Age UK Employer Reviews

IT and projects team very progressive - far in advance of the Business's level
Leadership outside of IT patchy - no direction
Co-workers - good.

I look forward to meeting the people I care for everyday, a typical day for me is morning calls getting service users washed and ready for the day and maybe make breakfast, meds given if needed and a friendly chat to start their day and mine.
We have just started a new mobile phone system which we log into when we arrive at each service users home and – more... all work is received through the phone which I think is good idea.
The coordinators or other staff are on call when ever needed and if you have any problems they are there to help or leave a message and they will call back.
I think the hardest part of the job is losing a service user to illness, old age or if they have to go into hospital as you can get quite attached. – less

I love my job well I love being a carer, as for the office and the people who run the company, are a disgrace not just to there staff but also there service users, and it does not matter how many times you complain and you report things nothing gets done or even not enough gets done. I get great satisfaction from helping those that need it, I take my – more... job very seriously. – less

It was a good place to work as i was helping a charity. I learned alot of skills with working with people and cash handling.

Working at Age UK gives me a of achievement. It's nice to know I'm helping people. There is always work to do, and almost never a dull moment. The other volunteers are a vibrant group of people, and the atmosphere is great.

My day starts with a briefing to talk about any concerns we have with clients, we are giving our duties for the day. I would either be on tea and toast, where I serve toast with a hot drink or on transport where I meet the clients at the door, take their coats and show them into the lounge. Once everyone has arrived if I have any baths to do, I would – more... prepare the bathroom and run their bath. I would assist them with undressing, using a chair lift I would help them into the bath. If required I would help with washing, when finished I would help with drying and getting dressed. Once I have taken them back to the lounge I would clean the bath and put the towels in the washing machine. The activities could be either quizzes, cards, extend ( gentle exercise) or music. Lunch time I would assist people into the dinning room, some may require help with feeding themselves. We have more activities in the afternoon. At the end of the day we write up case notes and write about what the person has done today. We all work as part of a time, I know I can always rely on someone to help when needed. – less

I had fun learning new skills and meeting all different people.

A typical day at work for me was to start by going through the stock to make sure it was in very good condition and saleable, i would prepare the stock ready for it to be put on a hanger tagged, coded, and steamed by my team of valuable volunteers, myself or my assistant manager would price it according to the price guide, then take it down to the shop – more... floor for sale. In my role as manager i learnt all aspects of the job from sorting the stock, pricing,gift aid, and ordering in of the bought in goods and stationary that we needed. and i did all the paper work,ie daily log sheet of stock put out,staff rota,s,gift aid donations and the daily banking sheets.higher management were helpful and friendly.I loved all my co-workers and enjoyed working with them all.The hardest part of the job was making sure that the shop floor was up to density(clothing ) and that it remained tidy and inviting to the customers. The most enjoyable part was reaching our targets as it meant that all the hard work you had done all week was worthwhile and working with the other staff. – less

The job was fun and easy to do, loved meeting new people.
Sorting goods and finding treasure to help raise money.
I was a volunteer for 7 years and loved my job And would still be there but found out that the higher ups are not what they seem?

Along came an awful Manager who decided to bring her friends and
Family in and bully and buy off the other – more... volunteers already there..
things started happening that wasn't suppose to be, so
wrote to the higher ups. But nothing was done about it?
my daughter who was the Assistant Manger there also didn't like how the shop is being run. She also reported it.. Again nothing??
**So in the end of fighting...my daughter decided she couldn't work like that! So had no choice **but to leave** – less

My typical day at work was working on till serving customer , rotating and replenish stock, tagging cloths and banking when required. I leaned how to use the till and tagging cloths and it improve confidence as retail assistant and it improved my customer service.my co-workers was very nice and help me if i had any problems. I didn't find anything hard – more... , I figured how do everything in the first week it was very simply for me. The enjoyable part of the job the whole experience I love every minute. – less

The work place there could get very uncomfortable and difficult but the staff were good and nice to be around. I learnt how to use a till and how to do credit cards. Where to put different stock in the places.

Nice place to volunteer,nice team of people to work with however manager was awful and treated everyone like slaves

management are nice and helpful if you need to know new things, the people i work with are very nice. The most enjoyable part of the job is meeting new people.

Whilst doing work experience at Age UK I experienced what it was like to work in the retail environment. My main roll at Age UK was working on the shop floor working with customers and making sure the shop looks tidy and presentable. The hardest part at Age UK was learning to do the till, but I soon learned how to use it. I loved going, the staff was – more... great, really friendly – less

The office atmosphere could be better and the people who manage the office are akin to dicatators

Meeting and greeting people
Answering phones
Booking clients in the fitness suite
Sending e-mails, producing posters, handouts,
Nice environment to work, providing a friendly service.
It's one of the jobs you just can't wait to start each day

while I volunteered at Age UK I was mainly on the tills selling products and communicating with customers and helping the new volunteers to learn the till system and selling the Age UK mobile phone. volunteering helped to keep me up to date with the retail sector and keep my skills high. the management was extremely helpful great to work for and my – more... co-workers were really friendly. – less

nice plestant work place the work place has lovely freidly staff who always have smiles on there faces and very apprecated of the work i do my genral duty is rotating stock, using the till, and sorting clothesand keeping the work place clean and tidy

a typical day would usually consist of collecting and delivering charity bags from the local community, and then bi-weekly transferring stock around the Dorset area, with the aim to give all donations a chance of being sold.
I unfortunately managed only my own time, keeping a pace of 400 drops every 3 hours.
I did not find the job difficult or strenuous, – more... I asked for something more but there was nothing to offer.
everybody i worked with or liaised with was professional and polite.
I enjoyed dropping bags through doors; although monotonous, it was good exercise and I still felt a sense of accomplishment. – less

Whilst overall it was an enjoyable experiance, I found the frequent change in Area Managers, all of whom had different views made the running inconsistant to pre Age Uk days. This was not due to just overall control, but as mentioned, the frequency of Area Manager changes.