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BRITISH TELECOM
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58 reviews

BRITISH TELECOM Employer Reviews

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Major telecommunications network
Telecommunications Engineer (Former Employee), Throughout Yorkshire Region – May 17, 2013
travelling throughout Yorkshire Region installing and maintaining Payphones within a variety of establishments eg. hospitals, prisons, airports. Cable laying, climbing/overhead etc. working both as a team member and individually, programming and troubleshooting whilslt working alone. enjoyed dealing with members of the public and the everyday challenges – more... that occurred whilst maintaining professional standards of British Telecom. – less
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good job nice place to work
engineer (Former Employee), north west – May 17, 2013
Pros: good salary was my own boss
Cons: driving
worked there 30 years no problems till broadband started and didnt get sufficient training
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Great pay Never the same each day when you go to work
Cot Advisor (Former Employee), Doncaster – April 21, 2013
Pros: fantastic pay
Cons: can be stressful
when i worked their....their was never a dull moment be it customers or team mates or management
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I have spent most of my working life at BT and seen many changes along the way
Analyst (Former Employee), Preston – April 19, 2013
Pros: no restictions on how many drinks you have and coffee and tea provided free.
Cons: no flexi time
In October 2000 I was promoted to C2 computing grade at BT working in the company's own internal Service Desk which was responsible for dealing with employees computing problems,fixing them or passing to the skill center to further investigate. This was mainly answering the telephone and remote access to their machines for standard fixes.
In June 2005 – more... I accepted a shift position dealing with business customers doing the same type of work with fixes to their different systems.
This would be constant calls all day dealing with there problems.
My manager at the time had worked on the Service Desk for years and had a lot of experience. Any major incidents would involve call outs for engineers and senior management. There was about 100 people initially which gradually reduced and on the night shift there was only 3 people. I was held as the stand in supervisor as it was a customer requirement that it was to be a BT person. We all had a great working environment and got on well. The hardest part was to try and fix someones problem when we had problems connecting remotely and the customer wasn't very computer literate. I enjoyed speaking to the customers and made many friends along the way.
October 2010 Document Management.
A typical day in my previous job would be to sign on to 2 computers and work from the mailboxes. My work consisted of ensuring that the working practice documents held by BT on the DWP contract were ISO20000 compliant. The documents were referenced and reviewed for annual checks.Spread sheets were held for easy reference to review dates. I learned that the document owners were also the people who carried out the changes to the DWP network and where my role fitted in to the process. I was also involved in validating the change requests that came in and ensured that they were passed to the appropriate teams for notification and implementation.
The Manager of this group is exceptionally good at her job and makes sure that everyone abides by the rules and completes there work at the highest level.
I got on well with my co-workers and worked as part of a team. If there was a heavy work load that had to be completed that day then we all joined in to help.
The hardest part of the job was encouraging the document owners to review the documents and return them on time.
I was redeployed in to this role after my previous job as a call center analyst shift call center adviser ended. The job was in a mess as no one had dealt with the emails for a while. It took a lot of hard work to bring the documents back up to date and to pass the Audit requirements. Before I left the non-restricted documents were moved on to a new system to speed up and simplify the process. This process saved 2 days work a week. – less
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very productive
enginneer (Former Employee), london – April 19, 2013
friendly,learned to deal customers' and hard working also relible
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British telecom
Technician 1 (Former Employee), London – April 18, 2013
Pros: the subsidised restaurants
Cons: walking to various sites with a heavy tool bag.
Visiting various premises to maintain and repair B T equipment in the city of London. I learned how to relate to people from all walks of life. In my position of technician i was responsible for aiding my team in a fault finding capacity,if were unable to locate the fault i would contact my immediate manager.Although i worked on my own some of the time,the – more... job often required team work.The hardest part of the job was locating new equipment from the stores.The most enjoyable part of the job was the rapport i built with the clientelle,and the friendship of the team. – less
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Good place to work
Business Development Manager (Current Employee), London – March 17, 2013
Good place to work. Options to progress and lots of benefits. Multiple locations and flexibility is a bonus.
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A challenging role.
Operator Service (Current Employee), Glasgow – January 29, 2013
Pros: competitive wage, excellent traing.
Cons: low morale
My job at BT involved taking both emergency and 118500 calls.
I learned a lot about dealing with difficult situations, thinking fast on my feet and coping with people in distress.
The management have always been helpful and willing to listen.
My co-workers were mostly friendly and I got on well with them.
The hardest part of the job was developing the – more... skills to cope with traumatic situations.
The most enjoyable part was helping people and making a real difference to their lives. – less
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Varied duties
Technical Officer (Former Employee), York – December 19, 2012
Pros: varied work.
Cons: reducing size of jobs due to cost not requirements.
Plan jobs answer queries via computer or phone, liaise with other departments and utilities.
How to deal with customers of all levels.
Management would give targets in cost and manhours that had to be met.
Good co-workers having to interact as jobs overlaped.
Hiting strict deadlines of cost when we new extra work was needed.
Seeing the end result of – more... jobs on completion. – less
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Fun but challenging environment
Customer advisor (Current Employee), West Bromwich, West Midlands – November 21, 2012
Pros: decent salary, friendly atmosphere, team incentives
Typically my role at BT involves taking calls from existing customers regarding their account and trying to resolve any queries that may have, as well as occasional calls from those considering moving over to BT. Although it can be fun, BT is also a challenging environment as it is a constant learning curve. This is because there are always new and – more... unique situations that arise, and as a customer advisor my role is to find solutions to those problems. This can range from simple matters, like taking a payment, to more complicated issues, such as a customer who may have had a fault with their services and working out any rebate they would be owed. It helps that there is a real sense of togetherness within the office so that when one advisor requires help on a particular issue, they feel at ease in asking colleagues for advice. In addition, managers are always available to offer assistance, whether it is your own line manager or the manager for another team.

Sometimes customers are irate about issues, and this does make the role a difficult one but it is important to remain patient with them, and also to be empathetic to their situation. Despite the challenges, it is rewarding whenever you are able to satisfy the customers by solving their problem, and knowing that your efforts have paid off. – less
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Excellent place to work
Enterprise Engineer (Former Employee), London – November 6, 2012
Pros: cutting-edge technologies
Had a very good experience. Challenging and fun to work. Developed new skills. Gained good experience.
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NOOO – 14 November 2012

BT are an Excellent company I've worked for Orange and spot on in relation to BT Whosale or WBC. Plusnet worst Broadband Brand to work for 1st line technical support is all about process flows? it takes 5 hours to go through the process flows like exactly like Indian technical departments but you have remotely an English speaking person at the end of the phone but to simplify why not just run a KBD? I was told I wasn't allowed even though I was a technical trained fault manager from orange using the eco+ WBC IPS networks the company hates people that come to them with experience and do not allow equal opportunity. The DPA structure of this brand is beyond me you will work for Mad As A Fish Metro Net John Lewis Partnership and Waitrose. John Lewis have their own department all the others are randomly sent to you making call ques stupidity. Be prepared when an MSO hits this brand you will have a flood of over 100 calls with a handful of around 30-40 agents on the forecast. Now to top it off the routers PN provide are rubbish CPE and package with WITH usage allowance which is highly frustrating for customers. Bare in mind this is cheap broadband so you do and will get elderly people and computer illiterate customers that takes about 1 hour to get them to find the enter key or what is a web address bar. After that they blame you for AHT (average Handling time) this is in relation to after call and during call the KPI's and SLA are unrealistic. Oh and when you try to authenticate a router with an 80 year old bloke or woman on the phone just getting them to locate to the default gateway good luck. Oh last thing the ticket system is useful especially for sending e-mails but be prepared for the shocking layout of the notes they don't go in chronological order by date which will again take up your call time so finding one relevant piece of information is beyond a joke. Overall rubbish brand to take internet with rubbish treatment from this company would never recommend it and 18K in a city is like 15K normal wage bare in mind traffic in Sheffield is beyond a joke and you will work 6 days in a row on the rubbish shift patterns they offer.

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Challenging project
Enterprise Engineer (Former Employee), London – November 2, 2012
Pros: brand name
Cons: work pressure
Very professional and friendly people to work with. Very happy working with BT, but very annoyed with being forced to write this stupid review.
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Productive and nice place to work and gain more knowledge
Technical Executive Support (Former Employee), Anywhere – October 31, 2012
Its a good job very interesting in convincing the customers and resolving the tech issues
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Easy and flexible
Catalogue distrubutor (Former Employee), Birmingham – October 24, 2012
this job was easy to complete as it could be donne in your own timw. it was quiet strenuous but easy to complete
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overall a good place to work
contracting team leader (Former Employee), devon and cornwall – October 4, 2012
Pros: very understanding and helpful with personal issues
Cons: the weather
i learnt something new everyday you was never in the same place or dooing the same job it was allways something new everyday
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Enjoyable place to work and productive
Specialist Typist rising to Personnel Secretary (Former Employee), London – September 12, 2012
British Telecom was a good company to work for. A typical day would include making coffee for the bosses, checking diaries, making sure appointments up-to-date. Carried out various tasks such typing personnel information, reports and special documents. Also answering telephone calls and passing the call to the appropriate person or department. The hardest – more... part of the job was when all things were happening at once. Basically I got on with most of my co-workers. The enjoyable part was that I had work to go to every day – less
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Excellent company
Technical Officer (Former Employee), York – September 4, 2012
Working for one of the largest companies in Britain means they have pretty much learnt everything there is to know about being a good employer and providing a first class service to customers. The working conditions were first class, with all necessary training where required. Salaries excellent and colleagues worked well together. All in all, as good – more... as it gets! – less
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Professional and overall a good employer
business advisor (Former Employee), belfast – September 1, 2012
Pros: my colleagues
Cons: work life balance
a typical day was very busy and stressful
I learned the importance of teamwork and the need to learn new things quickly.
most managers were very good a few needed retained themselves.
my colleagues were professional, friendly and I nade some lifelong friends.
the hardest part of the job as often caused by external factors ( complience requirements set – more... by OFCOM)
the most enjoyable part of the day was working with really good people and helping my customer – less
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Not a bad place to work
sales advisor (Former Employee), Doncaster – September 1, 2012
Pros: money
Cons: managment
work can be at hard going but very good. The most enjoyable part of the job was the people you work with
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Great company to work for.
Advertising Media Executive (Former Employee), Chorley, Lancashire – August 1, 2012
Pros: great spiffs and incentives
Cons: continue work on a friday until office target had been achieved
My typical day at work would involve my arriving at my workplace 2 hours before I was expected to. I would spend that time preparing for my day. I learnt all about websites and how to get one found. Management were good and training did not end once it had officially ended. My co-workers were helpful. The hardest part of the job was getting to be one – more... of the top 3 sellers out of 100, The most enjoyable part of the job was smashing my target. – less
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