Felt like I was being brain-washed
Member Service Adviser (Former Employee) – Salford Quays – 19 November 2017
I lasted all of three months. Maybe I wasn't cut-out for the culture I found myself in and was too customer-orientated. Despite constantly receiving good reviews during training and scoring high, there was always a reason given to prevent me from moving forward out of the training academy. Was this because I am an older person and didn`t fit in with the young, vibrant workforce? I`ll never know. Everything is time-orientated to the minute - toilet breaks, lunch, blowing your nose etc. I was told off for being on the phone too long with a client who had discovered she had cancer. I went for a break and was stopped by a manager who wanted to discuss something (work issue); I didn`t manage to get my break and returned to my desk 2mins late and was told to take only 8mins for my next break instead of 10 to make it up! I felt like a hamster in a cage on a spinning wheel and unable to jump off...
Great subs. staff restaurant. Free parking. Beautiful location.
The culture and regime.