Pros: good working hours, local office location, friendly staff
Cons: not much scope for advancement if contracting as non engineer
A typical day involves answering phones & providing technical support. Replying to e-mail support requests and troubleshooting printers, phones, computer hardware & software.
Working in a small support team, providing support to around 100-200 engineers in a design office environment.
Management & business structure a little complex, discipline leads,
– more... senior engineers etc - most people generally friendly.
Hardest part of the job would involve troubleshooting specialist Engineering software and dealing with 3rd party software support companies.
The most enjoyable aspect of the job, is resolving problems and keeping engineers happy in a productive environment. – less
– 08 February 2013
Previous contractor in Calgary. Some people are nice, but the electrical department is not the best area to work for in Calgary. Management is lacking of a lot management skills. Very often you can see Leads yelling and raising voice to others, very unprofessional ... in front of other people. There is not career development there, even thought they promised you a lot of expectations, blah, blah.... No honesty either. Some managers show a great smile to you, but behind ... they are hypocrites...In general, the company is great, but some managers are not giving the big reputation to the company. Wondered why a lot of people is leaving this department? Great and Good people are leaving, others are laying off. A lot of lays off... Sorry for the nice people there... but because of these mean managers, leads. Be a political person if your want to keep your job there, smile to your bosses, laugh of their jokes...