussed
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Fun place to work
Customer Service Representative (Current Employee) –  Bristol, Bristol2 January 2018
Friendly environment where you can meet new friends and share ideas in relation to work and out of work. Opportunity to work and interact with colleagues at different levels. Good opportunities of cross-skilling on the same level within the company but very rare opportunities of Career progression.
Pros
Flexibility of working hours
Cons
increased work load due to shortage of staff
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Overall rating

3.4
Based on 1,717 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.2
Job Security/Advancement
3.0
Management
3.0
Culture
3.1