Customer Service Advisor (Current Employee) – Staffordshire – 31 October 2017
The salary is appealing in the Customer Services department as one of the biggest employers in the local area, however shortly after starting you will gain a realisation as to why.
This is an anti social job, where the superior members of staff bark orders at advisers and speak to them in an aggressive, rude and unprofessional manner.
There is a horrendous work place culture and often Supervisors strive and are encouraged to be unapproachable, firm and blunt.
Employees have to ask permission, and are timed and scrutinised for the length of time they take to go to the bathroom or get a drink of water and going over this short allocated time results in disciplinary action.
The role itself involve constant contact with customers (if you are not on phone calls back to back and just take a minute to finish a task, this is also not allowed and is scrutinised).
Due to the nature of the business customers are often unhappy and can be unpleasant and aggressive. This combined with the way in which advisors are spoken down to and ordered about without basic manners internally, makes the role incredibly draining physically and emotionally.
The company boasts of benefits such as parking and subsidised food however there are not enough parking spaces, so unless you have a 9-5 role (which customer services isn't), you are required to find your own parking at your own risk and walk 15 minutes or so each day. The food, is only made available at meal times to suit 9-5 workers (again not applicable to Customer Services) so your only option is an overpriced day old sandwich.more...
The entire buildings colour scheme is grey, and this quite frankly sums the working environment up. A grim and unpleasant place to work.less
Customer Service Advisor (Former Employee) – Stoke-on-Trent – 10 April 2017
Most of the employees are being eavesdropped if with unprotected devices. The main principle of promotion is based on how long one has stayed in the company. Bonuses are unfairly dispensed through favouritism, and in case it happens you to have your own opinion, please keep it to yourself only! In order to get used to it all, you'd better be unexperienced, uneducated, and with a lack of critical thinking. Shortly put, if this is your first job, that is your place. For the rest, it is simply a-night-mare... Good luck and welcome to the bet.
P.S. Company provides accommodation for some and kicks out the rest, i. e. if you come from London and have held a job there, or just simply lived for a while, you do not get housing. If you fly straight from your country, you get house and free return tickets to your home country per year.
Interesting holiday scheme. Free accommodation for the lucky ones.
Eavesdropping, jealousy, evilness, exploitation, vastly spread favouritism (you need to fit to 'the right' group), a very low culture, unpleasant abide overall.
Trading Control - Senior Trading Assistant (Former Employee) – Stoke-on-Trent – 7 January 2017
Bet365 provide excellent job security and a wide range of jobs to suit many different skill sets. They provide numerous different shift patterns which help cater for many different personal life circumstances.
Chat Moderator (Current Employee) – Birmingham – 9 September 2016
Brilliant Place to work a great bunch of people to work with aswell and everyone is so friendly and a good team spirit all the time and the management/supervisor are always so friendly and never afraid to speak to them with a problem
European customer support Agent (Former Employee) – England – 20 August 2016
A typical day at work at bet365 was dealing with customers over livechat, emails and phones. I learned to multitask and to operate various softwares to be able to help and support customers in need of assistance. The managment was very good, positive and always helpfull, I will give them my thumbs up. The hardest part of the work was the startup, learning new systems, after some month this was all second nature. I worked with realy nice people, the works place was very multicultural and I enjoyed the atmosphere. I enjoyed emails and livechats and also phonecalls, there was always support and help from the coworkers and other employees.
Receiving contact from existing customers and potential new customers. Resolving problems such as technical, non-technical and providing information on bet types, rules and general enquiries via the telephone, email and live chat facility.
Asian Customer Account Advisor (Gaming) (Current Employee) – GI – 7 April 2016
I just want to say that the shifts pattern is not suitable for anyone who would want to live a normal life. And the management team should listen to its employees more, especially those who are from different cultures.
CS Deputy Manager (Current Employee) – Stoke-on-Trent, ENG – 16 September 2014
bet365 is a great place to work! The people who work here are wonderful: intelligent, ambitious, motivated. The management team welcomes constructive feedback on business processes from every level of the organization. Additionally, bet365 invests a lot in their training and development team.
great culture, hard working and fast paced atmosphere
Customer Account Manager (Current Employee) – Hanley, ENG – 12 August 2013
I have seen a lot of changes over the last 6 years, some for the better. The unpredictable business levels keep the job high pressure and challenging, and it is always a good feeling to know that you have achieved something after each shift. There is no typical day as the constant changes to the Sports available and customer queries ensure that you are kept on your toes. The team with whom I work are some of the most experienced people in the customer services team, and they are always supportive and willing to pull together to get the work done no matter how much there may be. My team are definitely the best part of the job, and they definitely make the challenging times easier to get through.
Customer Service Advisor (Current Employee) – Stoke-on-Trent – 6 June 2013
When starting my shift I would usually arrive approximately 20 minutes before, for me to set my computer up for the day. Including all the programmes I need open to help me with my job role. I am learning more and more each day about customer service and how I can strive to provide an excellent level of customer servic and administrative duties. This job is also a sole decision making role and is helping me to become more confident in making decisions without supervision. I believe I have intergrated well within my department and with my co-workers. I would say the hardest and most enjoyable part of the job is dealing with difficult customers. Although sometimes customers can become very abusive I find that keeping calm and listening to the customer helps to calm them also. It is then much easier and enjoyable when you can actually help the customer. You usually find that once you have helped to resolve their issue they become very grateful and you then are happy that you have managed to resolve the issue for them.
Good company to work for, good benefits and good co workers.
Verification Advisor (Former Employee) – Stoke-on-Trent – 19 June 2012
The responsibilities I had within my job in the Contact Centre were answering calls from customers to place bets, dealing with paperwork, filing, confidential matters, introducing new customers to the business, using computer systems including Word, Excel and PowerPoint and being an all round organised individual. I then moved on from the Contact Centre to the Verification Department where I now have a lot of responsibilities dealing with private information including passport details and national ID cards, because of this I have an excellent knowledge of confidentiality. I also have to spot any discrepancies which may indicate any fraudulent documents and/or accounts. I have to communicate with customers via email, telephone and live chat, thus I have excellent communications skills, both verbally and written.