stressful and uncared for
Customer Service Agent (Current Employee) – Heathrow terminal 5 – 30 August 2017
I'm currently employed at the airline now for 20 years and have found the company as a whole have gone backwards as an airline.
British Airways I believed was a job for life but these days the company want more people that are willing for a short career span, then looking after the hard long serving staff which made it the airline that is the nations favourite
a typical day can be from checking in passengers, boarding flights , meeting arriving aircrafts , to working in the flight connections area helping passengers have a streamline process for there connecting flights.
I've learned as an individual to take criticism of the airline and procedures made by the public and not take it to heart.
Be prepared for busy days , disruption , and a stressful way of life.
The best part of the job are the people i work with, with out them id have left along time ago.
the airline want to cut costs at every oppurtunity