Pros: enhanced maternity pay, sharesave schemes, flexsa benefits, pay, reward model called qdos, bike to work, free wellbeing initiatives, csr investment, talent & succession management
Cons: inflexible approach to work - eg expectation of long hours, no flexible working
Twelve years of working for British Gas and I have experienced first hand how a market leader responds to competition, change and the complexities of being part of a 30 thousand people business.
The learning and development opportunities available to people with potentail are excellent. My personal CV details my career history which shows how I have – more... been able to accomplish some great achievements. As a HR manager I had complete autonomy over my callcentre of 650 people in terms of influencing the people agenda. I worked hard to build relationships and on a daily basis my key role was to work alongside senior managers, line managers, trade unions, employees, business partners such as occupational health and recruitment specialists to drive foward the best people management practises. This was an exciting and demanding role - I thrived in this environment and worked in a supportive HR team of like minded committed people.
The hardest part of this job was to effectively stakeholder manage senior management. In my role I used honesty and integrity as role values and at times this transparent approach was challenging of other peoples behaviour and actions which was disliked. There was an inconsistent approach to performance management from line managers which was equally inconsistently managed which again was difficult to influence given the size of the callcentre.
That said the best part about working for British Gas was that they did so much in terms of wellbeing, engagement and talent management. The benefits package was incredible and is unrivalled to anything else I have since researched. There were some inspirational leaders and its competency frameworks, values and behaviour model was communicated in every way possible through all aspects of the business. I was also supported by the most senior management which was important in communicating that HR was an integral role to the business and had a stake in the local decision making.
What I personally think really made British Gas a great place to work was how it based everything it did on values and behaviours. It wasnt perfect but its benefits packages and people models were built with its employees at the heart of it and I appreciate the skills and experience I was able to gain from working there. – less