BT Employee Reviews

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great company
Telecoms Engineer (Former Employee) –  Leeds, West Yorkshire12 December 2017
left back in 2000 so loads will have changed by now but great when i was there, started as an apprentice and worked my way up to technical officer. the background as an apprentice was invaluable and even useful to this day
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Do not apply
Fab tech (Former Employee) –  Morthwest7 December 2017
Bullying managers, unrealistic job targets, stay clear and you have cleaning managers trying to run a building mainenance company.

If you don't do work on the managers houses free then your worked out
Pros
None
Cons
Everything
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Excellent work life balance if managed correctly
Regional HR & Training Advisor (Current Employee) –  Regional6 December 2017
Overall I have had a positive experience but feel like the financial awards are sometimes not reflective of the position/job completed. The work/life balance is good if time managed correctly and overall the management structure are positive
Pros
Good work life balance
Cons
salary
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Terrible company to work for
Customer options advisor (Former Employee) –  Newcastle upon Tyne5 December 2017
No support and ridiculous kpis and impossible to actually take holidays as constantly rejected. Taken on as agency staff and oh how you are reminded that constatly treat like youre watched
Pros
Bonus and salary
Cons
No support
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Fun but busy
Consumer Retention advisor (Current Employee) –  South Shields, Tyne and Wear3 December 2017
The pay is great and there are many benefits like free broadband etc. but the job is sales and requires you to meet targets which can fluctuate throughout the period of the quarter. BT is going through a customer service transformation so it is quite stressful at the moment bt once its sorted and they get on their feet, it will be a nice place to work.
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Great Organisation
HR Performance & Attendance Manager (Current Employee) –  Liverpool, Merseyside1 December 2017
Great company to work for, lots of opportunities to develop. really enjoy working here great pay and benefits not too bad either. would highly recommend
Pros
Development
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Work Experience
Call out team/Office worker (Former Employee) –  Croydon1 December 2017
I was there for a couple of weeks for work experience and my time there was good. Met some really great people, everyone seemed to enjoy their job. my time there was very informative.
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Good opportunities
Customer Service (Former Employee) –  Preston30 November 2017
Friendly staff,good managers nice place to work. Good opportunities,training courses was always available and encouraged by managers. Help and support always available.
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good place to work
Customer Adviser (Former Employee) –  Lancaster28 November 2017
was a nice place to work and the pay was great just wasnt the job for me. the benefits wher amazing and the staff where great people i just didnt enjoy being on the phone all day i couldnt handle the stress
Pros
pay
Cons
customers
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Energised Work Place
Customer Care Manager (Former Employee) –  Aberdeen, Aberdeen City28 November 2017
Although all employees are on the phones to customers, there was a sense of team-rapport. Due to the high-stress nature of our department, there were numerous activities that we engaged in as a site that fostered a fun and caring atmosphere.
Pros
Promising promotions
Cons
Unsociable Hours and Weekends
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Positive Workplace
Media Systems Engineer (Former Employee) –  Stratford, Greater London26 November 2017
It is a good company and friendly atmosphere to work.There were continuous learning opportunity. Workplace culture was very good .
Technology obsolete was the biggest change
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Excellent opportunities
Telephonist/clerical assistant (Former Employee) –  Harrogate, North Yorkshire24 November 2017
The training is very intense and the probation period was long but it was worth it as the experience gained was excellent in all aspects of communication and clerical duties.
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Global Telecommunications supplier
Pre Sales Technical Consultant (Former Employee) –  Greater London23 November 2017
Providing technical input and assistance for Account Managers and specialists in a consistent manner within the corporate and small business market. This was a customer-facing role, with the need to adapt solutions to meet individual customer’s requirements. The role pivoted on the understanding of the customer’s business and how their telecommunications solutions support and contribute to their business.
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I left BT for many years but it was a great place to work
MIS Manager (Former Employee) –  London UK22 November 2017
In the 1980s and 1990 BY was a great place to work. I cannot speak of the situation there now. Some of my former colleagues can't wait to leave while others still feel productive and are happy to work with BT
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Difficult workplace
Channel Manager (Current Employee) –  Home Based21 November 2017
Pros.

- support home working and work life balance

- no non-voluntary redundancy

Cons.

- Be prepared for a complete reorg every year, just as you start to be productive in your job from the previous reorg...

- it's unusual to have access to your own budget, you have to rely on internal orgs to provide the services you need (eg marketing, training) rather than going 'outside'. They tend to be slow, and not necessarily as good as you would get outside.

- Management is not really taken seriously as a role, it's something you do after all of your other responsibilities have been met, leading to some very poor managers.

- There are a lot of people who have only ever worked in BT and don't necessarily have great industry insight. I think this is the main reason why BT is falling behind the competition.
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Technically demanding
Team Leader/Supervisor (Former Employee) –  Leeds21 November 2017
Part of a team providing technical support external customers. A very rewarding job with opportunities to develop your career which included an opportunity to step into managerial roles
Pros
Rewarding dealing direct with customers
Cons
travel time to the office
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Frames Engineer
Frames Engineer (Former Employee) –  London, Greater London20 November 2017
Worked in many exchanges in London
Worked with ADSL, PSTN and LUL
There were continuous learning opportunity
Workplace culture was very good .
Technology obsolete was the biggest change
Pros
Flexible timing
Cons
Work Load
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A building stuffed full of bullies.
Customer care (Former Employee) –  Swansea, Swansea15 November 2017
My first few months of BT were highly enjoyable.
Training was excellent for the fact that it was 4 weeks of messing around although we learned barely anything, but once out on the floor you're left to fend for yourself against the queries you knew nothing about, and the multitude of colleagues trying to get laid by the "fresh meat".

Most managers avoid helping anyone, often telling you to pretend they're not there when you approach them for help, you have to depend on other people on the floor. Forget about having a manager there for your whole shift as well, because they will all disappear for hours at a time every day for "meetings".

No emotional support of managers, very little opportunity to use your annual leave unless you book it 6+ months in advance.

Favouritism was blatantly obvious with the managers, and the whole atmosphere is like being in school again.

On top of the stress you have from people screaming down the phone at you, you will have your manager having a go at you at the same time so you better have excellent listening skills to be able to listen to both.

Weekly coaching sessions is just a chance for managers to tell you how terrible you are, even if you aren't, and for them to nit pick at every thing you do, including using hold for more than a minute at a time.. which is difficult to avoid when you have to spend ages looking for managers who aren't there. They'll also use this as an opportunity to threaten you with performance plans if you go off sick more than twice.

BT also live by "going for gold" which is essentially one day every
  more... few months where you're all forced to be fake and act like the office is perfect, purely so your site can have a chance at getting a literal gold star.

Overall I did enjoy my time in BT. I learned a lot about the industry, and I learned it isn't for me.
If you can handle the extremely high stress and rarely having leave, then go for it.
  less
Pros
High salary
Cons
Extremely high stress, bullying culture.
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fun workplace
Customer s service and retention advisor (Former Employee) –  warrington14 November 2017
was good, trained staff well, lots of perks was great place and environment to work.

was competitive

managers spend to much time picking there favourites that's the only bad points
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cracking job with awesome people
Retention Advisor (Former Employee) –  Warrington, Cheshire11 November 2017
if you have the right stuff then you can be very successful here, I recommend this job to anybody who can get along with anyone if you are good at keeping a polite control over a conversation and can steer a sale from a dissatisfied customer, minimal thinking involved just common sense.
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