British Gas Employer Reviews

It was overall a lovely place to work, however i found it frustrating that i was often unable to resolve a customers issue and often had to pass complaints to a different team.

WITH 60 MEN,SUPERVISORS AND MANAGERS TO PROVIDE ADMINISTRATIVE SUPPORT FOR THE DAYS WERE FULL AND VARIED.IT WAS OFTEN AN ENJOYABLE BALANCING ACT TO
GET THROUGH THE DAY SO I HAD TO LEARN TO SORT PRIORITIES FROM LESS PRESSING ISSUES, THE PEOPLE WERE A DIVERSE SET OF INDIVIDUALS AND THAT COULD
PRESENT PROBLEMS,BUT BY AND LARGE THEY MADE LIFE
VERY INTERESTING. – more... IT WAS NEVER A CHORE WORKING AT THE DEPOT AND I USED TO ENJOY LIFE THERE. – less

Team-work
Mixing with different cultures and religions
Helping Customers
Dealing with compliants

Very intense and focused. Yet rewarding and challenging. The skills I have learnt during my 14 years with the company include time management, computer literacy to a high standard, respect for colleagues, and handling pressure. The management at British Gas were well trained, honest and great motivators. I have still have a lot of friends who were former – more... colleagues. We understood the importance of teamwork and mutual support. The hardest part of the job at first was dealing with the intensity of the work in a results driven organisation. This became easier with training and experience. The most enjoyable part was the rewards that hard work and dedication bring and the great friendships formed with many of mu colleagues. – less

A typical day at work is coming in in the morning, catching up with co workers whilst loading your computer and all the programs you will need throughout the day, checking your stats from the previous day, seeing where you need to improve today and getting yourself motivated, a day at british gas is incredibly busy, there are no gaps between calls so – more... if you have had a particularly bad call you really need to shake it off before answering your next.

I have learnt here that customer experience is vital to a success of such a huge company, and that managing your own work is the easiest way of keeping on top of such a busy work environment my co workers are some of the best people I have ever met, my team, along with my manager really do keep you going throughout the day, especially when you are having a bad one, which all of us do have every now and again.

The most enjoyable part of my job is letting a customer know that we can help them with the situation that has been making their life more difficult, whether thats paying a bill or having a mark on their credit file that is incorrect.

The hardest part of my job is telling someone thats very angry that theres not a lot you can do to help the situation, somethings like the price of gas and how much gas they are using is something you simply cannot help. – less

Gained more confidence in dealing with customer queries
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Maintained a high level of time keeping and learnt to become more flexible with hours
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Used excellent customer service skills
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Cash Handling

Twelve years of working for British Gas and I have experienced first hand how a market leader responds to competition, change and the complexities of being part of a 30 thousand people business.

The learning and development opportunities available to people with potentail are excellent. My personal CV details my career history which shows how I have – more... been able to accomplish some great achievements. As a HR manager I had complete autonomy over my callcentre of 650 people in terms of influencing the people agenda. I worked hard to build relationships and on a daily basis my key role was to work alongside senior managers, line managers, trade unions, employees, business partners such as occupational health and recruitment specialists to drive foward the best people management practises. This was an exciting and demanding role - I thrived in this environment and worked in a supportive HR team of like minded committed people.

The hardest part of this job was to effectively stakeholder manage senior management. In my role I used honesty and integrity as role values and at times this transparent approach was challenging of other peoples behaviour and actions which was disliked. There was an inconsistent approach to performance management from line managers which was equally inconsistently managed which again was difficult to influence given the size of the callcentre.

That said the best part about working for British Gas was that they did so much in terms of wellbeing, engagement and talent management. The benefits package was incredible and is unrivalled to anything else I have since researched. There were some inspirational leaders and its competency frameworks, values and behaviour model was communicated in every way possible through all aspects of the business. I was also supported by the most senior management which was important in communicating that HR was an integral role to the business and had a stake in the local decision making.

What I personally think really made British Gas a great place to work was how it based everything it did on values and behaviours. It wasnt perfect but its benefits packages and people models were built with its employees at the heart of it and I appreciate the skills and experience I was able to gain from working there. – less

Get into work at 12am and get on the phones auto- dialers always work.
I learnt how to get contarcts and make friendly sale's.
Never had a complaint logged against me.
I made 7 customer sales in one day wich no other staff have ever achived.

A typical day involves exchanging metres ,helping the rest of the team when in difficulties. Enjoyable is the meeting of customers and solving their problems. The hardest part is contain all stock in a vehicle too small.

Ok for the first 4 years I was there last 2 years confidence knocked poor management unhappy experience.

The role of Customer Service: Meter Account Specialist Team in a giant Organisation involves a broad range of responsibilities including, delivering and maintaining high standards of Customer Service, providing a full range of support and delivery in effective Administration and Customer Service to a wide range of Customers, allowing me to demonstrate – more... skills in many areas. My main responsibilities include:

o Taking calls from customers.
o Answering any queries or problems they may have had in with their energy meter/s
o Asking relevant questions to determine the problem with their meter if there was one.
o Giving advice on how to resolve minor problems with their meter by themselves.
o Giving advised in case of an emergency e.g. Power cut or Gas leak.
o Booking appointments with the customer for an engineer to call round if the problem is more complex.
o Keeping all customer accounts up to date and leaving relevant information on customer’s account regarding the telephone call that took place. This was for both the customers benefit and that of other agents.
o Also arranging to call customers back at either at a more convenient time or to check that all went ok with the engineer. – less

A fast paced role which allowed me to develop and hone my HR skills in many areas

A typical day in british gas consists of taking calls helping customers with their enquiries, we also upsell products and services to the customers. I enjoy upselling and helping customers, because its a way of going the extra mile. I also have always loved being in a customer dervice facing job as ut is my biggest skill so its working with my best – more... skill. – less

Delivering an excellent service, providing the best possible advise on low carbon products, such as Boilers, Solar, insulation, loft and wall. Taking care of the customer, from appointment allocation, to home survey, then on to installation. Delivering an excellent customer service from beginning to end.

Great place to work. Growth from within. Ability to have a career and choose your own path of success. Excellent benefits.

over all I haven't enjoyed my time at british gas, the hours are long and make it very hard to balance a social life and family life, everything we got told in training was not useful when on the call centre floor. never paid correctly. shift pattens were hard to work with when given constant lates and 7 days without a day off.

If working in Debt Collection Department people in your team will be great to work with , management have Unrealistic Targets and then when you feel like you have done a good job management will say the opposite lol good benefits and perks plus quarterly bonus if your lucky enough to reach your target to get your bonus !! ; ) Good luck to you if you – more... get thorough the tough on line assessment then telephone interview and then formal 2 and a half hour interview with role play & providing your CRB check come back clear your fine !!! – less

Still in employment. Don't work here for a million!

Sell!sell!sell! Don't need to say more.

I was with an agency while working with British Gas, All the staff members at British Gas were very fun, outgoing always up for a laigh but more importantly they were job focuseed, ensurin g targets were met for call handling time, sales, customer relations and that each and every member of staff had the business growth at heart.

Good training, but very high pressure in a constantly changing environment. I really enjoyed my various roles and gained a high success and satisfaction.