The company seems like a fun place to work for during the interview process, but during training you realise that it’s a very school like atmosphere. The training is practically useless as you don’t actually get a chance to have a go at replying to queries. It’s all theory. The job seems okay once you start and if you are lucky like me you get a great team. The job starts to get incredibly repetitive after a while, however this is not the companies fault. Your replies get marked by a quality team every week and there is something new wrong with your work every week, for example I was marked down because of how I wrote the date (DD/MM/YYYY). The rating you receive from the quality team is crucial, if you get below a 3 it’s not good news, however there is very little help to get your ratings up from team leaders. Your ratings are told to you in weekly 121 meetings which were pointless as you just discussed how the week went but it was more to just talk about all the things they feel you have done wrong. The higher management are absolutely vile to anyone below them including team leaders. It’s all fake smiles and gossip here. I would not recommend.
Repetitive, micro management, thankless job, no progression.