Admin Assistant (Former Employee) – London, Greater London – 9 December 2017
Administration and working as part of a team, dealing with day to day office duties from answering telephones, filling and dealing with queries. What i learned was working as a team and getting involved with all administration instead of doing only one job. Management were approachable and always ready and willing to assist with any problems. A strong team work culture. The hardest part of the job was managing the volume of work with very tight deadlines. Contributing to resolving a customers issue.
Go to different offices which added variety to the day.
Telecoms Engineer (Former Employee) – Leeds, West Yorkshire – 12 December 2017
left back in 2000 so loads will have changed by now but great when i was there, started as an apprentice and worked my way up to technical officer. the background as an apprentice was invaluable and even useful to this day
Regional HR & Training Advisor (Current Employee) – Regional – 6 December 2017
Overall I have had a positive experience but feel like the financial awards are sometimes not reflective of the position/job completed. The work/life balance is good if time managed correctly and overall the management structure are positive
Consumer Retention advisor (Current Employee) – South Shields, Tyne and Wear – 3 December 2017
The pay is great and there are many benefits like free broadband etc. but the job is sales and requires you to meet targets which can fluctuate throughout the period of the quarter. BT is going through a customer service transformation so it is quite stressful at the moment bt once its sorted and they get on their feet, it will be a nice place to work.
Customer Adviser (Former Employee) – Lancaster – 28 November 2017
was a nice place to work and the pay was great just wasnt the job for me. the benefits wher amazing and the staff where great people i just didnt enjoy being on the phone all day i couldnt handle the stress
Customer Care Manager (Former Employee) – Aberdeen, Aberdeen City – 28 November 2017
Although all employees are on the phones to customers, there was a sense of team-rapport. Due to the high-stress nature of our department, there were numerous activities that we engaged in as a site that fostered a fun and caring atmosphere.
Pre Sales Technical Consultant (Former Employee) – Greater London – 23 November 2017
Providing technical input and assistance for Account Managers and specialists in a consistent manner within the corporate and small business market. This was a customer-facing role, with the need to adapt solutions to meet individual customer’s requirements. The role pivoted on the understanding of the customer’s business and how their telecommunications solutions support and contribute to their business.
I left BT for many years but it was a great place to work
MIS Manager (Former Employee) – London UK – 22 November 2017
In the 1980s and 1990 BY was a great place to work. I cannot speak of the situation there now. Some of my former colleagues can't wait to leave while others still feel productive and are happy to work with BT
Channel Manager (Current Employee) – Home Based – 21 November 2017
- support home working and work life balance
- no non-voluntary redundancy
- Be prepared for a complete reorg every year, just as you start to be productive in your job from the previous reorg...
- it's unusual to have access to your own budget, you have to rely on internal orgs to provide the services you need (eg marketing, training) rather than going 'outside'. They tend to be slow, and not necessarily as good as you would get outside.
- Management is not really taken seriously as a role, it's something you do after all of your other responsibilities have been met, leading to some very poor managers.
- There are a lot of people who have only ever worked in BT and don't necessarily have great industry insight. I think this is the main reason why BT is falling behind the competition.
Customer care (Former Employee) – Swansea, Swansea – 15 November 2017
My first few months of BT were highly enjoyable. Training was excellent for the fact that it was 4 weeks of messing around although we learned barely anything, but once out on the floor you're left to fend for yourself against the queries you knew nothing about, and the multitude of colleagues trying to get laid by the "fresh meat".
Most managers avoid helping anyone, often telling you to pretend they're not there when you approach them for help, you have to depend on other people on the floor. Forget about having a manager there for your whole shift as well, because they will all disappear for hours at a time every day for "meetings".
No emotional support of managers, very little opportunity to use your annual leave unless you book it 6+ months in advance.
Favouritism was blatantly obvious with the managers, and the whole atmosphere is like being in school again.
On top of the stress you have from people screaming down the phone at you, you will have your manager having a go at you at the same time so you better have excellent listening skills to be able to listen to both.
Weekly coaching sessions is just a chance for managers to tell you how terrible you are, even if you aren't, and for them to nit pick at every thing you do, including using hold for more than a minute at a time.. which is difficult to avoid when you have to spend ages looking for managers who aren't there. They'll also use this as an opportunity to threaten you with performance plans if you go off sick more than twice.
BT also live by "going for gold" which is essentially one day everymore... few months where you're all forced to be fake and act like the office is perfect, purely so your site can have a chance at getting a literal gold star.
Overall I did enjoy my time in BT. I learned a lot about the industry, and I learned it isn't for me. If you can handle the extremely high stress and rarely having leave, then go for it.less
if you have the right stuff then you can be very successful here, I recommend this job to anybody who can get along with anyone if you are good at keeping a polite control over a conversation and can steer a sale from a dissatisfied customer, minimal thinking involved just common sense.