British Airways Employee Reviews

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Don’t do it
Sales Consultant (Current Employee) –  Newcastle, UK19 February 2018
The good reviews on here are all from London airports. The Contact Centres are dreadful. Management treat you as a number. The role is constantly changing and Targets get higher and higher. New Salaries and Commission for new Starters are a joke. The only thing that’s great are your colleagues.
Pros
Colleagues
Cons
Everything else
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Airline Company
Customer Service Agent (Former Employee) –  Birmingham, West Midlands12 February 2018
Great spirit! All working long hours for not fantastic salary to provide the best possible customer service to passengers. Being part of the wider organisation beliefs and values.
Pros
Proud to wear the uniform
Cons
Shift work
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a good place to work
Administrator (Former Employee) –  Heathrow11 February 2018
thoroughly enjoyed working for the company. Only left to start a family, returning after was not viable due to child care issues. very good staff benefits
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Interesting industry with very experienced workforce
Operations Manager (Former Employee) –  London Heathrow Airport9 February 2018
Working for BA is full of ups and downs. Even though the operation is based on process and structure you have to expect the unexpected, a curve ball could be thrown at any minute.
BA is mostly a culture of bringing potential through the ranks to although more recently grads are being placed into management positions based on the uni degree and not on practical man management experience.
Pros
workforce experience, ability to learn from everyone around you
Cons
some management experience, work life balance
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nice place to work
infrastucture engineer (Former Employee) –  Heathrow, Greater London6 February 2018
pleasant relaxed atmosphere; generally get respect from management

pay rises minimal

job security declining as global staff taking over many functions
Pros
staff travel discounted flights
Cons
lousy pay
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One of the worst companys to work for
Customer Service Agent (Former Employee) –  Newcastle upon Tyne6 February 2018
A company that cares more about their passengers then their staff. An airline is open 365 days a year so be expected to work Christmas day and new years eve , they don't judge whether you have kids or worked it before, they pick your name out of a hat- just down to pure luck. Long shifts in an old outdated building. Systems haven't been updated since 1992 when the building was first opened. High pressures and expectations. Very busy stressful environment. Challenging job with a lot of negative calls from customers in which you don't get support from managers. The people you work with on the floor will be some of the best people you would ever work with, friendly , welcoming and supportive. Difficult job for low money , high responsibility , lack of benefits. Also the company is due to be taken over so you may not be working for BA anymore and get no travel discounts. Under staffed and over worked. You will leave work every day and dread coming in the next morning. God help if a family member is ill in hospital or yourself as you'll still be expected to come in , attendance unit are very strict, sick more then 3 times and your out. Good luck in your interview.
Pros
Travel benefits within reason
Cons
Management and Operations
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Good work environment
Cabin Crew (Former Employee) –  London / Gatwick Airport, West Sussex3 February 2018
Working at British Airways helped me with a lot of things. From seeing the world to developing my social skills and confidence. However after a while i decided i wanted more of a challenge, so resigned. Working for BA was an amazing experience, but now i'm looking for something completely new.
Pros
Executive travel
Cons
n/a
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Great perks
Finance Analyst (Former Employee) –  London Heathrow Airport, Greater London1 February 2018
Join to see the world and be aware that management will not set your world on fire. Working environment tends to be very political with a 'if your face fits' culture. Salary is generally poor
Pros
Travel perks
Cons
Poor working culture
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Brilliantly employer
Cabin Crew Member (Former Employee) –  Heathrow Terminals 1, 2 & 3 Station22 January 2018
Worldwide network, great employer and pension plus travel benefits. Great rostering allowing crew to visit a variety of location not just one or two.
Pros
Destinations
Cons
Tiring profession
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Never a dull moment
Customer Service Advisor (Former Employee) –  Stockport21 January 2018
I am a very customer focused person, I enjoyed dealing with a problem and seeing it through to the very end, and the customer being happy with the way I dealt with the call .
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Productive
Mainline Cabin Crew (Euro Fleet) (Former Employee) –  Fleet20 January 2018
There is no typical day at work when working for an airline,you can be in any par of the world at any given time.
You learn how to deal with difficult situations from disruptive customers to medical emergencies.
Management were supportive and expect 100% dedication from crew.
Hardest part of the job is being ready to go anywhere in the world at a moments notice.
Best part of the job working with great people and seeing the world.
Pros
Travel
Cons
Long hours and being away from home
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Nice place to work not good advancement prospects
Infrastructure Engineer (Former Employee) –  Heathrow, Greater London19 January 2018
Good perks: standby travel
Strong Union
Pleasant working environment
Prospects of advancement if work hard and give professional impression and get noticed by right people
Pros
Cheap travel
Cons
Bad management
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productive.
assisting the Supervisor/Manager regarding work (Former Employee) –  Bracknell17 January 2018
by working at BA i have learned how to deal with customers, work under pressure and what is it to work under the wings.Throughout my 1 week experience at BA I loved every job that I did however, loved the TRM role because, I get to meet diff customers, different co-workers.
Pros
fun environment to work
Cons
shops were expensive
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Exciting and Fun
Work Experience (Former Employee) –  West Drayton16 January 2018
The work experience in BA was an extremely interesting experience, being a flight attendant was somewhat challenging, although very enjoyable. A typical work of a BA Flight Attendant must be very organised and planned as the company has higher standards than most companies, it requires effort and commitment. I learned how hard, but rewarding working for BA; how to deal with difficult situations whilst still remaining calm, working in a team of people coming from different backgrounds and being conscious of time restraints when serving food and beverages, and being conscious of safety at all times and also the working etiquette that has to be developed by the employee if working for such a big company. The workplace culture is very focused on their customer service as BA wants all of their customer and employees to feel as safe and comfortable in the environment they create. The hardest part of the job was working areas that are filthy and short breaks. The most enjoyable part was meeting new people and making new connections, and also working for such a big and respected company itself gave me a reason to be proud and happy.
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Fun Workplace
Air Cabin Crew (Former Employee) –  Heathrow, Greater London15 January 2018
Very fast paced
Worked in a team
Reliant on team members
Be conscious of time restraints when serving food and beverages
Be safety conscious at all times
Pros
The people you worked with
Cons
Long hours on a regular basis with little acknowledgment of achievements
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Colleagues made the job bearable
Sales Agent (Former Employee) –  Newcastle upon Tyne, Tyne and Wear12 January 2018
Start date was changed numerous times. Work environment in Newcastle is a cause for concern, building is old and outdated. Technology used is outdated and crashes most of the time. Currently undergoing the process of being outsourced but still recruiting as British Airways as Capita need a full house for the takeover. Staff were meant to find out the outcome in Summer 2017, it is now January 2018 and staff are still unaware of whether they have job security...(I stay in touch with them). Staff travel will be non existent when outsourced. Some Team Leaders are helpful and want to see you achieve......others cannot be bothered at all. Advancement is not as easy as portrayed in the training weeks. In fact the training weeks will have you pretty excited and then you'll hit the floor and this will all make sense.
Pros
Colleagues and staff travel, A lot of the long standing workers have left though and the takeover will rid staff travel anyway
Cons
Work areas are disgustingly filthy, long working hours paid less than those on the old contracts, 10 mins a day bio break, Outdated technology, More and more passengers dislike BA, other airlines offer so much more quality service.
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Good pay poorly manahed
Aircraft Mechanic (Former Employee) –  Heathrow, Greater London12 January 2018
The job pays well but there are little prospects as they are over staffed and managed poorly. There are good benefits for staff including staff travel.
Pros
Good pay. Staff travel
Cons
Poorly managed.
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awful company
Cabin Crew (Former Employee) –  Heathrow, Greater London10 January 2018
Never would I ever recommend anyone to work for this company. Greedy management who take what they can and leave you dry. No work life balance at all and pay is awful.
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loved it
Customer service representative (Current Employee) –  Heathrow Terminals 1, 2 & 3 Station10 January 2018
working with different type of people is fun

the hardest part is the shift work pattern it messes up your sleeping pattern

no 2 days are the same
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Friend place to work with lots of benefits
Team Leader (Former Employee) –  Newcastle upon Tyne, Tyne and Wear8 January 2018
A friendly and supportive place to work. The shifts can be extreme but will be fine for anyone who is used to shift work. The company offers benefits such as staff travel and is great for career opportunities.
Pros
staff travel
Cons
shift work
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Overall rating

4.0
Based on 710 reviews
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3.6Work/Life Balance
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