One of the worst companys to work for
Customer Service Agent (Former Employee) – Newcastle upon Tyne – 6 February 2018
A company that cares more about their passengers then their staff. An airline is open 365 days a year so be expected to work Christmas day and new years eve , they don't judge whether you have kids or worked it before, they pick your name out of a hat- just down to pure luck. Long shifts in an old outdated building. Systems haven't been updated since 1992 when the building was first opened. High pressures and expectations. Very busy stressful environment. Challenging job with a lot of negative calls from customers in which you don't get support from managers. The people you work with on the floor will be some of the best people you would ever work with, friendly , welcoming and supportive. Difficult job for low money , high responsibility , lack of benefits. Also the company is due to be taken over so you may not be working for BA anymore and get no travel discounts. Under staffed and over worked. You will leave work every day and dread coming in the next morning. God help if a family member is ill in hospital or yourself as you'll still be expected to come in , attendance unit are very strict, sick more then 3 times and your out. Good luck in your interview.
Travel benefits within reason
Management and Operations