British Airways Employee Reviews

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It's a lifestyle, not a job.
Qualified Mixed Fleet Cabin Crew (Current Employee) –  London Heathrow Airport, Greater London10 November 2017
Once you understand that you are just a number and will not be treated as an individual by management you will get on totally fine here. Slight bullying culture at times - you need to have thick skin. Can be a lot of fun, but very hard work and little-no work-life balance.
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good company
Customer Service (Former Employee) –  Heathrow, Greater London10 November 2017
the service you receive is truely top notch and wont get anything better with any other airline, friendly and always smiling so i would always fly with them and recommend them
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great job to travel
Cabin Crew (Former Employee) –  Manchester10 November 2017
cabin crew is an amazing job and its looked at as being to much of a face type figure. A lot of safety goes into this role and looking after the crew, aircraft and passengers and there is no credit for this hard work.
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Ok
cabin Crew (Current Employee) –  London / Gatwick Airport, West Sussex7 November 2017
The job is a great way to travel for free. However over the years the standard of the company has slipped and it makes for an unpleasant working environment.
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relying on an established reputation
Customer Service Advisor (Former Employee) –  London / Gatwick Airport2 November 2017
Initially a great company to work for, putting the customer at the heart of everything they did. Unfortunately, cost cutting and making profit took over from the customer, and now they are relying on an old reputation, which is unlikely to remain
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British airways
Cabin Crew (Former Employee) –  Heathrow, Greater London25 October 2017
Good company to work for if you love traveling. Lots of lovely destinations. It’s a hard job and the flights are challenging.
You’ll need a lot of patience and customer service skills to enjoy this job.
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Hard and Demanding
Customer Service Agent (Current Employee) –  Manchester, Greater Manchester24 October 2017
Great job that no day is ever the same. However it is a hard and demanding job with unsociable shift hours and patterns. Some work perks after long probation period.
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worst place
ground operations (Current Employee) –  Heathrow22 October 2017
they love to get rid of people.
managers are rude to all new starters.
no team work, everyone lefts for them selfs
i've learned nothing but BA being a user company
Pros
none
Cons
none
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Difficult role
Sale Advisor (Former Employee) –  Newcastle upon Tyne, Tyne and Wear17 October 2017
The job at British Airways is difficult but very rewarding, it offered my inside knowledge that I can now apply to future roles I take on. It has also set me in stead to develop my career within travel.
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Productive
Senior Health, Safety and Environmental Advisor (Current Employee) –  British Airways Maintenance Cardiff16 October 2017
A great place to learn and develop your health, safety and environmental skills and experiences. No two days are ever the same. Each member of the compliance team specialise in several different area. Audits are undertaken by either the quality department or the health and safety team, BAMC being a young company has a flexible and dynamic workforce with a positive can due attitude.
Pros
Great staff benefits
Cons
Down grading of the restaurant facilities.
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Worst job I've had
Customer Service Advisor (Former Employee) –  Manchester9 October 2017
Not paid enough for the level of abuse you get n the phones. The shifts are all over the place. I couldn't work here ever again. And there was too many targets.
Pros
none
Cons
shift work, abusive calls, lowest pay, too many targets
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excellent benefits
Customer Operations Manager (Former Employee) –  London Heathrow Airport, Greater London7 October 2017
Fun place to work. Meeting lots of people fom diverse and culturally different walks of life. Great experiences to be had. Work hard play hard but always with a profesional air
Pros
fre flights after 6 months
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Everyday is exciting
Customer Service Representative (Former Employee) –  Terminal 5, Heathrow Airport6 October 2017
- Invaluable customer service experience
- Plenty of multi tasking
- Exciting place to work
- Meet great people - customers and colleagues
- Feel like part of a team
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Good to company work for. Great starting point for a corporate career.
Account Manager Manager (Former Employee) –  London Heathrow Airport, Greater London6 October 2017
A great company to work for and it gave me the opportunity to see the world and attend events that, under normal circumstances, I would not have been able to. They are not exactly the best paymasters in the corporate world, but the training and opportunities are there to be taken, if you have the drive to succeed.
Pros
Flexible, Trusting
Cons
Long Hours, Constant re-organisational changes
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World's Favourite Airline
Customer Service Assistant (Former Employee) –  Heathrow5 October 2017
What can I say, a great company to work for with amazing perks. Paul Costelloe designer uniform. Making passengers happy by putting them on their flights. A very fast paced and interesting job.
Pros
cheap travel
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Big changes to working conditions
Cabin Crew (Current Employee) –  London Heathrow Airport, Greater London5 October 2017
BA have changed their employment conditions and are no longer the great employer they once were. They don't encourage cabin crew to stay for long, thereby saving money on sick pay, maternity and pension.
Pros
Travel and cheap flights if you can afford them.
Cons
Long hours, bad pay
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Productive and Welcoming Work Place
Work Experience Placement (Former Employee) –  Heathrow, Greater London4 October 2017
It's a great place to complete work experience as you meet so many different people throughout your week working there. It's a great way to learn more about the airline and learn about common situations that they regularly have to deal with on a day to day basis.
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Exciting travelling opportunities
Cabin Crew (Current Employee) –  London Heathrow Airport, Greater London3 October 2017
A typical day at work is flying to different destinations. It is a fantastic job for travelling while you are young. The work hours are extremely long and tiring and the pay isn't great. Suitable job for a couple of years to experience the world and gain some great key life skills.
Pros
travelling, meeting new people
Cons
long hours, bad pay
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Not an enjoyable company to work for
Cabin Crew (Current Employee) –  London Heathrow Airport, Greater London29 September 2017
No work life balance, you are just a number and they will not acomodate you in any way shape or form. You get treated very poorly and are overworked. Very unpleasant atmosphere
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excellent job
British Airways fleet (Former Employee) –  West Sussex28 September 2017
something different anf happy to work. very flexible from plane to plane
Cons
night job
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Overall rating

4.0
Based on 656 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.7
Job Security/Advancement
3.5
Management
3.5
Culture
3.8