British Airways Employee Reviews

Found 360 reviews matching the search
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A day in Health and Safety
Engineer (Current Employee) –  Glasgow Airport19 September 2017
As a company , not engaging correctly or attempting to drive health and safety initiatives within the company.

They are doing barely the minimum required
Pros
Flights
Cons
Senior management
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BA City Flyer
Cabin Crew (BA CityFlyer) (Former Employee) –  London City Airport18 September 2017
You are worked into the ground.

The rosters are issued and then changed constantly during the month.

No work life balance.

Managers do not care. No 121's just left to get on with it unless you do something wrong.

Pay is poor for the hours you are expected to do and the number of flights is crazy you are left so tired.

Lots of single days off with working 6 days either side.

You are better applying to heathrow or gatwick
Pros
Non
Cons
Rosters are issued and changed constantly no work life balance.
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work environment
Customer Relations Executive (Current Employee) –  Newcastle upon Tyne, Tyne and Wear18 September 2017
office has not been decorated or improved since the building was frst built.

computers always crashing .

shocking place to work

will be taken over very soon as will be cheaper for a proper call centre operation
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worst employer ever
Cabin Crew (Current Employee) –  Gatwick Airport Station, West Sussex15 September 2017
no duty of care, no motivation, no rewards, never listened to. abuse all the time from passengers over issues that are way out of our control. the job is not what it used to be.
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Good place to work
Cargo Agent (Former Employee) –  Heathrow, Greater London12 September 2017
I leant to billed cargo to go on flights, check that the cargo was secure to be transported on flight, leant to work with in different teams on shift work, the hardest part of the job was when dealing with hazards goods and the enjoyable part was meeting different people.
Pros
Free flights
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Varied and fun lifestyle
Cabin Crew (Former Employee) –  London Heathrow Airport, Greater London4 September 2017
It's a great lifestyle to live and not for those who like the normal 9-5 life. Not a very good work/home life balance as I was barely ever home. It's a great opportunity for those with a love for travel and people.
Pros
Staff travel
Cons
Barely home
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This was a growing experience I greatly enjoyed. Please note I worked at the London Eye (owned by BA at the time)
Security & Operations Officer (Former Employee) –  London1 September 2017
This job was very repetitive. My main role was to try different means to ensure security and customer service, whilst monitoring and evaluating the productivity of each task I performed and how it affected others. I worked with a great team and had the great opportunity to meet people from all across the globe every single day. The most difficult task was undoubtedly managing dissatisfied customers who were certain they deserved more for what they paid. I found it very hard to be centered and collected, but soon learned from my colleagues and other customers who helped deal with the few dissatisfied customers.
Pros
The opportunity to evaluate a workspace environment every day.
Cons
A very hard learning experience, with me having very few skills.
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Great, fun job
Long haul Cabin Crew and then Long haul Purser (Former Employee) –  Heathrow, Greater London31 August 2017
A fantastic job but a very large company so employees are very much a number rather than in individual.
Good pension and flight benefits. Great staff and team work but no one really knows their manager and therefore support or building a relationship with that person can be tricky.
All in all, a great job and professional company.
Pros
Great team work
Cons
Long, unsociable hours
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stressful and uncared for
Customer Service Agent (Current Employee) –  Heathrow terminal 530 August 2017
I'm currently employed at the airline now for 20 years and have found the company as a whole have gone backwards as an airline.

British Airways I believed was a job for life but these days the company want more people that are willing for a short career span, then looking after the hard long serving staff which made it the airline that is the nations favourite

a typical day can be from checking in passengers, boarding flights , meeting arriving aircrafts , to working in the flight connections area helping passengers have a streamline process for there connecting flights.

I've learned as an individual to take criticism of the airline and procedures made by the public and not take it to heart.

Be prepared for busy days , disruption , and a stressful way of life.

The best part of the job are the people i work with, with out them id have left along time ago.
Pros
flexible
Cons
the airline want to cut costs at every oppurtunity
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fun place to work
Customer Service Agent (Former Employee) –  Manchester, UK28 August 2017
hours are all over the place! day night early mornings etc. pay i okay but perks are better

BA are so huge that you really never get to know anyone except who you work with on a daily basis. i had no clue who my manager was!
Pros
travel perks
Cons
long hours
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Fun and educational
Customer Service Representative (Current Employee) –  Heathrow, Greater London23 August 2017
Good place to be in terms of getting to meet so many people and have a vast airline knowledge. new people every day and the opportunity to travel around the world.
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Not the company it used to be
CSM (Former Employee) –  CRC16 August 2017
unfortunately BA is all about the profit margins these days and not the investment in people and general care of its employees like it used to be, which creates a lot of disconcern
Pros
cheap travel
Cons
employees unvalued
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Great funfilled place to work.
Telephone Sales (Former Employee) –  Glasgow15 August 2017
Excellent place to work.
Good training
Career prospects very good
Good perks
People orientated
At that time no pressure.
Supportive managment

Shifts not so good .
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Good if yound and still live at home
Mixed Fleet Cabin Crew (Former Employee) –  London Heathrow Terminal 514 August 2017
There's a reason people are striking, the money isn't great, but more of a factor are the terms and scheduling. If you are <24 and live at home, go for it, if not - avoid.
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Long hours, difficult shifts, challenging work.
Change Booking Agent (Former Employee) –  Newcastle upon Tyne12 August 2017
Training was hard though interesting. But as soon as you hit the floor the hard work really starts. Not all customers are rude but they have very high expectations. All calls are recorded. Every second of your day is managed. And the perks ( discount flights) don't start til after the 9 month probation period. That's a long time to wait considering what is expected from you. Couldn't wait to leave.
Pros
Discounted flights after 9 months
Cons
Zero work life balance. (2 weekends a month)
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Mucha flexibilidad laboral.
Representante de Servicio al Cliente (Former Employee) –  Londres10 August 2017
Prosibilidad de promocion en diferentes departamentos y ambitos laborales, dentro y fuera de UK.
Pros
Concesiones aereas.
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long hours
Cabin Manager (Current Employee) –  heathrow terminal 510 August 2017
Position enables me to provide an excellent customer service in British Airways premium cabins liaising with other crew members to ensure all customers have the first class service set out in the British Airways Standards. Problem solving within a confined environment.
Hardest part of the job is lack of sleep very unsociable hours. Most enjoyable part is meeting and greeting customers and helping with all issues on board until the customer disembarks ensuring they have a pleasant flight
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Ok
Customer Service Agent (Former Employee) –  Sudbury, Suffolk3 August 2017
Was made redundant within 6 weeks, lots of targets to hit, lots of people talking behind ones back, good things, Monday to Friday, 9-5:30,
Good team,
Pros
One hour lunch break
Cons
Bad management
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Vip
European Executive (Former Employee) –  London, UK27 July 2017
Dealing and working with VIP and corporate frequent flyers was ecceptional, because it was a every day learning process.
You d'ont want the system to crush.
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Overly packed Enviroment and a lot of fun
Customer Service (Former Employee) –  Heathrow terminal 521 July 2017
The British Airways work experience is a very exiting and satisfying role to take on board with a busy environment with a action packed the day itself goes by surprisingly quick
Pros
Gain a extrodinary experience and is very enjoyable
Cons
i found hardly any cons other than the travel
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